Uninstalling Components - How To

Log on to the client computer as local Administrator or as a member of the Administrators group on that computer.
Open the Add/Remove Programs icon in the system’s Control Panel.
For Windows Vista, click Uninstall a Program under Programs in the Control Panel.

Select the component to be uninstalled and then click Remove.

If you are uninstalling components from a Microsoft Windows Vista or Microsoft Windows Server 2008 platform, a message is displayed asking if you would like to stop services prior to continuing the uninstall. Select Do Not Close Applications if this message appears.
If you are uninstalling from a computer that uses Multi Instancing, you will see the Instance number to which each component was installed; be sure to select the correct instance of the component you want to remove.
If you are uninstalling Workstation Backup Agent, note that the uninstallation will proceed silently. So perform the following before uninstalling the agent:
- Ensure that there are no active jobs for this agent.
- Delete the Replication Set.

Click Yes to confirm.

If you are uninstalling the CommCell Explorer, this step completes the uninstall process.
If you are uninstalling the CommServe, observe the following:
- Make sure all other platforms are uninstalled before continuing.
- You will need to provide the SQL password for the System Administrator account before continuing.

Select the desired language and click Next to continue.
If you are not uninstalling a MediaAgent, skip to Step 8.
Click Yes to delete any configured storage policies.

When you uninstall a MediaAgent without deleting a Storage Policy, you can re-install the MediaAgent in a new directory or on a new computer without losing the data.
Type Confirm to confirm the removal of the MediaAgent software and then click OK.
Click Yes to delete the folder containing your log files, job control files and program files.
Click Yes to delete the install folder.

You will be prompted to delete the install folder only if the component you are uninstalling is the last component remaining on the computer.
Click OK.
This completes the software uninstall procedure.

Post-Uninstall Considerations

Once all components have been uninstalled, you must uninstall the Base software. The Base software can be uninstalled by repeating this procedure. Note that the Base software cannot be uninstalled until all other components have been uninstalled.

Uninstall Components from a Windows Computer - Clustered Environment

Before You Begin

Review the Uninstalling Components topic prior to uninstalling any components.

To uninstall components from a Windows computer in a clustered environment:

Log on to the computer as the Domain User with administrative privileges to all nodes in the cluster. If the currently active node is not the original node, manually fail over the active node to the original node and then perform the uninstall.

To figure out whether a node is the original owner, open the Add/Remove Programs icon from the Windows Control Panel and verify whether there is an entry for the component that is being uninstalled. The entry will be available only in the original owner node.

Open the Add/Remove Programs icon in the system’s Control Panel.
For Windows Vista, click Uninstall a Program under Programs in the Control Panel.

Select the component to be uninstalled, including the virtual server and then click Remove.

If you are uninstalling components from a Microsoft Windows Vista or Microsoft Windows Server 2008 platform, a message is displayed asking if you would like to stop services prior to continuing the uninstall. Select Do Not Close Applications if this message appears.
If you are uninstalling from a computer that uses Multi Instancing, you will see the Instance number to which each component was installed; be sure to select the correct instance of the component you want to remove.

Click Yes to confirm.

If you are uninstalling the CommServe, observe the following:
- Make sure all other platforms are uninstalled before continuing.
- You will need to provide the SQL password for the System Administrator account before continuing.

Select the desired language and click Next to continue.
If you are not uninstalling a MediaAgent, skip to Step 8.
Click Yes to delete any configured storage policies.

When you uninstall a MediaAgent without deleting a Storage Policy, you can re-install the MediaAgent in a new directory or on a new computer without losing the data.
Type Confirm to confirm the removal of the MediaAgent software and then click OK.
Click Yes to delete the folder containing your log files, job control files and program files.

Click Yes to All, then Yes to remove any shared files that exist. The uninstall will only remove files installed by the component software.

If some elements of the program could not be uninstalled, a dialog box indicates this condition. A file may still be open or in use. Click Details for a listing of the files or folders that could not be uninstalled.
If you are uninstalling the CommServe, observe the following:
- The uninstall program does not delete the <install directory>/base folder. These folders are only removed when your host machine is restarted. If you do not want to restart your host system, then manually delete these folders.

From your Cluster Administrator, verify that the cluster resources were removed.

