Advanced Configuration - Exchange Mailbox Archiver Agent

Table of Contents

Understanding the CommCell Console

Grouping Mailboxes Into User-Defined Subclients

By Active Directory User Groups

By Databases

Using Regular Expressions

Disabling Automatic Discovery

Automatically Manage Mailbox Groupings

Configuring Archive Rules

Based on Message Properties

Based on Disk Space and Mailbox Quotas

Based on Stubs

Based on Attachments

Based on PST Files

Configure End-User Message Recovery

Configure OFL

Enable Stubbing

Configure Recovery from Mobile Devices

Configure Recalls to Recovered Items Folders

Outlook Application

Outlook Web Access (OWA)

Prevent Messages from Being Recalled Multiple Times

Configure Recall Status Messages

For Recalls from Disk Library

For Recalls from Tape Library

For Recalls when Media is Outside the Library

Configure Offline Archiving

Enable Offline Archiving

Specify the Offline Archive Candidate Period

Configure Archives of PST Files

Configure Archives of Disabled Mailboxes

Configure Archives of Older Messages First

Customize Outlook for End-Users

Specify a New Location for the Recovered Items Folder

Display Attachment Lists in an Archived Message Body

Configure Creation of Custom Folders for Mailboxes

Customize Subject Line Text for Archived Messages

Delete Messages from Recovered Items Folder After a Specified Time

Exclude Exchange Interpersonal Message (IPM) Classes from Archives

Configuring for Optimized Stub Recall

Extend the Persistent Pipeline Timeout

Limit the Number of Persistent Pipeline Threads During Recoveries

Enhance the Stub Recall Speed

Stub Recall from Any Available Data Copy

Enhancing Archive and Recovery Performance

Optimize Archiving Speed

Configure Stub Recall Timeout

Enhancing Mailbox Discovery Using CSVDE Filter

Specifying Domain Information

Configuring Mailboxes in Database Availability Group (DAG) Servers

Filtering Subclients

Exclude Specific Mailboxes

Filter Mailboxes using Regular Expressions

Filter Specific Folders

Include Specific Folders

Add Unassociated Mailboxes to the Default Subclient

Modifying an Agent, Archive Set, or Subclient

Deleting an Agent, Archive Set, or Subclient

Understanding the CommCell Console

The Exchange Mailbox Archiver iDataAgent uses the following logical entities to manage archive and recovery operations from the CommCell Console.

Agent

Defines the Exchange Server to be archived.

Archive Set

Facilitates automatic discovery of mailboxes.

Subclient

Defines the mailboxes to be archived.

Grouping Mailboxes Into User-Defined Subclients

You can create user-defined subclients to divide mailbox archives into groups based on specific criteria. For example, you may want to archive mailboxes in the Administrator Active Directory User group on a nightly basis, whereas mailboxes in the Accounting Active Directory User group may only need to be archived once a week. Creating a user-defined subclient for each user group allows you to archive them at different intervals based on your resources and archival needs.

  By default, the content of the Default Subclient contains all mailboxes on the Exchange server.

When you create a user-defined Subclient, the contents of the user-defined Subclient will be excluded from the Default Subclient.

by Active Directory User Groups

You can choose to discover mailboxes based on the mailboxes Active Directory User Group. Any mailbox that resides in the specified Active Directory User Group will be discovered and automatically assigned to the user-defined subclient.

  1. In cases where the CommServe and the Active Directory Server are across a firewall, ensure that port 389 is opened.
  2. From the CommCell Browser, navigate to Client Computes | <Client> | Exchange Mailbox Archiver.
  3. Right-click the <Archive set> for which you want to discover mailboxes, and then click Properties.
  4. Click the Auto Discover tab.
  5. Select the Enable Auto Discover check box, and then click AD User Group Affinity.
  6. Click OK.
  7. From the CommCell Browser, navigate to Client Computers | <Client> |  <Archive Set>.
  8. Right-click the Archive Set, point to All Tasks, and then click New Subclient.
  9. In the Subclient Name box, type a name.
  10. Click the Storage Device tab, in the Storage Policy box, select a Storage policy, and then click OK.
  1. Right-click the newly created subclient, and then click Properties.
  2. Click the Auto-discovery tab, and then click Configuration.
  3. Click Discover.
  4. In the Domain Name box, type the Active Directory domain name for the mailbox.
  5. In the User Name box, type the user account name.
  6. In the Password box, type the password for the user account, and then click OK.
  7. On the Configure AD User Group for Auto-discovery dialog box, click the Subclient column to assign the Active Directory User Group to a subclient.

    Alternatively, you can select the desired Active Directory User group, and then select the subclient from the Move all selected Items to drop-down box.

  8. Click OK to return the subclient Properties dialog box.
  9. Click OK.

By Databases

You can configure a user-defined subclient to automatically discover mailboxes created within a particular database. This is especially useful in cases where a number of databases exist.

  1. From the CommCell Browser, navigate to Client Computes | <Client> | Exchange Mailbox Archiver.
  2. Right-click the Archive set for which you want to discover mailboxes, and then click Properties.
  3. Click the Auto Discover tab.
  4. Select the Enable Auto Discover check box, and then click Database Affinity.
  5. Click OK.
  6. From the CommCell Browser, navigate to Client Computers | <Client> | Archive Set.
  7. Right-click the Archive Set, point to All Tasks, and then click New Subclient.
  8. In the Subclient Name box, type a name.
  9. Click the Storage Device tab, in the Storage Policy box, select a Storage policy, and click OK.
  1. Right-click the subclient, and then select Properties.
  2. Click the Auto-discovery tab, and then click Configuration.
  3. Click Discover. The mailbox stores will be displayed.
  4. Assign the mailbox store to a subclient by clicking the Subclient column and selecting one from the drop-down list.  Alternatively, you can assign all databases to one subclient in the Move all selected items to field.
  5. Click OK to return the subclient Properties dialog box.
  6. Click OK.

Using Regular Expressions

Regular expressions can be used to discover mailboxes based on unique patterns. For example, regular expressions can be used to discover all mailboxes containing a particular department name within its display name.

When mailboxes are discovered using regular expressions, any mailbox that matches the wildcard expressions are automatically assigned to the associated user-defined subclient. If a mailbox does not match the expressions, it is automatically assigned to the default subclient.

The following table provides some examples of useful regular expressions:

example

description

Accounting*

Auto-discovers any mailbox display name that begins with Accounting followed by any number of any characters (e.g., Accounting Mailbox, Accounting Manager, etc.).

user_group?

Auto-discovers any mailbox display name that begins with user_group followed by any one character (e.g., user_groupA, user_group1, etc.).

[JT]im

Auto-discovers any mailbox display name that begins with J or T and ends with im (e.g., Jim, Tim).

[a-k]Lee

Auto-discovers any mailbox display name that begins with any character in the range of a through k inclusive and that ends with Lee (e.g., aLee, bLee, etc.)

[!ei]nsure

Auto-discovers any mailbox display name that ends with nsure but does not begin with e or i (e.g., unsure).

[!a-k]Lee

Auto-discovers any mailbox display name that does not begin with a through k and that ends with Lee (e.g., xLee, yLee, etc.).

[A-K]*

You can also use a combination of wildcards in a single expression, if the wildcards are supported for the type of operation you are performing. For example, if you wanted to auto-discover all mailbox display names beginning with any characters in the range of A through K inclusive followed by any number of any characters, you would enter the following wildcard combination.

