Agents - Quick Recovery - How To

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View a List of Available QR Volumes

View QR volume creation history

Change Account for Accessing Databases

Change Account for Accessing Application Servers/Filers

Change Account for Discovering Network Drives

Change Account for Executing Pre/Post Commands (Data Recovery)

Change Account for Restoring to Mapped/Shared Network Drives and Restricted Directories

Add an Oracle Instance for Quick Recovery

Edit an Oracle Instance for Quick Recovery

Delete an Oracle Instance for Quick Recovery

Deconfigure a Client, MediaAgent, Agent, or Enabler

Delete the Agent

View the Software Version

View a List of Available QR Volumes

Required Capability: See Capabilities and Permitted Actions

To view a list of all available QR Volumes associated with a given client

1. From the CommCell Browser, right-click the client's Quick Recovery Agent icon, click All Tasks, and then click the Browse option from that level.

2. The QR Volume Browse window displays vital information about each volume, including its capacity, status, current mountpoint (if any), and the primary volume from which it was derived.

   The controls on the QR Volume Browse window may be used to modify properties for a QR Volume, or delete the volume.

NOTES

• Select Hide Source Snapshot in the Browse QR Volumes dialog, if you want to hide from view the source snapshots created by ONTAP SnapVault or QSnap.

• The following options are available when you right-click a volume:

  Make Snapshot Active - Mounts the selected EMC Snapview snapshot. (For step-by-step instructions, see Activate a Snapshot.)

  Make Snapshot Inactive - Dismounts the selected activated EMC Snapview snapshot. (For step-by-step instructions, see Deactivate a Snapshot.)

  Import VSS Shadow - Enabled only for VSS hardware snapshots, allows you to import the VSS snapshot to another computer. (For step-by-step instructions, see Import (Mount) the VSS Transportable Shadow from QR Browse.)

  Copyback - Copies the selected QR Volume(s) or snapshots to another destination volume. (For step-by-step instructions, see Copy Back a QR Volume.)

  Recover - Recovers the selected QR Volume. (For step-by-step instructions, see Recover a QR Volume.)

  Delete - Deletes the selected QR volume. (for more information, see Deleting a Snapshot.)

  Details - Click to view/edit the volume properties.

View QR Volume Creation Job History for the Quick Recovery Agent

To view the job history of QR Volume Creation operations:

1. From the CommCell Browser, right-click an agent whose QR Volume Creation history you want to view, click View, then select View Job History -> QR Volume Creation.
2. From the QR Volume Creation Job History Filter, select the desired options and then click OK.
3. The system displays the options you selected in the QR Volume Creation Job History window.
4. Click OK.

Change Account for Accessing Databases/Applications

Required Capability: See Capabilities and Permitted Actions

To change a user account for accessing DB2 databases:

1. From the CommCell Browser, expand the tree if necessary to view the desired level icon.
   • From the agent level, right-click the agent icon, click All Tasks from the short-cut menu, click New Instance, and go to the next step.
   • From the instance level, right-click the instance icon, click Properties from the short-cut menu, and go to Step 3.
   • From the backup set level, right-click the backup set icon, click Properties from the short-cut menu, and go to Step 4.
2. Use the Creating New Instance dialog box to create and configure the instance. Thereafter, from the General tab, click the Change button associated with the User Account information. Then go to Step 5.
3. From the General tab of the Instance Properties dialog box, click the Change button associated with the User Account information. Then go to Step 5.
4. From the General tab of the Backup Set Properties dialog box, ensure that the Connect as a Different User option is selected. Then click the Change button associated with the User Account information.
5. Enter the required information in the Set DB2 User Account dialog box.
6. Click OK to save the settings.

To change a user account for accessing Oracle or SAP for Oracle applications on Windows not associated with QR Agent:

1. From the CommCell Browser, expand the tree if necessary to view the desired level icon.
   • From the agent level, right-click the agent icon, click All Tasks from the short-cut menu, and click New Instance (Oracle SID).
   • From the instance level, right-click the instance icon and click Properties from the short-cut menu.
2. From the General tab, click the Change button associated with the User Account information.
3. Enter the required information in the Impersonate NT User dialog box.
4. Click OK to save the settings.

To change a user account for accessing Oracle applications for QR Agent:

1. From the CommCell Browser, expand the tree if necessary to view the QR agent icon. Then right-click the icon and click Properties.
2. From the Authentication tab, click the Oracle sub-tab.
3. From the Oracle sub-tab, either click Add Instance or select an Oracle instance to edit and then click Edit Instance.
4. From the Add Oracle Instance to QR Agent dialog box, click Change.
5. Enter the required information in the Impersonate NT User dialog box.
6. Click OK to save the settings.

