Find and Restore Messages in Outlook

Before You Begin

• Review Finding and Restoring/Recovering Messages. See also: "Restore Data - Exchange Server" in Books Online.
• Exchange data that has been backed up with pass-phrase encryption cannot be restored from Outlook, and can only be restored by performing a Browse and Restore operation from the CommCell Console.
• This procedure is supported for use with the Exchange Mailbox iDataAgent.
• The advanced search fields are only available for backwards compatibility support of searching legacy content indexes created by prior releases of this product.

Required Capability: See "Capabilities and Permitted Actions" in Books Online.

To find and restore messages in Outlook:

1. Log on to your mailbox in Outlook.
2. Select Tools -> Mailbox Archiver -> Find and Recover Messages. An authentication window will display.
3. Depending on your configuration, an authentication window may display. If applicable, enter the user name and password authorized to access the CommCell, then click OK. Single sign-on users will not receive this prompt and can skip to the next step.
4. From the Find and Recover Messages (Search) dialog box select the Exchange Mailbox option, then enter the desired search criteria.
5. Optionally, you can click the Time Range tab to specify a time range in which to search. To set the browse time range, select a Start Time and End Time in the Search Time Range group box. If you want to narrow the search to include only messages received within a specified time range, click the Specify Time Range checkbox then enter the Start Time and End Time in the Receive Time Range group box.
6. Optionally, if you are searching a legacy content index, you can click the Advanced Search tab and enter advanced search criteria.
7. Once all search criteria has been entered, click Find Now.
8. If there is more than one Exchange Server and/or archive set that may be searched, an Exchange Server Selection pop-up dialog will display. Select the appropriate options and click OK to continue.
9. If no messages matched the specified search criteria, a pop-up will indicate that no data was found. Otherwise, the messages that matched the search criteria will appear in the display pane.
10. If you would like to save the search results to a delimited text file, then right-click on the desired messages in the display pane and select Export Results View. Enter the path and file name and click Save.
11. Click on the desired messages in the display pane then click Recover All Selected. The Recovery Options Selection dialog will display.
12. Select the appropriate option on the Recovery Options Selection dialog, then click OK. A pop-up window will display indicating the status of the restore operation.
13. Once the restore has completed, click Close to exit the pop-up window.
14. The messages will be restored to their original folders in your Outlook mailbox.