 

  1. From the CommCell Browser, navigate to Client Computes | <Client> | Exchange Mailbox Archiver.
  2. Right-click the Archive set for which you want to discover mailboxes, and then click Properties.
  3. Click the Auto Discover tab.
  4. Select the Enable Auto Discover check box, and then click Database Affinity.
  5. Click OK.
  6. From the CommCell Browser, navigate to Client Computers | <Client> | Archive Set.
  7. Right-click the <Archive Set>, point to All Tasks, and then click New Subclient.
  8. In the Subclient Name box, type a name.
  9. Click the Storage Device tab, in the Storage Policy box, select a Storage policy, and click OK.
  1. Right-click the subclient, and then select Properties.
  2. Click the Auto-discovery tab.
  3. In the Mail Box Display Names box, type a regular expression or wildcard pattern to specify that newly discovered mailbox display names matching that pattern during auto-discovery will be assigned to this subclient. For a comprehensive wildcard list, see Wildcards.
  4. Click Add. Repeat this step to enter additional wildcard patterns.
  5. Click OK.
  6. Click OK to return the subclient Properties dialog box.
  7. Click OK.

Disabling Automatic discovery

Automatic discovery of mailboxes can be disabled in scenarios where it is no longer desired for mailboxes to automatically be included in routine archives. When automatic discovery is disabled, all mailboxes must subsequently be manually assigned to a subclient.

  1. From the CommCell Browser, right-click the <Archive set> for which you want to disable auto-discovery of mailboxes, and then click Properties.
  2. Click Auto Discover tab.
  3. Clear the Enable Auto Discover option.
  4. Click OK.

Automatically Manage Mailbox Groupings

By default, if a change is made to an automatically discovered mailbox that alters the association criteria it was discovered with, the next Archive will automatically reassign the mailbox to the appropriate subclient that satisfies the new criteria. For example, if a mailbox was assigned to a subclient based on its parent database and the mailbox is later moved to a different database, the next Archive will automatically move the mailbox to the subclient associated with the new database.

If a mailbox is manually assigned to a subclient, it is not rendered available for automatic  grouping. However you can manually assign this mailbox to the blank subclient and during the subsequent data protection operation this mailbox gets automatically discovered and assigned to a relevant subclient.

In some cases, it may not be desirable for Archives to manage mailboxes in this manner. You can disable this functionality - or enable it again later if it has already been disabled - as follows:

  1. From the CommCell Browser, right-click the Exchange Mailbox Archiver client, and then click Properties.
  2. Clear or check the Manage Content Automatically option.
  3. Click OK.
  4. From the CommCell Browser, navigate to Client Computes | <Client> | Exchange Mailbox Archiver.
  5. Right-click the <Archive set> for which you want to discover mailboxes, and then click Properties.
  6. Click the Auto Discover tab.
  7. Ensure that the Enable Auto Discover check box is selected together with either one of the following:
    • Active Directory User Group Affinity
    • Database Affinity
    • Match Mailbox by Regular Expressions

Configuring Archive Rules

Archiving rules specify the criteria for the type of data to be archived. Messages that meet this criteria are rendered available for archiving if they satisfy any or all the archiving rules.

Based on Message Properties

You can set rules to archive messages based on the messages properties. All the messages matching with this criteria will be archived.

  1. From the CommCell Browser, navigate to Client Computers | <Client> | Archive Set.
  2. Right-click the Subclient, and then click Properties.
  3. Select the Archiving Rules tab.
  4. Select the Enable all rules check box.
  5. In the Archive message after box, type or select the number of days old that a message must be in order for the message to be archived.
  6. In the Archive message only if size is greater than box, type or select the size a message must be of in order for the message to be archived
  7. You can select one or more from the following options:
    • Select the Leave Behind Message Body  check box if you do not want  the body of the message to be removed during the stubbing process.
    • Select Archive messages with attachment only check box to archive the  messages that have attachments.
    • Select Use either Age or Size rule check box  check box to archive if either the Age or Size of the message/item matches the respective rule.
    • Select the Use Sent/Received time for Age rule check box.
    • Select the Do not archive unread messages check box.
  8. Click OK.

Based on Disk Space and Mailbox Quotas

You can set rules to archive based on a specified amount of used disk space on the database which hosts this mailbox. You can also establish a mailbox quota rule, which will archive messages when the mailbox has exceeded the specified threshold.

  1. From the CommCell Browser, navigate to Client Computers | <Client> | Archive Set.
  2. Right-click the Subclient, and then click Properties.
  3. Select the Archiving Rules tab.
  4. Select the Enable all rules check box.
  5. Click the WaterMark Rule tab.
  6. Select the Used disk space check box.
    • In the Archive if used disk space reaches box, type or select the size of the disk volume.
  7. Select the Mailbox Quotas check box.
    • In the Archive if size of mailbox reaches box, type or select the mailbox size high watermark value.
    • In the Stop archive when mailbox reaches box, type or select the mailbox size low watermark value.

Based on Stubs

You can set rules to archive messages based on the stub properties. All the messages matching with this criteria will be archived.

  1. From the CommCell Browser, navigate to Client Computers | <Client> | Archive Set.
  2. Right-click the Subclient, and then click Properties.
  3. Select the Archiving Rules tab.
  4. Select the Enable all rules check box.
  5. Click the Stub Rule tab.
  6. Click Preserve stubs until the media has been pruned to allow stubs to exist in a mailbox or public folder until the media retention time has been met and data aging has been run.
  7. In the Prune stub only after box, type or select the number of days after which the stubs should be pruned.
  8. Select the Do not create stub check box if you do not want to have a stub to be created after archiving.
  9. Select the Embed the recall link into body to embed the recall link into the message body.
  10. In the OWA server name box, type the URL and host name of the server that will perform the recall. For example: https://exchangeservername

Based on Attachments

You can include or exclude attachments from an archive operation. When attachment filters are specified, the age/size rules are ignored as archiving criteria for attachments of the specified type. When attachment filters are not specified, age/size rules will determine whether the attachments will be archived. Use the following steps to configure an attachment filter.

  1. From the CommCell Browser, navigate to Client Computers | <Client> | Archive Set.
  2. Right-click the Subclient, and then click Properties.
  3. Select the Archiving Rules tab.
  4. Select the Enable all rules check box.
  5. Click the Attachment Filter tab.
  6. Click Add, double-click the file extension.
    • Click Include to include all the attachments with the selected extension in the Archive migration operation.
    • Click Exclude to exclude all the attachments with the selected extension in the Archive migration operation.
    • Click Close.
  7. Click OK.

Based on PST Files

Use the following steps to configure the archiving rules based on PST files.

  1. From the CommCell Browser, navigate to Client Computers | <Client> | Archive Set.
  2. Right-click the Subclient, and then click Properties.
  3. Select the Archiving Rules tab.
  4. Select the Enable all rules check box.
  5. Click the PST tab.
  6. Select the Local PST location check box
  7. Click Use Local Drive to use the local drive.
  8. Click the Use the Network share to use the network location.
  9. Click Browse to select the location.
  10. Select the Manage PST Stubs
    • Click Copy PST stubs to mailbox
    • Click Move PST stubs to mailbox
    • Select the Create a separate parent folder for each PST
  11. In the Destination Folder Name in Mailbox box, type the destination folder name.

Configure End-User Message Recovery

The Exchange Mailbox Archiver Agent provides the facility for end-users to recover messages directly from Outlook or Outlook Web Access (OWA). When configured, a special icon, referred to as a stub, will appear in the message header indicating that the message has been archived. By double-clicking the message header, the user can recover the archived message back to their inbox.