To change a user account for accessing Informix, Oracle, or SAP for Oracle applications on Unix:

1. From the CommCell Browser, expand the tree if necessary to view the desired level icon. From the agent level, right-click the agent icon, click All Tasks from the short-cut menu, click New Instance, and go to the next step. From the instance level, right-click the instance icon, click Properties from the short-cut menu, and go to Step 3.
2. Use the New Instance dialog box to create and configure the instance.
3. From the General tab of the Instance Properties dialog box, do one of the following, as appropriate.
   • For Informix, type the name of the user account in the INFORMIX USER field.
   • For Oracle or SAP for Oracle, type the name of the user account in the ORACLE USER field.
4. Click OK to save the settings.

Change Account for Accessing Application Servers/Filers

Required Capability: See Capabilities and Permitted Actions

To change most Agent user account for accessing an application server or filer:

1. From the CommCell Browser, expand the tree if necessary to view the affected agent icon. Then right-click the agent icon and click Properties.
2. From the General tab, click the Change Account button associated with the User Account information.
3. For Active Directory, if you want to use NTLM Bind, Enter Administrator as the user and then enter the administrator's password in the Change User Account dialog box.
4. For NetWare/NDS, File Archiver for NetWare, or Active Directory, enter the requested information in the Change User Account dialog box.
5. For the affected Exchange-based agent or QR Agent, enter the requested information in the Exchanged-based Change User Account dialog box.
6. For SharePoint, enter the requested information in the SharePoint-based Change User Account dialog box.
7. Click OK to save the settings.

To change a Quick Recovery Agent user account for accessing an application server or filer:

1. From the CommCell Browser, expand the tree if necessary to view the affected agent icon. Then right-click the agent icon and click Properties.
2. Click the Authentication tab.
3. From the default Exchange/SQL sub-tab, click the appropriate application and then click Edit.

   When configuring the Exchange server(s) for the Quick Recovery Agent on a cluster, be sure to enter the Exchange server name into the Exchange Server Name field of the Change User Account dialog box. If you do not enter the server name, the agent may not be able to detect the Exchange Server.

4. Enter the required information in the Change User Account dialog box.
5. Click OK.

To change a ContinuousDataReplicator user account (Windows only) for accessing an application server:

1. From the CommCell Browser, expand the tree if necessary to view the affected agent icon. Then right-click the agent icon and click Properties.
2. Click the Authentication tab.
3. Click the appropriate application in the list and then click Edit.
4. Enter the required information in the Change User Account dialog box.
5. Click OK.

Change Account for Discovering Network Drives

Required Capability: See Capabilities and Permitted Actions

To change a user account for discovering network drives:

1. From the CommCell Browser, expand the tree if necessary to view the Quick Recovery Agent (Windows) icon. Then right-click the icon and click Properties.
2. From the Authentication tab, click the NAS sub-tab.
3. From the NAS sub-tab, click Change.
4. Enter the required information in the Enter User Account Details dialog box.
5. Click OK.

Change Account for Executing Pre/Post Commands (Data Recovery)

Required Capability: See Capabilities and Permitted Actions

To change a user account for executing pre/post commands for Data Recovery jobs:

1. From the CommCell Browser, expand the tree to view the appropriate level icon for the affected agent. Then right-click the icon and click All Tasks from the short-cut menu.
2. Click the appropriate Browse or Restore option. Then populate, select, and click as appropriate to access the Restore Options dialog box.
3. From the Restore Options dialog box, click Advanced.
4. From the Advanced Restore Options, click the Pre/Post tab.
5. From the Pre/Post tab, select one of the account options in the Pre/Post Impersonation area. If you select Impersonate User, type the appropriate user name and password.
6. Click OK to save the settings.

Change Account for Restoring to Mapped/Shared Network Drives and Restricted Directories

Required Capability: See Capabilities and Permitted Actions

To change a user account for restoring to mapped/shared network drives and restricted directories:

1. From the CommCell Browser, expand the tree to view the desired level icon for the affected agent. Then right-click the icon and click All Tasks from the short-cut menu.
2. Click the appropriate Browse or Restore option. Then populate, select, and click as appropriate to access the Restore Options (for All Selected Items) dialog box.
3. From the Restore Options (for All Selected Items) dialog box, click Advanced.
4. From the Advanced Restore Options dialog box, select Impersonate (Windows, NetWare) User. Then type the appropriate user name and password.
5. Click OK to save the settings.

