Remote access to the CommNet Server may not be available for computers running
outside of a firewall. To enable web access to the CommNet Server in this
scenario, you
must enable the firewall port specified in Microsoft Internet
Information Service (IIS) Web Server on the CommNet Server. (By default,
this port is 80.)
To run
the CommNet Browser as a remote web-based application:
Open a Java-enabled Web browser from any computer with which the CommNet
Server is accessible.
If you are running the CommNet Browser as a remote web-based application
for the first time, type the URL of the CommNet Server into the browser. By default, the URL is:
http://<CommNet_Server_name>/<web_alias>
If you are using the IIS of an alternate computer, the default URL is:
http://<name
of computer with IIS installed>/<web_alias>.
The first time you attempt to access the CommNet Server remotely, the system will check to see whether the
Java Web Start plug-in is installed. If it is not, you will be given the option to
download and install it.
When prompted by the Java plug-in installation window, select the
desired
location and follow the instructions to download and install it.
If prompted to use the Java plug-in as your default JRE version, click
Yes.
Click Yes if you wish to create Desktop and Start menu shortcuts
for the CommNet Browser.
These shortcuts will allow you to subsequently access the CommNet Browser by
either clicking the Desktop icon or navigating to the software's folder in
the Start | Programs menu. If you do not wish to create these shortcuts, click
No. Note that this option will only appear the first time you remotely access
the CommNet Browser from that computer.
In the Login dialog box, type the username, password, and
CommNet Server name.
In a few moments, the CommNet Browser will be displayed.
If you chose to create Desktop and Start menu icons for the CommNet
Browser in Step 3, then you can subsequently access the
CommNet Browser by double-clicking the CommNet Browser icon and entering the
credentials described in Step 4.
Run the CommNet Browser as a
Remote Web-Based Application - Linux
Before you Begin
To access
the CommNet Browser from a remote Linux computer, you need the following:
To
run the CommNet Browser from a remote Linux computer:
Create a symlink in the Java plug-in directory of the supported web
browser you plan to use.
From any computer on the network, open the Java-enabled web browser.
Type the URL of the CommNet Server in the browser.
By default, the URL is:
http://<CommNet_Server_name>/<web_alias>
The first time you attempt to access the CommServe remotely, the software will check to see whether the
Java plug-in is installed. If it is not, you
will be given the option to download and install it.
When prompted by the Java plug-in installation window, select the desired
location and then follow instructions to download and install it.
If prompted to use the Java plug-in as your default JRE version, click Yes.
n the Login dialog box, type the username, password, and
CommNet Server name.
In a few moments, the CommNet Browser will be displayed.
Run the CommNet Browser as a Stand-Alone Application - Windows
Before you Begin
Ensure the CommNet services are running on the CommNet Server computer.
Ensure that the version of the CommNet Browser you are using is the same
version as the CommNet Server.
Ensure that you have a valid user account.
To run
the CommNet Browser as a stand-alone application:
Launch the CommNet Browser from the Start | Programs menu, or by
clicking the CommNet Browser icon on your desktop.
Enter the User Name, Password,and and the name of
the CommNet Server you wish to connect to.
Click OK to continue.
If you have not activated the license yet, you will receive a reminder
prompt to do so.
Click OK to continue.
In a few moments, the CommNet Browser will open.
Run the CommNet Browser as a Stand-Alone
Application - Macintosh
Before you Begin
Ensure the CommNet services are running on the CommNet Server computer.
Ensure that the version of the CommNet Browser you are using is the same
version as the CommNet Server.
Ensure that you have a valid user account.
To run
the CommNet Browser as a stand-alone application on a Macintosh computer:
Log on as a root user to the Macintosh computer that has the CommCell Console
(stand-alone version) installed.
From a Terminal window, enter the commnet command and press
Return. The Login window
is displayed.
From the Login window,
type a valid user name and password for the CommCell in the
User Name and
Password fields. Then type the name of the CommCell in the
CommNet Server field. If you had previously
logged on to the CommNet Browser and are logging back in, select the
CommNet Server name from the appropriate list.
From the Settings menu, click Browser Options. The
Browser Optionsdialog box is displayed.
Select the Customize Dashboard tab.
Arrange the available reports to display in the dashboard by dragging
each report into the appropriate space or right-click on a report space to
Add and/or Change a report from the popup menu. Available reports include:
Last 7 Days Data Growth - Combined
Last 7 Days Data Growth - Incremental
Last 7 Days Data Growth - Full
Last 7 Days DP Activity - Data Size
Last 7 Days DP Activity - Job Detail
Last 7 Days DP Coverage
Last 7 Days Job Success
Right-click on a space to remove a report from the dashboard.
If desired, select options to include chart options or a chart table.
From the CommNet tree, right-click the CommNet Server node, and then click Properties.
From the CommNet Properties
dialog box, enter the number in the Number of simultaneous GUI connections
allowed box.
Click OK. The information is saved, and will take effect upon the
next login to the CommNet Server.