There are two tasks required for this capability:

These are described below.

Configure OFL

Creating OFL for Exchange 2000/2003

  1. From the Start menu open the Exchange System Manager and expand the folders node.
  2. Right-click Public Folders tree and select View System Folders from the Context menu.
  3. Right-click the EFORMS REGISTRY system folder and select New | Organizational Form.
  4. Enter "DataArchiver Organizational Forms" as the name of the new Organization Form.
    Ensure that the Language field is set to English (USA).
  5. Select Apply.
  6. Click OK and exit the Exchange System Manager.

Creating OFL for Exchange 2007

  1. Refer to the CreateOFL instructions (located in the <base> folder) for creating a custom Public Folder using the Exchange Management Shell.
  2. Run the CreateOFL tool to create the OFL.
  3. Publish the Forms.

Creating OFL for Exchange 2010

  1. From the Start menu open the Exchange Management Console and expand the folders node.
  2. Create a public folder (e.g., My Organizational Forms Library) for the organizational forms library Public Folder.
  3. Use the ExFolders tool to add the PR_URL_NAME property to the organizational forms library as follows:
      The ExFolders tool (ExFolders.exe) must exist in the <Exchange_Installation_Path>\V14\Bin directory. You can download the tool from one of the following locations:

    After the download it is recommended to read the READMe that is available together with the ExFolders.exe.

    After the download, be sure to copy the ExFolders.exe file to the <Exchange_Installation_Path>\V14\Bin directory.

    1. Navigate to the <Exchange_Installation_Path>\V14\Bin directory, and then double-click ExFolders.exe.You must run the ExFolders tool from an Exchange 2010 server. You can't run it from a workstation as you could with the PFDAVAdmin tool. To learn more about the ExFolders tool, see the Exchange Server Team Blog article Exchange, Meet ExFolders.
        To perform this procedure, you must have administrative permissions to the public folders you're modifying. For more information, see Understanding Public Folder Permissions.
    2. In the ExFolders management console, navigate to File > Connect.
    3. In Connect, click Public Folders.
    4. Next to the Global Catalog box, click Select, and then select a global catalog server you want to use.
    5. Next to the Database(s) box, click Select, select the public folder database you want to use, and then click OK. A public folder hierarchy will appear in the ExFolders console tree.
    6. Expand System Folders, expand EFORMS REGISTRY, right-click the public folder you created for the organizational forms library, and then click Property Editor.
    7. On the Property menu, click Add Property To View.
    8. In Add Property To View, type 0x6707001E, and then click OK.
    9. Sort the Name column to find the PR_URL_NAME property you just added.
    10. Right-click PR_URL_NAME, and then click Edit Value.
    11. In the Value box, type /NON_IPM_SUBTREE/EFORMS REGISTRY, and then click OK.
    12. Close the ExFolders tool.
  4. Use MAPI editor (Mfcmapi.exe)to add the PR_EFORMS_LOCALE_ID property to the organizational forms library. To perform this procedure, you must use the Microsoft Exchange Server MAPI Editor (MFCMAPI) tool on a computer that's running the 64-bit version of Microsoft Outlook 2010. To download MFCMAPI, see Microsoft Exchange Server MAPI Editor. For a list of locales, see languagecode Field.
    1. Open MFCMAPI.
    2. On the MDB menu, click Open Public Folder Store, and then click OK. The Public Folder Management Console appears.
    3. In the console tree, expand Public Root, expand NON_IPM_SUBTREE, expand EFORMS REGISTRY, and then click the public folder that you created for the organizational forms library.
    4. In the result pane, in the Property Name(s) column, click the PR_URL_NAME property.
    5. On the Property Pane menu, click Modify 'Extra' Properties.
    6. In Extra Properties, click Add.
    7. In Property Tag Editor, click Select Property Tag.
    8. In Property Selector, click PR_EFORMS_LOCALE_ID, and then click OK.
    9. Click OK to close Property Tag Editor, and then click OK to close Extra Properties.
    10. To verify that the property was added, in the Public Folder Management Console, locate the newly created PR_EFORMS_LOCALE_ID property in the Property Name(s) column. A red exclamation point (!) is displayed as its icon.
    11. Double-click PR_EFORMS_LOCALE_ID to open Property Editor.
    12. In the Unsigned Decimal box, type the desired locale ID, and then click OK. For example, type 1033 for English, 1040 for Italian, and so on.
        For more information about determining the locale ID, see languagecode Field.
    13. Close MFCMAPI.
  5. Edit the .oft files for the supported languages as described in Publish the Forms.
  6. Create the configuration .ini file in the following format:

    [FORMListToPublish]
    Stub-Form = C:\Documents and Settings\administrator.SKY\Desktop\Base\Stub-ENU.oft
    Cand-Form = C:\Documents and Settings\administrator.SKY\Desktop\Base\Cand-ENU.oft
    LMCand-Form = C:\Documents and Settings\administrator.SKY\Desktop\Base\LMCand-ENU.oft
     

  7. Publish the forms using the DMEPublishForm tool and the Publish Manually using Config File option.  A search for an OFL that is configured with the same locale as Outlook on the local computer is performed. If an OFL is not found with that locale, it will publish to an English OFL if one exists.

Publishing the Forms:

Follow the steps given below to publish the forms for the supported languages.

  1. Navigate to the PublishForm tool and OFT forms available in the base folder and double-click the DMEPublishForm.exe.
  2. Double-click publishform.exe
  3. Click Publish.
  4. The publish form program will prompt for a profile to use in order to publish the forms to the DataArchiver Organizational Forms (or previously existing OFL) folder.
    The profile used to publish the forms must have owner privileges to that folder.
  5. Close the publish form program.

Follow the steps given below to publish the form for Exchange 2007 in any language other than the ones mentioned under supported languages:

  1. Copy the following template forms from the resource pack:
  2. Navigate to Tools in Microsoft Outlook inbox, select Forms.
  3. Select Design a Form.
  4. Select "User template in File System" in Look In from the dropdown list.
  5. Translate the following string in the desired language:

Follow the steps given below to publish the form for Exchange 2010 in any language other than the ones mentioned under supported languages:

  1. Copy the following template forms from the resource pack:
  2. Navigate to File in Microsoft Outlook inbox, select Options.
  3. Select Customize Ribbon.
  4. Enable the Developer tab and select Design a Form.
  5. Select "User template in File System" in Look In from the dropdown list.
  6. Translate the following string in the desired language:

See Resource Pack for more information on the Resource Pack.

Enable Stubbing

  1. From the CommCell Browser, navigate to Client Computers | <Client> | Archive Set.
  2. Right-click the Subclient, and then click Properties.
  3. Select the Archiving Rules tab.
  4. Select the Enable all rules check box.
  5. Clear the Do Not Create Stub check box.
  6. Click OK.

Configure Recovery from Mobile Devices

The Exchange Mailbox Archiver Agent provides a Universal Stub option to recall messages from any mobile device and is supported for Exchange Server 2007 or higher. When this feature is enabled, a hyperlink is embedded into the message's body during the stubbing phase. An end-user with access to their Outlook application, OWA, or any email-ready mobile device can recover this stubbed message by clicking the message, which will be automatically recalled into the user's Recovered Items folder.

In order for Universal Stub recall to work, .NET 3.5 should be installed on the computer which has OWA Proxy Enabler installed.