Add an Oracle Instance for Quick Recovery

Required Capability: See Capabilities and Permitted Actions

To add an Oracle instance:

1. From the CommCell Browser, right-click the icon for the appropriate agent and then click Properties.
2. From the Authentication tab of the agent Properties dialog box, click the Oracle sub-tab.
3. Click Add Instance.
4. Populate the Add Oracle Instance to QR Agent dialog box as desired and then click OK.
5. Repeat the previous two steps for each instance to be added.
6. Click OK.

Edit an Oracle Instance for Quick Recovery

Required Capability: See Capabilities and Permitted Actions

To edit an Oracle instance:

1. From the CommCell Browser, right-click the icon for the appropriate agent and then click Properties.
2. From the Authentication tab of the agent Properties dialog box, click the Oracle sub-tab.
3. Select the Oracle instance whose information you would like to edit.
4. Click Edit Instance.
5. Modify the information in the Edit Oracle Instance for QR Agent dialog box as desired and then click OK.
6. Repeat the previous three steps for each instance to be edited.
7. Click OK.

Delete an Oracle Instance for Quick Recovery

Required Capability: See Capabilities and Permitted Actions

To delete an Oracle instance:

1. From the CommCell Browser, right-click the icon for the appropriate agent and then click Properties.
2. From the Authentication tab of the agent Properties dialog box, click the Oracle sub-tab.
3. Select the Oracle instance that you want to delete
4. Click Delete Instance.
5. Repeat the previous two steps for each instance to be deleted.
6. Click OK.

Deconfigure a Client, MediaAgent, Agent, or Enabler

Required Capabilities: Capabilities and Permitted Actions

Before you Begin:

• For MediaAgent Deconfiguration, ensure that all the storage policies or copies associated with the configured libraries (or drive pools) in the MediaAgent are deleted or re-associated to another MediaAgent.

To deconfigure a client, MediaAgent, agent, or enabler:

1. In the CommCell Browser, right-click the name of the client, MediaAgent, agent, or enabler you want to deconfigure, click All Tasks (if displayed), and select Deconfigure.
2. A popup warning message appears.

   Click OK to continue.

3. Another popup message then appears.

   Click Yes to continue with the deconfiguration or No to abort.

4. If the deconfigure is unsuccessful, a number of popup messages appears. In some cases, the message requests that you take some corrective action. For example, the message might advise you to ensure that there are no jobs running on the agent. In such a case, click OK and take the appropriate action. Then repeat the deconfigure process.

If the deconfigure is successful, the tree element is dimmed and available for deletion.

Delete the Agent

Before You Begin

You can perform agent operations as long as the agent is installed and appears enabled in the CommCell Browser. However, if you have no need to run jobs on the agent data of a client computer, you may want to delete the agent that resides on that computer. Once you have uninstalled or DeConfigured the agent, the corresponding icon in the CommCell Browser is grayed out. While this icon exists, you can recover data from the agent to another client. If you delete this icon, all of the agent's data is irretrievably lost.

NOTES

• You cannot delete an agent while operations for that agent are running.
• NAS clients do not use this procedure; for NAS, see the Uninstall section of Deployment - NetApp NAS NDMP iDataAgent.

Deleting the agent is a two-phase process.

• You need to uninstall or DeConfigure the agent software from the client computer. Doing so frees an agent license, thereby allowing you to install it on some other computer whose data you do want to secure.
• After you delete the client software, you can either leave the corresponding data intact for appropriate action, or you can remove the data immediately. If you choose to remove the data immediately, you must delete the agent from the CommCell Browser.

Required Capability: See Capabilities and Permitted Actions

To delete an agent:

1. From the CommCell Browser, right-click the icon of the agent that you want to delete, and then click Delete. (The agent software must first have been uninstalled/DeConfigured or the delete option on the shortcut menu will not appear.)
2. A warning message prompts you with the following: This operation will permanently delete the data backed up from this level and it cannot be restored. Click Ok to continue with the deletion operation. (Clicking No will abort the operation.)
3. From the Confirmation Text dialog box, enter the confirmation text string, erase and reuse media. Click Ok. The agent icon and the data that corresponds to the selected agent will be deleted. Consequently, you will not be able to browse or recover this data.

View the Software Version

To view the Software Version:

1. From the CommCell Browser, click the CommServe, Client, Agent, MediaAgent, or Enabler for which you wish to view the version, and then click Properties.
2. Click the Version tab.

   The component version and post release service pack, additional updates and missing updates are displayed.