Interactive Upgrade - CommServe

Non Cluster

Overview

The procedure on this page describes the steps involved in upgrading the CommServe in a non-clustered environment. This procedure provides steps for upgrading the CommServe.

Verify and ensure that you have permanent license before upgrading the CommServe. You may encounter irrecoverable failure, if you upgrade using an evaluation license.

The following table provides a list of supported upgrade paths for the current software version. If the version currently installed on your computer is not listed here, contact your software provider for more information.

Installed Version	Upgrade to Version 9.0.0	Information

7.0.0	Supported	Perform a direct upgrade to Version 9.0.0.

8.0.0	Not Supported	Perform a direct upgrade to Version 10.0.0. Click here for more details.

Upgrade Requirements

Review the following before upgrading the software:

Verify that the latest Service Pack of previous release is installed on the CommServe computer before upgrading the CommServe.
Verify that there are no VaultTracker pending actions. If there are any, manually Abort these actions from the CommCell Console.
Make sure that you have the latest Software Installation Disc before you start to upgrade the software. If you are not sure, contact your software provider.
The CommServe upgrade must be physically performed on the CommServe computer and cannot be upgraded from a remote computer.

It is strongly recommended that you perform a Disaster Recovery Backup from the CommCell Console before upgrading the CommServe.

If the CommServe upgrade fails during the following upgrade process, use the Database Upgrade tool to perform the upgrade. See CommServe - Database Upgrade for more information.

Upgrade Procedure

1.	Verify that the computer in which you wish to upgrade the software satisfies the minimum requirements specified in System Requirements - CommServe.
2.	Choose the language you want to use during installation. Click the down arrow and select the desired language from the drop-down list, and click Next to continue.
3.	Select the option to install software on this computer. NOTES The options that appear on this screen depend on the computer in which the software is being installed.
4.	Read the Welcome screen. Click Next to continue, if no other applications are running.
5.	Read the virus scanning software warning. Click OK to continue, if virus scanning software is disabled.
6.	Read the license agreement, then select I accept the terms in the license agreement. Click Next to continue.
7.	Click Next to continue with the upgrade. NOTES The older version number depends on the version in the computer and may look different from the example shown.
8.	Click Yes to continue. NOTES The upgrade process deletes and replaces this folder with newer files. To preserve this, move them to another location before clicking Yes. Note that the upgrade process does not save any files such as command line scripts or folders from the <software installation path> folder. Clicking No will exit the upgrade program.
9.	Select the option to specify from which the database upgrade scripts should be copied for use during the upgrade process or use the default location. The upgrade program copies the necessary database scripts to the install location before running them. NOTES Select Download latest scripts from the software provider website, if you want to download and install the software using the latest software package. Make sure you have internet connectivity when you are using this option. Select Use the scripts contained on the installation media to continue the upgrade from the current location. Select Use scripts from an alternate location, if you have the software package in an alternate location. Type the location of the software package directory, or click Browse to choose the location. Click Next to continue.
10.	Click Yes to backup the CommServe database. NOTES Clicking No will abort the upgrade. The size of the CommServe Disaster Recovery depends on the size of the CommServe Database Engine in your environment and may may look different from the example shown.
11.	Click Yes to install the Java Runtime Environment (JRE) or click No if you would like to use the JRE Version already available in your computer. NOTES This prompt will be displayed only if the computer is running a JRE version prior to the one supplied in this installation program or no JRE version is available at all. See System Requirements - CommServe for more information on JRE versions.
12.	Click OK to install Microsoft .NET Framework. NOTES This option will only appear if Microsoft .NET Framework has not been installed on this computer.
13.	Specify the SQL Server System Administrator password. NOTES This is the password for the administrator's account created by SQL during the installation. Click Next to continue.
14.	The System Reboot message may be displayed. If so, select one of the following: Reboot Now If this option is displayed without the Skip Reboot option, the install program has found files required by the software that are in use and need to be replaced. If Reboot Now is displayed without the Skip Reboot option, reboot the computer at this point. The install program will automatically continue after the reboot. Exit Setup If you want to exit the install program, click Exit Setup.
15.	Click Yes to set up a dedicated instance of Microsoft SQL Server for the CommServe Server. NOTES This prompt will only be displayed if SQL Server database instance is not installed on this computer. Clicking No will exit the install program.
16.	Select Setup Software Cache option to download the software updates automatically. Select Schedule FTP Download of Automatic Updates option to schedule automatic FTP downloading of software updates. Click Next to continue.
17.	Verify the summary and Click Next to continue. NOTES The Summary on your screen will reflect the components installed on the computer, and may look different from the example shown. The upgrade program now starts the upgrade process. This step may take several minutes to complete.
18.	Click Finish to complete the upgrade. NOTES The Completion Report will reflect the components upgraded on the computer, and may look different from the example shown. The upgrade is now complete.

Post-Upgrade Considerations

CommServe Specific

Review Upgrade Considerations after upgrading the software.

If the CommServe Software Cache for the Automatic Update feature is located within the CommServe install folder, the cache will be lost after the upgrade. Make sure to repopulate the CommServe Software Cache after the upgrade.
If the bCHECK_AUTOUPDATES registry key was defined in the previous release, its settings (enabled or disabled) will carry over to the current release. If enabled, the CommServe CVD will contact the configured Automatic Updates FTP site at six-hour intervals (360 minutes) to check if the CommServe Software Cache is up-to-date. If there are missing updates, they will be downloaded as per the Automatic Update Configuration.

Upon upgrade, if you had configured a UNIX share for the CommServe Software Cache in the previous release, the software will automatically point all clients associated with the configured share to the CommServe Software Cache as the source for updates. A UNIX share can no longer be configured for the CommServe Software Cache. Instead, UNIX Clients can be designated as software caches as part of Automatic Updates Multicache Configuration. Once designated as an software cache, a UNIX client can be configured to push out the latest software packages it receives from the CommServe Software Cache to the clients within the CommCell that are selected to receive their updates from this UNIX software cache. For more information, see Setup Remote Cache.
Upon upgrade, if you had enabled the Get Updates From Share option in the previous release, the software will automatically point all clients associated with the configured share to the CommServe Software Cache as the source for updates.

Interactive Upgrade - CommServe

Table of Contents

Overview

Supported Upgrade Paths

Installed Version

Upgrade to Version 9.0.0

Information

Upgrade Requirements

Upgrade Procedure

Post-Upgrade Considerations

CommServe Specific