  1. From the Exchange Mailbox Archiver Agent's Subclient Properties dialog box, navigate to the Archiving Rules | Stub Rules tab and select the Embed the recall link into body option.
  2. Enter the URL and host name of the server that will perform the recall in the OWA Server Name field. For example:

    https://exchange07

  3. Click OK.

Configure Recalls to Recovered Items Folders

You can specify whether messages or items recalled from Outlook should be placed in the Recovered Items folder. When this option is enabled, data will be recalled to the Recovered Items folder. When disabled, data will be recalled to the original folder from which the data was archived.

Outlook Application

  1. From the CommCell Browser, navigate to Client Computers | <Client> |
  2. Right-click the Exchange Mailbox Archiver, and then click Properties.
  3. Select the Recall items to Recovered Items folder for Outlook check box.
  4. Click OK.

Outlook Web Access (OWA)

You can specify whether messages or items recalled from Outlook Web Access (OWA) should be placed in the Recovered Items folder. When selected, data will be recalled to the Recovered Items folder. When disabled, data will be recalled to the original folder from which the data was archived.

  1. From the CommCell Browser, navigate to Client Computers | <Client> |
  2. Right-click the Exchange Mailbox Archiver, and then click Properties.
  3. Select the Recall items to Recovered Items folder for Outlook Web Access check box.
  4. Click OK.

Prevent Messages from Being Recalled Multiple Times

If messages are recalled multiple times, the size of the mailbox begins to increase with unnecessary duplicate copies of the recalled messages. In such cases, the space saving benefit of message archiving become compromised over time.

If you would like to prevent messages from being recalled multiple times, you can configure Outlook clients to hide the Recovered Items folder (discussed in the above sections) while maintaining a cache of message stubs that is hidden from users. Message stubs are placed in this cache and remain viewable in the folder from which they were archived.

If a message recall is triggered, the software will first check the cache to determine if the message was previously recalled. Based on this, one of the following will take place:

This capability is not supported on Exchange 2003 clients.

Perform the following to configure this capability:

  1. From the CommCell Browser, right-click the client computer that has Exchange Mailbox Archiver Agent installed.
  2. Click Properties.
  3. Select Registry Key Settings.
  4. Click Add.
  5. Enter nUseCache in the Name field.
  6. Enter MSExchangeDMAgent in the Location field.
  7. From the Type list, select DWORD.
  8. Enter 1 to enable this feature.
  9. Click OK.

Specify a Cache Size

By default, the hidden cache will be pruned during the next archive operation once the number of cached items reaches 100. This can be modified as follows:

  1. From the CommCell Browser, right-click the client computer that has Exchange Mailbox Archiver Agent installed.
  2. Click Properties.
  3. Select Registry Key Settings.
  4. Click Add.
  5. Enter nCacheSize in the Name field.
  6. Enter MSExchangeDMAgent in the Location field.
  7. From the Type list, select DWORD.
  8. Enter the maximum number of items to hold in the hidden cache.
  9. Click OK.

Configure Recall Status Messages

You can customize the messages that will be displayed during stub recovery operations from Outlook Add-In.

For Recalls from Disk Library

  1. From the CommCell Browser, navigate to Client Computers | <Client> |
  2. Right-click the Exchange Mailbox Archiver, and then click Properties.
  3. Select the Customized Messages tab.
  4. Under Recover is in progress (disk library), type the desired status message to be displayed in outlook during a stub recovery operation from a disk library.
  5. Click OK.

For Recalls from Tape Library

  1. From the CommCell Browser, navigate to Client Computers | <Client> |
  2. Right-click the Exchange Mailbox Archiver, and then click Properties.
  3. Select the Customized Messages tab.
  4. Under Recover is in progress (tape library), type the desired status message to be displayed during a stub recovery operation from a tape library.
  5. Click OK.

For Recalls when Media is Outside the Library

When a recall is performed and the media is outside the library, you can configure an event to be displayed in the Event Viewer indicating this, as well as a Media Handling Request alert. This capability is useful for immediately notifying an administrator that the media is not available and the recall is pending the media's availability.

  1. From the CommCell Browser, navigate to Client Computers | <Client> |
  2. Right-click the Exchange Mailbox Archiver, and then click Properties.
  3. Select the Customized Messages tab.
  4. Under Error message when media is outside the library, type the desired status message to be displayed when a stub recovery operation is attempted for media outside the designated library..
  5. Click OK.

Configure Offline Archiving

In cases where internet connectivity is not available (such as using a laptop on an airplane), it may be desirable for users to still have the facility to recall archived messages. This can be accomplished by configuring Outlook to retain a copy of the archived message in a local cache on the client computer.

By default IPM.Note message types qualify for Offline Archiving and other message class types such as IPM.Post, IPM.Task etc are stubbed during the archiving operation.

Use the following steps to enable offline archive operations on this subclient to allow Outlook Add-In users the capability of retaining a full copy of archived items in local cache on the Outlook client.

Enable Offline Archiving

  1. From the CommCell Browser, navigate to Client Computers | <Client> | Exchange Mailbox Archiver | < Archive Set >.
  2. Right-click the Subclient, and then click Properties.
  3. Select the Offline Archive check box.
  4. Click OK.

Specify Offline Archive Candidate Period

You can specify the number of days after which a message will become a candidate for offline archiving as follows:

  1. From the CommCell Browser, right-click the client computer that has Exchange Mailbox Archiver Agent installed.
  2. Click Properties.
  3. Select Registry Key Settings.
  4. Click Add.
  5. Enter nOfflineArchivingTimeout in the Name field.
  6. Enter MSExchangeDMAgent in the Location field.
  7. From the Type list, select DWORD.
  8. Enter the number of days after which a message will be marked for offline archiving.
  9. Click OK.

Configure Archives of PST Files

In a typical organization, end-users' personal folders (*.PST files) reside on their local hard drives, network shares or a combination of both. Since PST files can only be archived from either a local drive of the Exchange Server or a network share connected to the Exchange Server, the PST files need to be collected from various places and moved to the appropriate centralized location for archiving. After the PST files have been moved to a centralized location, they can be then archived to secondary storage by the Exchange Mailbox Archiver Agent.

There are four steps required to configure archives of PST files:

  1. Ensure Outlook is installed on the computer hosting the PST files.
  2. Match PST File Locations with the Exchange Server Directories
  3. Configure the Exchange Server for PST Archiving
  4. Configure the PST Files to be Archived

Match PST File Locations with the Exchange Server Directories

Prior to archiving PST files, you must ensure the folders in which the PST files reside follow the same hierarchical structure as Exchange MAPI directory names. You can determine the MAPI directory name and container(s) as follows:

  1. Run the following command string from a prompt to export the user list to a file:

    csvde -l "DN,legacyExchangeDN" -r "msExchHomeServerName=*/cn=your_exchange_servername" -f your_output_filename.csv

  2. Look for the legacyExchangeDN field to find out the directory name and container(s). For example:

    MAPI DN: o=org/ou=orgunit/cn/Recipients/cn=user

    (in this example, the PST file folder name would be: user)

    MAPI DN: o=org/ou=orgunit/cn/Recipients/cn=us/cn=user)

    (in this example, the PST file folder would consist of 2 levels, the first folder called us, the sub-folder called user, such as us\user)

If the PST file location does not match the directory structure, create the structure in the location in which the PST files will reside.

  If any of the directory names or container names contain one or more of following characters:

* ? < > / \ : | %

then they need to be converted into format of %XX (where XX is the hex code of the character).

Configure the Exchange Server for PST Archiving

  1. Ensure a shared location is available on the Exchange Server. Configure permissions so that the user whom will be running this tool has write access. This will be the location where the PST files are copied (if applicable) and the PSTDiscoveryGUI.exe will be run after the discovery process is complete.
  2. Get the latest version of the PSTDiscovery Tool from the Resource Pack. Copy this folder to a shared location that is accessible by all remote clients that will be running the tool.
  3. Configure the pst.ini file within the PSTDiscovery Folder:

    SCANPATH

    Use this parameter to specify one or more paths to the drives you wish to scan. If left blank all drives will be scanned. Multiple drives are delimited by a semicolon.

    COPY

    Specifies whether to copy the PST files from the remote clients to the shared location on the Exchange Server. Valid values are "y" or "n". If "n" is specified, PST files will be scanned into the database but not copied to the shared location. If "y" is specified, all scanned PST files will be copied to the shared location.

    DELETE

    Specifies whether to delete the source PST files once they have been copied to the shared location. Valid values are "y" or "n".

    SIZE

    Specifies the minimum size (in KB) that a PST file must be in order to be scanned and/or copied to the shared location.

    MTIME

    Specifies the time in days since the PST file was last modified. Only PSTs older than this value will be scanned and/or copied to the shared location.

    LATIME

    Specifies the time in days since the PST file was last accessed. Only PSTs that have not been accessed since this time will be scanned and/or copied to the shared location.

    MEETALL

    Specifies whether the SIZE, MTIME and LATIME criteria must all be met in order for the PST file to be scanned and/or copied to the shared location. Valid values are "y" or "n". If "y" is specified, the PST must meet all three conditions of SIZE, MTIME and LATIME for it to be scanned and/or copied to the shared location. If "n" is specified, the PST only has to meet one of the three conditions in order to be scanned and/or copied to the shared location.

    Sample pst.ini configuration file:

    SCANPATH="C:\;D:\"

    COPY=y

    DELETE=n

    SIZE=10

    MTIME=180

    LATIME=180

    MEETALL=n

    Save any changes you have made to this configuration file.

  4. On the client where the PsExec utility has been copied, create a file called "clients.txt" containing the list of clients that the PSTDiscovery Tool will be run against.
  5. Using the following syntax, run the PSTDiscovery Tool.

    > PsExec.exe @C:\clients.txt -u username -p password \\Client\PSTDiscovery\PSTDiscovery.exe"\\ExchangeClient \SharedPSTLocation"

    Where the username and password specified have execute permissions on the PSTDiscovery share, and write permissions to the shared location on the Exchange client. An example of this syntax is provided in PSTDiscovery.bat in the PSTDiscovery folder from the Resource Pack.

  6. This procedure can also be scheduled for periodic scanning of the remote clients.
  7. Once the scan and/or copy phase of the PSTDiscovery utility are completed, a database file will be created in the shared location containing information on all PST files that have been scanned and/or copied.

Configure the PST Files to be Archived

  1. Open PSTDiscoveryGui.exe on the Exchange Server that has the specified shared location. In this PSTDiscovery Tool, two fields must be configured before you continue.

    Status Database

    Click to specify the local path of the database file created in the previous step. This will populate the display pane with information on all of the PST files that have been scanned and/or copied.

    Staging Path

    Click to specify the local path that you would like to use as a staging area to prepare PST files for archiving.

    The following information will be displayed on the screen:

    Machine Name

    Displays the source client name from which the PST was copied.

    Orig-Path

    Displays the original path of the PST file.

    Net-Path (Local Path)

    Displays the current local path of the PST file.

    Size

    Displays the size of the PST file in KB.

    Mailbox Alias

    Displays the alias of the mailbox this PST file was created from. To change the value, double-click on the field and enter a new alias. By default this value will be blank.

    File Owner

    Displays the current ownership of the PST file. To change the value, double-click on the field and enter a new owner.

    Status

    Displays the current status of the PST file. COPIED, DISCOVERED, MARKED FOR MIGRATION, and MIGRATED are some of the possible values. To change a value, double-click on the field and select a new value from the list.

    File Time

    Displays the last Modified Date of the PST File.

    Discover Time

    Displays the time of the scan operation that discovered the PST file.

  2. If PST files have been added to this shared location since the last time a scan was run, the Local Scan button at the bottom of the tool can be used to scan the current folder location to import more PST files into the database which will then be displayed in the tool.
  3. In order to prepare the PST files for archiving, the Mailbox Alias field must be manually edited. For each PST file double-click on this field and specify the alias associated with the PST file.
  4. Once the Mailbox Alias field has been manually edited, choose the PSTs you wish to prepare for Archiving. For each of the desired PST files, change the value in the Status column to Mark for Migration.
  5. Once you have selected all of the desired PST files, click Stage and the tool will prepare all the designated PST files for Archiving. Once preparation has completed, a pop-up window will display the number of PST files that are now ready for archiving.

Configuring Archives of Disabled Mailboxes

By default, the Mailboxes whose user accounts are disabled from the Active Directory are not archived. To include them in the archive operation, follow the steps given below:

  1. From the CommCell Browser, navigate to Client Computers.
  2. Right-click the <Client> in which you want to add the registry key, and then click Properties.
  3. Click the Registry Key Settings tab.
  4. Click Add.
  1. Enter nBackupDisabledMailBoxes in the Name field.
  2. Enter MSExchangeDMAgentin the Location filed.
  3. Enter REG_DWORD in the Type filed.
  4. Enter 1 in the Value field.
  5. Click OK.

Configure Archives of Newer Messages First

You can configure archive operations to archive the newest messages first. This process cycles through each folder and determines the most recent messages in the folder, which are then included in the archive operation.

  1. From the CommCell Browser, right-click the client computer that has Exchange Mailbox Archiver Agent installed.
  2. Click Properties.
  3. Select Registry Key Settings.
  4. Click Add.
  5. Enter nNewestFirst in the Name field.
  6. Enter MSExchangeDMAgent in the Location field.
  7. From the Type list, select DWORD.
  8. Enter 1 to archive the newer messages first.
  9. Click OK.

Customize Outlook for End-Users

Several options are available to customize the display and behavior of archived messages in Outlook. These capabilities are described in the following sections.

Specify a New Location for the Recovered Items Folder

You can specify a new folder name for the Recovered Items folder. This configuration is required on both the computer where the Exchange Archiver Agent is installed as well as all computers containing the Outlook Add-In.

  1. From the CommCell Browser, right-click the client computer that has Exchange Mailbox Archiver Agent installed.
  2. Click Properties.
  3. Select Registry Key Settings.
  4. Click Add.
  5. Enter RecoveredItemsFolderName in the Name field.
  6. Enter MSExchangeDMAgent in the Location field.
  7. Enter REG_DWORD in the Type filed.
  8. Enter the new folder name in the Value field.
  9. Click OK.

Display Attachment Lists in an Archived Message Body

You can save the list of attachments for a message in the message body in addition to the Migrated Attachment List.txt file as follows:
  1. From the CommCell Browser, right-click the client computer that has Exchange Mailbox Archiver Agent installed.
  2. Click Properties.
  3. Select Registry Key Settings.
  4. Click Add.
  5. Enter nShowMsgAttachList in the Name field.
  6. Enter MSExchangeDMAgent in the Location field.
  7. From the Type list, select DWORD.
  8. Enter 1 to display the list of attachments in the message body.
  9. Click OK.