Press <F5> to refresh the Add/Remove Programs screen.
Repeat Steps 4 through 11 until all desired components are removed from the virtual server(s).
If desired, you can repeat Steps 4 through 11 for the local machine to uninstall the software as well.
For Multiple Disk Groups, repeat all of the above steps for each virtual server on each disk group in the cluster.
This completes the software uninstall from this node in the cluster.

Repeat this procedure on each computer in the cluster configured to host the virtual server from which you uninstalled a software component, until that component has been removed from all nodes.

Post-Uninstall Considerations

Once all components have been uninstalled, you must uninstall the Base software from each node in the cluster. The Base software can be uninstalled by repeating this procedure. Note that the Base software cannot be uninstalled until all other components have been uninstalled.

Uninstall Components from a NetWare Computer

Before You Begin

Review the Uninstalling Components topic prior to uninstalling any components.

To uninstall components from a NetWare computer:

Log on as a user with Supervisor rights or use an account that has Read/Write/Modify/Erase/Create/File Scan rights to the SYS:SYSTEM directory.
Place the component software installation disc for the Windows platform into the Novell client computer disc drive or a mapped disc drive on another computer. The installation menu appears after a few seconds.
If the installation menu does not appear:
1. Click Start on the Windows task bar, and then click Run.
2. Browse to the installation disc drive, right-click Setup.exe and then click Open.
In the language screen, click the down arrow, select the desired language from the pull-down list, and then click Next to continue.
Click Install/Uninstall Calypso on a NetWare Server.
Select Uninstall and click Next to continue.

Select the NetWare server from which you want to uninstall the component, then click Next to continue.

If you are not logged on to the selected server, the NetWare Login dialog box appears. To uninstall software from that server, you must log on as a user with supervisor rights.
For clustered environments: If you select a physical server while a virtual server in the same cluster still has components installed, you will receive a warning message.

Select the software module(s) that you want to remove and then click Next to continue.

Should you receive a message stating “failed to find if jobs are running”, check your services and your network. You can elect to proceed with the uninstall, and later perform a Deconfigure.

Click Yes to continue with the uninstall.
Click Yes to uninstall another component or click No to exit the uninstall program.
This completes the software uninstall procedure.

Uninstall Media Explorer from a NetWare Computer

Before You Begin

Review the Uninstalling Components topic prior to uninstalling any components.

To uninstall Media Explorer from a NetWare computer:

At the NetWare server console, run UNLOAD MEDIAEXP.
Delete the Media Explorer directory (e.g., SYS:\MEDIAEXP).
The task is now complete.

Uninstall Components from a Unix or Macintosh Computer

Before You Begin

Review the Uninstalling Components topic prior to uninstalling any components.

To uninstall components from a Unix or Macintosh computer:

Log on to the client computer as root.
At a command prompt, enter the following:
cvpkgrm

Press ENTER.
If you are uninstalling from a computer that uses Multi Instancing, select the instance from which you want to remove a component.

For computers that do not use Multi Instancing, you will not see this menu. Proceed to Step 4.
Select a component to uninstall from the menu and follow the on-screen prompts for removing the component software.
Once a component is removed, the menu will be redisplayed. You can select another component to remove or exit the uninstall program.

Once the last component has been removed from a computer, the uninstall program will automatically exit.

Post-Uninstall Considerations

If you just uninstalled any Linux version of the Unix File System iDataAgent, Oracle iDataAgent, Oracle RAC iDataAgent, or Unix MediaAgent that had been installed using a package management system, be sure to run the appropriate additional command to uninstall the software completely.

For software that had been installed using the RPM package management system, run the following command:
rpm -e <pkgfile>

where

<pkgfile> is the name of the RPM package management system file

For example:

rpm -e rely_version1.rpm
For software that had been installed using the APT package management system, run the following command:
dpkg -e <pkgfile>

where

<pkgfile> is the name of the APT package management system file

For example:

dpkg -e rely_version2.deb

Deconfigure Virtual Unix Machines or Modules

Before You Begin

Review the Uninstalling Components topic prior to uninstalling any components.

