Metrics Reporting - Diagnostics and Usage

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Table of Contents

Report Data Does Not Refresh

The Capacity and Chargeback Report - Subclients Table Loads Slowly

No E-mail Received after CommCell Registration or Upgrade Check

File Archiver Prediction Report Displays Script Warning Message in Internet Explorer

Problem

Solution

Report Data Does Not Refresh

To avoid performance problems for large amounts of data, data is cached on the Reporting Server for 15 minutes for some reports. If you try to refresh the report page during this 15-minute period, then data in the report does not refresh.

To clear the Reporting Server cache and refresh the data, go to the following Web address: http://<WebConsoleName>/webconsole/customreports/clearH2Cache.do

Where <WebConsoleName> is the name of the machine where your Web Console is installed.

The Capacity and Chargeback Report - Subclients Table Loads Slowly

The Subclients table in the Capacity and Chargeback report might load slowly in Microsoft Internet Explorer. The slow loading is caused by large amounts of data held in the memory.  We recommend that you use Google Chrome or Mozilla Firefox to view reports with tables that contain more than 50,000 rows.

No E-mail Received after CommCell Registration or Upgrade Check

Sometimes the registration or upgrade check request might fail with error 12007, 12029, or 12045. These errors appear in the CommServSurveyUtility.log file.

If you do not receive an e-mail confirmation after registering the CommCell computer or requesting an upgrade check, the operation might have failed because there is no connection to the Internet.

If all Web traffic in your network uses an Internet gateway computer to access the Internet, then you must also configure the Internet gateway settings and install an SSL certificate for the local system account that is used for Calypso services. Otherwise, the registration or upgrade check process might fail. You must configure the local system account on the CommServe computer or any other Internet gateway computer.

If you connect to the Internet directly from the CommCell computer, then perform this task on the CommCell computer. If you use an Internet gateway computer, perform this task on the Internet gateway computer.

  1. Download a copy of PsExec from the following site: http://technet.microsoft.com/en-us/sysinternals/bb897553
  2. Run PsExec with the following parameters:

    C:\>psexec -i 0 -s "C:\Program Files\Internet Explorer\iexplore.exe"

    An Internet Explorer window for the local computer opens.

  3. In the Internet Explorer window, add the gateway settings for the local computer.

    For Microsoft Internet Explorer version 9 and later:

    1. In Internet Explorer, click Tools | Internet Options.
    2. The Internet Options dialog box appears.
    3. Select the Connections tab, and then click LAN settings.
    4. The Local Area Network Settings dialog box appears.
    5. Under Proxy server, select Use a proxy server for your LAN.
    6. In the Address box, type the address of the gateway computer.
    7. In the Port box, type the port number.
    8. If your network requires separate gateway addresses and port numbers for different services, such as HTTP, HTTPS, or FTP, click the Advanced button, in the Proxy Settings dialog box, type the different gateway addresses and port numbers to use for each service type, and then click OK.
    9. Click OK, and then click OK again.

    If the address that you specified for the new gateway is not remembered, then check the following.

  4. Go to https://edc.commvault.com/downloads/SQLScripts/.
  5. If a message appears that asks you to save the server SSL certificate , save the server SSL certificate on the computer.
  6. In the CommCell Console, go to Control Panel | Diagnostics and Usage | Registration Information.
  7. On the Registration Information tab, change some of the information. When you change the information, the registration request is sent again. If you do not change any information, then a new request is not sent.
  8. Click the General tab, and then click Upload Now.
  9. Click OK.

File Archiver Prediction Report Displays Script Warning Message in Internet Explorer

Problem

When viewing the File Archiver Prediction Report in Internet Explorer version 8.0 or earlier, a message appears that asks if you want to continue running a script that is causing Internet Explorer to run slowly.

Solution

Sometimes the script that displays the File Archiver Prediction Report takes some time to run. You can either use Microsoft Fix It to fix the problem automatically or manually modify a registry key to increase the amount of time that passes before the script warning message appears.

For more information and instructions for both the automatic and manual methods, see the Microsoft Knowledge Base article, KB 175500, on the Microsoft Support Web site at http://support.microsoft.com/kb/175500.