Configure Creation of Custom Folders for Mailboxes

If you have folders specified in the Folder Inclusion section of the subclient properties Content tab, you can configure this folder to be created for all user's mailboxes as follows:

  1. From the CommCell Browser, right-click the client computer that has Exchange Mailbox Archiver Agent installed.
  2. Click Properties.
  3. Select Registry Key Settings.
  4. Click Add.
  5. Enter ManagedFolders in the Name field.
  6. Enter MSExchangeDMAgent in the Location field.
  7. From the Type list, select DWORD.
  8. Enter 1 to display the list of attachments in the message body.
  9. Click OK.

Customize Subject Line Text for Archived Messages

You can add custom text to the subject line of archived messages for Outlook and OWA users. Note that this capability is not available for messages archived using Offline Archiving.

  1. From the CommCell Browser, right-click the client computer that has Exchange Mailbox Archiver Agent installed.
  2. Click Properties.
  3. Select Registry Key Settings.
  4. Click Add.
  5. Enter StubIdentifier in the Name field.
  6. Enter MSExchangeDMAgent in the Location field.
  7. From the Type list, select REG_SZ.
  8. Enter the text you would like to display in the subject line of archived messages.
  9. Click OK.

Delete Messages from Recovered Items Folder after a Specified Time

To help reduce mailbox sizes, you can configure messages in the Recovered Items folder to be deleted after a specified period of time as follows:

  1. From the CommCell Browser, right-click the client computer that has Exchange Mailbox Archiver Agent installed.
  2. Click Properties.
  3. Select Registry Key Settings.
  4. Click Add.
  5. Enter nRecoveredItemsDelAge in the Name field.
  6. Enter MSExchangeDMAgent in the Location field.
  7. From the Type list, select REG_SZ.
  8. Enter the number of days in which messages will be kept in the Recovered Items folder.
  9. Click OK.

Exclude Exchange Interpersonal Message (IPM) Classes from Archives

You can exclude certain Exchange IPM classes, such as tasks, calendar and contacts from archiving to save space on the Archive media as well as enhance archiving performance. For example to exclude IPM.Appointment, IPM.Contact, IPM.Schedule and IPM.Task the steps are as follows:

Using Registry Editor incorrectly can cause serious problems that may require a reinstall of the operating system. Microsoft does not guarantee that problems resulting from the incorrect use of Registry Editor can be solved. Use Registry Editor at your own risk. You must also understand how to restore the registry if a problem occurs.
  1. Open Registry Editor and create the following registry key:

    HKEY_LOCAL_MACHINE\SOFTWARE\COMPANY Systems\Galaxy\Instance<xxx>\MSExchangeDMAgent

  2. Create the following  String Value subkey:

    MigrationExclusionList

  3. Enter IPM.<class_type>

    Where class_type can be one of the following: POST, APPOINTMENT, TASK, CONTACT, ACTIVITY, DISTLIST, or any other user-defined IPM class. However, only classes that start with "IPM." are excluded. The <class_type> field accepts wildcards (for example, IPM.TASK.*).

  4. Close the Registry Editor.
The IPM.NOTE class cannot be excluded, because this represents mail messages.

Configuring for Optimized Stub Recall

Extend the Persistent Pipeline Timeout

It is recommended to leave the persistent pipeline open for longer periods of time to cache important information for subsequent recall attempts. By default this timeout is set to 24 hours.

  1. From the CommCell Browser, right-click the client computer that has Exchange Mailbox Archiver Agent installed.
  2. Click Properties.
  3. Select Registry Key Settings.
  4. Click Add.
  5. Enter nDMRSIDLETIMEOUT in the Name field.
  6. Enter EventManager in the Location field.
  7. From the Type list, select REG_DWORD.
  8. Enter the number of seconds after which the pipeline will close. The valid range is 0 to 2147483647 seconds.
  9. Click OK.

Once this key is activated, services must be restarted on the client computer.

Limit the Number of Persistent Pipeline Threads During Recoveries

You can increase the number of persistent pipeline threads allowed for recoveries, thereby potentially improving stub recall speed. The recommended number of threads would be the number of Media Agents, which could possibly be used for recoveries. By default two threads will be used. Therefore if more than two Media Agents are potential targets for stub recalls increase the number of threads accordingly as follows:

  1. From the CommCell Browser, right-click the client computer that has Exchange Mailbox Archiver Agent installed.
  2. Click Properties.
  3. Select Registry Key Settings.
  4. Click Add.
  5. Enter nDMRMaxRestoreThreads in the Name field.
  6. Enter EventManager in the Location field.
  7. From the Type list, select REG_DWORD.
  8. Enter the number of persistent pipelines to be allowed.
  9. Click OK.

Once this key is activated, services must be restarted on the client computer.

Enhance the Stub Recall Speed

By default during each stub recall operation a check is run to verify if the original data has been erased from the media. In case the Erase Data feature is not enabled on the CommServe you can create the nDMRSSkipEraseCheck key to skip the erase check and enhance the recall speed.

  1. From the CommCell Browser, right-click the client computer that has Exchange Mailbox Archiver Agent installed.
  2. Click Properties.
  3. Select Registry Key Settings.
  4. Click Add.
  5. Enter nDMRSSkipEraseCheck in the Name field.
  6. Enter EventManager in the Location field.
  7. From the Type list, select REG_DWORD.
  8. Enter 1 to disable Erase Check.
  9. Click OK.

Once this key is activated, services must be restarted on the client computer.

Stub Recall from Any Available Data Copy

By default if the primary copy of the data is unavailable the stub recall will fail. However you can configure to trigger stub recall from an alternate data copy as follows:

  1. In the Comcell Browser double-click the Control Panel.
  2. Click the Browse/Search/Recovery option.
  3. Select the Automatically switch copy to read data from any copy option.
  4. Click Ok.

Enhancing Archive and Recovery Performance

Several options are available for streamlining archive and recovery operations. Benefits include faster archive and recovery speed, reduced network bandwidth usage, and end-user computer resources. These options are described in the following sections.

Optimize Archiving Speed

By default, the Exchange Mailbox Archiver Agent cycles through each message in a mailbox to determine if the archiving rules have been met, which may cause certain archive operations to take a considerable amount of time to complete. The Exchange Mailbox Archiver Agent can be configured to take advantage of Exchange's own message cataloging to increase archiving speed as follows:

  1. From the CommCell Browser, right-click the client computer that has Exchange Mailbox Archiver Agent installed.
  2. Click Properties.
  3. Select Registry Key Settings.
  4. Click Add.
  5. Enter OptimizeArchiver in the Name field.
  6. Enter MSExchangeDMAgent in the Location field.
  7. From the Type list, select REG_DWORD.
  8. Enter 1 to enable the key.
  9. Click OK.

Configure Stub Recall Timeout

By default, stub recalls will time out if the recall is not successfully processed within 2 minutes (such as cases where the media is not loaded within that time). You can extend this timeout value up to 10 minutes by configuring the following registry key. This key must be configured as follows:

  1. From the CommCell Browser, right-click the client computer as described above.
  2. Click Properties.
  3. Select Registry Key Settings.
  4. Click Add.
  5. Enter SocketTimeout in the Name field.
  6. Enter MSExchangeDMAgent in the Location field.
  7. From the Type list, select REG_DWORD.
  8. Enter the number of seconds after which the recall will time out. The valid range is 120-600 seconds.
  9. Click OK.

Enhancing Mailbox Discovery Using CSVDE Filter

A Comma Separated Value Directory Exchange (CSVDE) filtering option is provided to increase performance for auto-discovery operations in cases where the discovery process may take a long time to complete.

A CSVDE filtering example is provided below, which will filter out system mailboxes residing on the SERVERNAME server from discovery operations for these agents:

"(&(msExchHomeServerName=*/cn=SERVERNAME)(!(CN=SystemMailbox{*)))"

  Use of this option requires expert-level knowledge of CSVDE, which is a Microsoft tool used for extracting and filtering information from Active Directory. Familiarity with constructing LDAP queries is beneficial for successful filtering. Incorrect use of the CSVDE filtering option can result in failed discovery and data protection operations. For more information on CSVDE, refer to documentation from Microsoft Corporation.
  1. From the CommCell Browser, right-click the Exchange Mailbox Archiver client, and then click Properties.
  2. Select the Use CSVDE For Discovery checkbox, and then specify the desired CSVDE filter in the Use CSVDE for Discovery box.
  3. Click OK.

The next time a discovery operation is run, the user-specified CSVDE filter will be used.

Specifying Domain Information

It may be necessary to specify additional domain names for Archives in the following circumstances:

To ensure complete protection in these circumstances, perform the following.

  1. From the CommCell Browser, right-click the Exchange Mailbox Archiver client, and then click Properties.
  2. Click the AD Server tab.  
  3. To include a domain name, click Add.
  4. In the AD Server box, type the domain name. You can enter an IP address or the fully-qualified domain name of the Active Directory Server. Depending on the circumstances discussed above, the domains to include should be:
    • The schema master, or
    • Each domain controller in your environment
  5. Click OK. The domain name will appear in the AD Server List.
  6. Repeat the previous step for each domain name that you wish to include.
  7. Click OK.

Configuring Mailboxes in Database Availability Group (DAG) Servers

When archiving Exchange 2010 Database Availability Group (DAG) servers, you need to configure the Mailbox and Client Access Server (CAS) roles as described below.
  1. From the CommCell Browser, right-click the Exchange Mailbox Archiver Agent and click Properties.
  2. In Exchange Server Name, enter the Mailbox server role. This role is used when performing archive and recovery operations. If more than one role is entered, separate them with semi-colons.
  3. Click OK.

Configuring Mailboxes when the CAS Role is not installed on the Mailbox Role Server

In addition to the steps above, the following steps are required if the CAS Role is not installed on the Mailbox Role Server.

  1. From the CommCell Browser, right-click the client computer that has Exchange Mailbox iDataAgent installed.
  2. Click Properties.
  3. Select Registry Key Settings.
  4. Click Add.
  5. Enter sCASServerName in the Name field.
  6. Enter MSExchangeDMAgent in the Location field.
  7. From the Type list, select REG_SZ.
  8. Enter a CAS server name (e.g., Ex2010CASR2) in the Value field. The CAS server is used to create the profile.
  9. Click OK.

Filtering Subclients

Use one of the following  methods to filter mailboxes from being archived. Filters assist in minimizing usage of protected storage and prevents unnecessary folders (Junk, Spam) from being archived.

Exclude Specific Mailboxes

By default, the system creates a Do Not Archive subclient. You can assign mailboxes to this subclient so that they will not be archived.

  1. From the CommCell Browser, navigate to Client Computers | <Client> | Archive Set.
  2. Right-click the Subclient, and then click Properties.
  3. Click the Content tab.
  4. Click Configure.
  5. Click Discover to reveal all mailboxes.
  6. Under the Subclient column, select Do Not Archive.

    Alternatively, you can click the desired mailbox, and select Do Not Archive from the Change all selected mailboxes to box.

  7. Click OK.
  8. Click OK.

Filter Mailboxes using Regular Expressions

You can also apply regular expressions or wildcards patterns to filter folders in mailboxes from data protection. For example, you may want to exclude all Sent Items folders that are not essential for recovery. The pattern you enter will be applied to all content defined for the subclient.

wildcard examples 

example

description

Sent*

To filter out a folder which begins with Sent, specify the name of the folder and the asterisk * wildcard with no delimiters.

Sent Items\test*

To filter out a subfolder called test, specify the full path including the leader \ backslash.

*\test*

To filter out any path that ends in a folder name, use the full path including the leader \ backslash and the asterisk * wildcard for the first level.
  1. From the CommCell Browser, navigate to Client Computers | <Client> | Archive Set.
  2. Right-click the Subclient, and then click Properties.
  3. Click the Filters tab.
  4. Click Add next to Exclude the folders that contain the following patterns.
  5. Type the regular expressions or wildcard patterns, each on a separate line. For a comprehensive wildcard list, see Wildcards.
  6. Click OK.
  7. Click OK.

Filter Specific Folders

  1. From the CommCell Browser, navigate to Client Computers | <Client> | Archive Set.
  2. Right-click the Subclient, and then click Properties.
  3. Click the Filters tab.
  4. Click Add next to Exclude the following folders.
  5. Select the desired mailbox user, and expand the folders to select the folders that you want to exclude from archive operation, and then click Add.
  6. Click OK.

Include Specific Folders

  1. From the CommCell Browser, navigate to Client Computers | <Client> | Archive Set.
  2. Right-click the Subclient, and then click Properties.
  3. Click the Content tab.
  4. In the Only archive following folders box, type or select the folder name.
  5. Click OK.

Add Unassociated mailboxes to the Default Subclient

By default, mailboxes not included in a user-defined subclient are not automatically included in archive operations. However, you can configure the default subclient to include any discovered mailbox not included in another subclient as follows:

  1. From the CommCell Browser, navigate to Client Computers | <Client> | Archive Set.
  2. Right-click the Subclient, and then click Properties.
  3. Click the Auto-discovery tab.
  4. Select the Automatically add new mailboxes that do not qualify for membership in any of the subclients check box.
  5. Click OK.

Modifying an Agent, Archive Set, or Subclient

There are several configurable properties available for your agent that can be modified from the agent, archiveset or subclient level as per your need.

It is recommended that that you do not modify the properties of a subclient when a job is in progress for that specific subclient. If a job is in progress, either wait for the job to complete or kill the job from the Job Controller.

The following table describes the properties that can be configured from the agent, archive set and subclient levels.

Option Description Related topics
Change the Profile Name By default if the profile name is changed in the Exchange server it is not reflected in the Exchange Mailbox Archiver Agent. However the profile name can be manually changed for the archiver agent as follows:
  1. From the CommCell Browser, navigate to Client Computes | <Client>.
  2. Right-click the  Exchange Mailbox Archiver, and then click Properties.
  3. In the Profile Name box, type the profile name.
  4. Click OK.
 
Change the Mailbox Name By default if the Mailbox name is changed in the Exchange server it is not reflected in the Exchange Mailbox Archiver Agent. However the Mailbox name can be manually changed for the archiver agent as follows:
  1. From the CommCell Browser, navigate to Client Computes | <Client>.
  2. Right-click the  Exchange Mailbox Archiver, and then click Properties.
  3. In the Mailbox Name box, type the mailbox name.
  4. Click OK.
 
Change the Exchange Server Name You can modify the name of the Exchange Server that is installed on the client computer. However, the Exchange server name should not be the same as Client or Host Name.
  1. From the CommCell Browser, navigate to Client Computes | <Client>.
  2. Right-click the  Exchange Mailbox Archiver, and then click Properties.
  3. In the Exchange Server Name box, type the Exchange Server name.
  4. Click OK.
 
Change the Exchange Version You can select and modify the version of the Exchange Server from the list.

You can modify the name of the Exchange Server that is installed on the client computer. However, the Exchange server name should not be the same as Client or Host Name.

  1. From the CommCell Browser, navigate to Client Computes | <Client>.
  2. Right-click the Exchange Mailbox Archiver, and then click Properties.
  3. In the Exchange Version list, select the Exchange server version.
  4. Click OK.
 
Change User Account Details You must have Exchange administrator privileges to access the Exchange Server and perform Archive and restore operations.

In the case of Archive and restore operations from the CommCell Console, the user credentials to access the Exchange Server are provided initially when you installed the Agent. You can modify the user credentials from CommCell Console.

On Windows clients, use <domain>\<administrator_name>

To change the Exchange administrator account information associated with this agent:

  1. From the CommCell Browser, navigate to Client Computes | <Client>.
  2. Right-click the Exchange Mailbox Archiver, and then click Properties.
  3. Click Change Account.
  4. In Exchange Administrator Account box type the Account name.
  5. In the Password box, type Password
  6. In the Confirm Password box, type the password again.
  7. Click OK.
 
Rename Archive Set and Subclient

You can rename a Archive set and subclient:

Renaming Archive sets:

  1. From the CommCell Browser, navigate to Client Computes | <Client> | Exchange Mailbox Archiver.
  2. Right-click the Archive set, and then click Properties.
  3. In the Archive Set box, type the Archive set name.
  4. Click OK.

Renaming subclients:

  1. From the CommCell Browser, navigate to Client Computes | <Client> | Exchange Mailbox Archiver.
  2. Right-click the Subclient, and then click Properties.
  3. In the Subclient name box, type the subclient name.
  4. Click OK
 
Change Storage Policies You can modify the storage policies in any of the following situations:
  • To include a different media for the backup operation.
  • To use a storage policy with a different retention criteria.

You can change the storage policies from the subclient level.

  1. From the CommCell Browser, right-click the subclient.
  2. Click Properties.
  3. Click Storage Device.
  4. Select the Storage policy from the drop-down menu.
  5. Click OK.
Refer to Storage Policies.
Data Transfer Options You can efficiently configure the available resources for transferring data secured by data protection operations from the subclient level. This includes the following:
  • Enable or disable Data Compression either on the client or the MediaAgent.
  • Configure the transfer of data in the network using the options for Network Bandwidth Throttling and Network Agents.

You can configure the data transfer options.

  1. From the CommCell Browser,right-click the subclient.
  2. Click Properties.
  3. Click Storage Device.
  4. Click Data Transfer Option tab.
  5. Choose the appropriate software compression option for this subclient.
  6. Select Throttle Network Bandwidth and set the required bandwidth.
  7.  Click OK.
Refer to Data Compression and Network Bandwidth Throttling.
View Data Paths You can view the data paths associated with the primary storage policy copy of the selected storage policy or incremental storage policy. You can also modify the data paths including their priority from the subclient level.
  1. From the CommCell browser, right-click the subclient.
  2. Click Properties.
  3. Click Storage Device.
  4. Select Storage Policy from the drop-down menu.
  5. Click Data Paths.
 
Configure a Subclient for Pre/Post Processing of Data Protection You can add, modify or view Pre/Post processes for the subclient. These are batch files or shell scripts that you can run before or after certain job phases.
  1. From the CommCell Browser, navigate to Client Computes | <Client> | Exchange Mailbox Archiver | Archive set.
  2. Right-click the Subclient, and then click Properties.
  3. Click the Pre/Post Process tab.
  4. Click one of the following phases and type the full path of the process that you want to execute during that phase. Alternatively, click Browse to locate the process (applicable only for paths that do not contain any spaces).
    • Pre-Archive
    • Post-Archive
  5. Click OK.
  6. Select Run Post archive Process for all attempts to run a post archive process for all attempts.
  7. For subclients on Windows platforms, Run As displays Not Selected.

    If you want to change the account that has permission to run these commands, click Change.

    1. In the User Account dialog box, select Use Local System Account, or select Impersonate User and enter the user name and password. Click OK.
    2. If you selected Local System Account, click OK to the message advising you that commands using this account have rights to access all data on the client computer.
Refer to Pre/Post Processes.
Configure Activity Control You can enable backup and restore operations from the agent and subclient level. However, you can enable restore operations only from the agent level.
  1. From the CommCell browser, right-click the subclient.
  2. Click Properties.
  3. Click Activity Control, select or clear option(s) as desired.
  4. Click OK.
Refer to Activity Control.
Configure User Security You can configure user security from the agent or subclient level.

You can perform the following functions:

  • Identify the user groups to which this CommCell object is associated.
  • Associate this object with a user group.
  • Disassociate this object from a user group.
  1. From the CommCell browser, right-click the subclient.
  2. Click Properties.
  3. Click Security.
  4. Select the appropriate user groups to which you want to associate to the CommCell object from the Available Groups pane, and then move the user group to the Associated Groups pane.
  5. Click OK.
Refer to User Administration and Security.
Enable/Disable Data Encryption You can enable data encryption from the suclient level.Encryption must be enabled at the client level prior to configuring any instances residing on that client.
  1. From the CommCell browser, right-click the subclient.
  2. Click Properties.
  3. Click Encryption.
  4. Select the desired encryption.
  5. Click OK.
Refer to Data Encryption.
View Software Version The Version tab, at the Agent level displays the software version of the component.
  1. From the CommCell browser, right-click the agent.
  2. Click Properties.
  3. Click Version.
  4. Click OK.
 
CommCell Configuration Report The CommCell Configuration Report provides the properties of the CommServe, MediaAgents, clients, agents, SRM agents, subclients, and storage policies within the CommCell based on the selected filter criteria.
  1. From the CommCell browser, click Reports icon.
  2. Select CommCell Configuration.
  3. Click Run.
Refer to CommCell Configuration.

Deleting an Agent, Archiveset or Subclient

The following sections describe the steps involved in deleting an agent, Archive set or subclient.

When you delete an instance or archiveset, the associated data is logically deleted and you can no longer access the corresponding data from CommCell Console for recovery purposes.

Refer to the troubleshooting article on Recovering Data Associated with Deleted Clients and Storage Policies for information on how to recover data if you accidentally delete an entity.

Deleting an Agent

You need to uninstall or deconfigure the agent software from the client computer before deleting from CommCell Browser. After you delete the client software, you can either leave the corresponding data intact for appropriate action or you can remove the data immediately. If you choose to remove the data immediately, you must delete the agent from the CommCell Browser. If you delete the agent, all of the agent's data is irretrievably lost.

  1. From the CommCell Browser, navigate to Client Computers | <Client>.
  2. Right-click the <Agent>, and then click Delete.
  3. A confirmation message is displayed with the following message:

    This operation will permanently delete the data backed up from this level and it cannot be restored.

  4. Click OK to continue with the deletion operation., or click No to abort the deletion.

Deleting an ARchiveSet

Consider the following before deleting a Archive Set:

  1. From the CommCell Browser, navigate to Client Computers | <Client> | <Exchange Mailbox Archiver>.
  2. Right-click the <Archive Set>, Point to All Tasks, and then click Delete.
  3. A confirmation message is displayed, asking if you want to delete the Archive Set.

    Click No to cancel the deletion and retain the Archive, or click Yes to continue the deletion.

Deleting a Subclient

Consider the following before deleting a subclient:

  1. From the CommCell Browser, navigate to Client Computers | <Client> | <Exchange Mailbox Archiver> | <Archive Set>.
  2. Right-click the <subclient> that you want to delete, and then click Delete.
  3. A confirmation message is displayed, asking if you want to delete the subclient.

    Click No to cancel the deletion and retain the subclient, or click Yes to continue the deletion.