Overview | Getting Started | FAQ | Troubleshooting | Online Help |
The Capacity and Chargeback Report - Subclients Table Loads Slowly
No E-mail Received after CommCell Registration or Upgrade Check
File Archiver Prediction Report Displays Script Warning Message in Internet Explorer
To avoid performance problems for large amounts of data, data is cached on the Reporting Server for 15 minutes for some reports. If you try to refresh the report page during this 15-minute period, then data in the report does not refresh.
To clear the Reporting Server cache and refresh the data, go to the following Web address: http://<WebConsoleName>/webconsole/customreports/clearH2Cache.do
Where <WebConsoleName> is the name of the machine where your Web Console is installed.
The Subclients table in the Capacity and Chargeback report might load slowly in Microsoft Internet Explorer. The slow loading is caused by large amounts of data held in the memory. We recommend that you use Google Chrome or Mozilla Firefox to view reports with tables that contain more than 50,000 rows.
Sometimes the registration or upgrade check request might fail with error 12007, 12029, or 12045. These errors appear in the CommServSurveyUtility.log file.
If you do not receive an e-mail confirmation after registering the CommCell computer or requesting an upgrade check, the operation might have failed because there is no connection to the Internet.
If all Web traffic in your network uses an Internet gateway computer to access the Internet, then you must also configure the Internet gateway settings and install an SSL certificate for the local system account that is used for Calypso services. Otherwise, the registration or upgrade check process might fail. You must configure the local system account on the CommServe computer or any other Internet gateway computer.
If you connect to the Internet directly from the CommCell computer, then perform this task on the CommCell computer. If you use an Internet gateway computer, perform this task on the Internet gateway computer.
C:\>psexec -i 0 -s "C:\Program Files\Internet Explorer\iexplore.exe"
An Internet Explorer window for the local computer opens.
For Microsoft Internet Explorer version 9 and later:
If the address that you specified for the new gateway is not remembered, then check the following.
When viewing the File Archiver Prediction Report in Internet Explorer version 8.0 or earlier, a message appears that asks if you want to continue running a script that is causing Internet Explorer to run slowly.
Sometimes the script that displays the File Archiver Prediction Report takes some time to run. You can either use Microsoft Fix It to fix the problem automatically or manually modify a registry key to increase the amount of time that passes before the script warning message appears.
For more information and instructions for both the automatic and manual methods, see the Microsoft Knowledge Base article, KB 175500, on the Microsoft Support Web site at http://support.microsoft.com/kb/175500.