To deconfigure virtual machines or modules:

Execute the cvpkgrm command on the appropriate host machine.
Press ENTER.
Select a module to uninstall from the menu and follow the on-screen prompts for removing the component software. (For a complete list of Unix components, see Components on Unix.)
Once a module is removed, the menu will be redisplayed. You can select another module to remove or exit the uninstall program.
The modules on this host for the virtual machine are now deconfigured. Return to Step 1 to deconfigure other host(s) for the virtual machine.
If all of the required deconfiguration is now completed, you can now uninstall the client software as discussed in Uninstall Components from a Unix Computer.
Repeat Steps 3 through 5 for any remaining hosts you would like to deconfigure.
Once all hosts have been deconfigured, the uninstall procedure is complete.

Remove QSnap Drivers Manually from Windows Computers

Before You Begin

Review the Uninstalling Components topic prior to uninstalling any components.

To manually remove QSnap (CXBF) drivers from Windows computers:

Remove the following after manually removing a dependent Agent, and prior to rebooting the machine:

In C:\WINNT\system32\drivers (Windows 2000) or C:\WINDOWS\system32\drivers (Windows 2003), delete the appropriate driver file for your operating system:

QsnpWNET

QsnpXP

QsnpW2K

Using Registry Editor incorrectly can cause serious problems that may require a reinstall of the operating system. Microsoft does not guarantee that problems resulting from the incorrect use of Registry Editor can be solved. Use Registry Editor at your own risk. You must also understand how to restore the registry if a problem occurs. For information about how to backup and restore the registry, refer to the appropriate Registry Help Topic provided in Regedit.exe or Regedt32.exe.

In the registry, go to HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services and delete the appropriate registry key for your operating system:
QsnpWNET

QsnpXP

QsnpW2K
In the registry, go to HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{71A27CDD-812A-11D0-BEC7-08002BE2092F} and remove qsnap from the value data for the UpperFilters key.

Remove QSnap Drivers Manually from Unix Computers

Before You Begin

Review the Uninstalling Components topic prior to uninstalling any components.

To manually remove QSnap (CXBF) drivers from Unix computers:

Unmount all CXBF devices or quit applications that are using raw CXBF devices.
Use the command line utility in /usr/sbin/cvsnap to invoke the cvsnap command.
Type the show command to see all CXBF devices.
Defunct and delete all devices (e.g.: cvsnap>defunct device=c1t0d5s0 and cvsnap>delete device=c1t0d5s0); perform both operations for one device before moving to the next one. If you get an error message that says a device is busy, return to step 1.
After defuncting and deleting all CXBF devices, quit cvsnap. (Type q and press Enter.)
Execute the following commands: rm /usr/sbin/cxbf-bootscript1.rc and rm /usr/sbin/cxbf-bootscript2.rc.
Remove all CXBF device entries from /etc/devlink.tab.
Execute the following commands: rm /usr/kernel/drv/sparcv9/cxbf and rm /usr/kernel/drv/cxbf.conf.
Execute the following command: rem_drv.conf. If you get an error message, return to step 1. If it still fails, then reboot after step 10 to unload the CXBF driver from the system.
Execute the following commands: rm /usr/sbin/cvsnap and rm /etc/galaxy/.*.

Deconfigure a CXBF Device in Volume Explorer

Use the following procedure to deconfigure CXBF devices using Volume Explorer.

Before You Begin

If a CXBF device on AIX was configured using Volume Explorer (where the CXBF device was added to /etc/filesystems), be sure to mount the CXBF device before you deconfigure it. If an unmounted CXBF device on AIX is deconfigured using Volume Explorer, the /etc/filesystems system file will be out of synchronization with the actual file system configuration.

If /etc/filesystems and the actual file system configuration get out of synchronization, a manual edit of /etc/filesystems is required to correct the inconsistencies. Remove the cxbf entry and uncomment the original entry (that is, remove "*Galaxy" from the beginning of each line).
If you encounter errors while configuring or deconfiguring CXBF devices on the client, go to /cvd.log on the client for more detailed information concerning the error.

Required Capability: See Capabilities and Permitted Actions

To deconfigure a CXBF device:

From the Tools menu in the CommCell Console, select Control Panel.
Double-click Volume Explorer and then click Yes at the warning prompt.
Select the host connected to the volume you want to configure.
Right-click the volume and select Deconfigure cxbf device.
Click Ok to deconfigure the cxbf device.

Uninstall All Windows Components using QUninstallAll.exe

Before You Begin

Review the Uninstalling Components topic prior to uninstalling any components.

To uninstall All Windows Components using QUninstallAll.exe:

From your Software Installation Discs, double-click QUninstallAll.exe located in the base directory.
Follow the on-screen prompts to continue with the uninstall.

Uninstall the Outlook Add-In

Before You Begin

Review the Uninstalling Components topic prior to uninstalling any components.

To uninstall the Outlook Add-In:

Log on to the Outlook client computer as local Administrator or as a member of the Administrators group on that computer.
Open the Add/Remove Programs icon in the system’s Control Panel.
For Windows Vista, click Uninstall a Program under Programs in the Control Panel.
Select Bull StoreWay Calypso DataArchiver Outlook Add-In.
Click Remove to uninstall the application.
Click Yes to confirm the uninstall of the application.
This completes the Outlook Add-In software uninstall.

Delete the Agent

Before You Begin

You can perform agent operations as long as the agent is installed and appears enabled in the CommCell Browser. However, if you have no need to run jobs on the agent data of a client computer, you may want to delete the agent that resides on that computer. Once you have uninstalled or DeConfigured the agent, the corresponding icon in the CommCell Browser is grayed out. While this icon exists, you can recover data from the agent to another client. If you delete this icon, all of the agent's data is irretrievably lost.

NOTES

You cannot delete an agent while operations for that agent are running.
NAS clients do not use this procedure; for NAS, see the Uninstall section of Deployment - NetApp NAS NDMP iDataAgent.

Deleting the agent is a two-phase process.

You need to uninstall or DeConfigure the agent software from the client computer. Doing so frees an agent license, thereby allowing you to install it on some other computer whose data you do want to secure.
After you delete the client software, you can either leave the corresponding data intact for appropriate action, or you can remove the data immediately. If you choose to remove the data immediately, you must delete the agent from the CommCell Browser.

Required Capability: See Capabilities and Permitted Actions

To delete an agent:

From the CommCell Browser, right-click the icon of the agent that you want to delete, and then click Delete. (The agent software must first have been uninstalled/DeConfigured or the delete option on the shortcut menu will not appear.)
A warning message prompts you with the following: This operation will permanently delete the data backed up from this level and it cannot be restored. Click Ok to continue with the deletion operation. (Clicking No will abort the operation.)
From the Confirmation Text dialog box, enter the confirmation text string, erase and reuse media. Click Ok. The agent icon and the data that corresponds to the selected agent will be deleted. Consequently, you will not be able to browse or recover this data.

Delete a Client Computer

Before You Begin

Before deleting the client computer for most agents, remove the base client software.
In order to remove the base client software, there must be no agents installed on the client computer.

Required Capability: Capabilities and Permitted Actions

To delete a client computer:

From the CommCell Browser, right-click the icon of the client computer that you want to delete, click All Tasks and then click Delete from the short-cut menu.
If the Delete command is not available, then you have not successfully deleted the base client software (if relevant) from the client computer.
A confirmation message appears. Click Yes to delete the client computer or click No to cancel the deletion.
If you click Yes, the backup data that corresponds to the selected client computer is deleted. Consequently, you will not be able to browse or restore this data. If you click Yes, the client computer icon is removed from the view.

Delete a Pseudo-Client

Before You Begin

For NAS clients, the client must first be deconfigured before you can delete it. For more information, see Deconfiguring Agents.

Required Capability: Capabilities and Permitted Actions

To delete a pseudo-client:

From the CommCell Browser, right-click the icon of the pseudo-client that you want to delete, click All Tasks and then click Delete from the short-cut menu.
For a NAS client, if the Delete command is not shown, you have not deconfigured the client, and the Deconfigure command will be shown instead; refer to Deconfiguring Agents. (There is no base client software for a NAS Client.)
A confirmation message is displayed. Click OK, type the supplied phrase in the Enter Confirmation Text dialog box, and click OK. The pseudo-client icon should be removed from the view.

Delete a Client Computer Group

Required Capability: Capabilities and Permitted Actions

To delete a client computer group:

From the CommCell Browser, right-click the icon of the client computer group that you want to delete, click All Tasks and then click Delete from the short-cut menu.
A confirmation message appears. Click Yes to delete the client computer group or click No to cancel the deletion.
If you click Yes, the client computer group is deleted. However, the clients of the group are still available.