Use this parameter to increase or decrease the number of open CommNet Browsers,
depending on the hardware available in the computer in which the CommNet Server
is installed.
The CommNet Browser session is disconnected after being idle for a specified
period (the system default is 2 hours). The following procedure can be used to
modify the timeout interval.
On the Setup menu, click Browser Options.
From the Browser Options dialog box, verify that the Timeout
Enabled box
is selected.
You can edit the URL to use another IIS server which points to the
CommServe computer. Once saved, the CommNet Browser will
subsequently use the URL to
launch the appropriate Console, when you choose the Remote
Administration option from the appropriate Cell.
If the correct version of the CommCell Console is installed locally on
the computer in which the CommNet Browser is launched, then the CommCell
Console will be launched as an application instead of as a remote web-based
application. This option is supported on Macintosh.
To define the Mail Server that is used to send alerts and scheduled tasks:
From the CommNet tree, right-click the CommNet Server node, and then click Properties.
From the CommNet Properties
dialog box, enter the new mail server in the Mail Server box.
Click OK.
If the Mail Server is not configured properly, alerts and
scheduled tasks will not be sent to their intended recipients. If these
are not sent properly, this information will be collected in the CommNet Server
database
and will not be sent until the Mail Server is configured properly. After
this information has been accumulated for 24 hours, the CommNet Server will start
pruning this information.
To define the Sender's Address of all mail messages sent from the CommNet Server:
From the CommNet tree, right-click the CommNet Server node, and then click Properties.
From the CommNet Properties
dialog box, enter the new sender's address in the Sender's Address box.
Click OK.
If the Sender's Address is not configured properly, alerts and scheduled tasks will not be sent to their intended recipients. If these are not sent properly, this information will be collected in the CommNet
Server database and will not be sent until the Sender's Address is configured properly. After this information has been accumulated for 24 hours, the CommNet Server will
start pruning this information.
To define the port at which the alert subsystem connects to the SMTP
server:
From the CommNet tree, right-click the CommNet Server node, and then click Properties.
From the CommNet Properties
dialog box, select an SMTP port from the
SMTP Port box.
Click OK.
If the SMTP Port is not configured properly, alerts and
scheduled tasks will not be sent to their intended recipients. If these
are not sent properly, this information will be collected in the CommNet Server
database
and will not be sent until the SMTP Port is configured properly. After
this information has been accumulated for 24 hours, the CommNet Server will start
pruning this information.
To view
the troubleshooting article(s) available from the customer support website:
Generate the appropriate report as described in
CommNet
Reports.
Once the report has been generated, navigate to and double-click the failed
job. The
Job Detailsdialog box will appear.
If an error code is available for that particular job, it will be displayed
in the Failure Reason field in the General tab of the
Job
Detailsdialog box.
Click the error code hyperlink. This will launch the customer support website and display the related
troubleshooting article(s).
The Error Code field will only contain a code if a job has not completed
successfully.
Add or Edit Comments using the
Comment Editor Window
Ensure that the CommNet domain has been recently synchronized to include
any newly created or revised comments from the selected entity. If you do
not wish to wait until the next scheduled cell synchronization, you can
manually synchronize the cells. See
Synchronize Cells
for step-by-step instructions.
To
add or edit comments using the Comment Editor window:
From the CommCells node in the CommNet tree, select the CommCell
for which you wish to add or edit a comment.
From the CommCell Tasks pane of the selected entity, select
Comment Editor.
From the Select Entity section, select the entity for which you
wish to add or edit a comment from the expandable tree of available
entities.
The Old Comment field in the Description section
will display the current comment for the selected entity.
Type the new or revised comment in the New Comment field and
click Save Comment.
The new or revised comment will be immediately sent to the selected entity.
Ensure that the CommNet domain has been recently synchronized to include
any newly created or revised comments from the selected entity. If you do
not wish to wait until the next scheduled cell synchronization, you can
manually synchronize the cells. See
Synchronize Cells
for step-by-step instructions.
To
add or edit comments for a specific entity:
From the CommCells node in the CommNet tree, right-click the
CommCell, client computer, or storage resource for which you wish to add or
edit a comment.
Select Add Comment from the right-click menu to launch the Add
Comment dialog box.
The current comment for the selected entity is
displayed in the Old Comment field of the Add Comment dialog box.
Type the new or revised comment in the New Comment field of the
Add Comment dialog box and select Save Comment.
The new or revised comment will be immediately sent to the selected entity.
Ensure that the CommNet domain has been recently synchronized to include
any newly created or revised comments from the selected entity. If you do
not wish to wait until the next scheduled cell synchronization, you can
manually synchronize the cells. See
Synchronize Cells
for step-by-step instructions.
To
add or edit comments in summaries using the Comment field of the desired
summary:
From the CommCells node in CommNet Tree, select the desired entity
and select Summary from the entity's Task pane.
To run
the CommNet Browser as a remote web-based application: