Data Aging - Troubleshooting

Troubleshooting

Data Aging Operations Not Aging Data

Cause

When a storage policy changes its subclient association without converting the next backup operation to a full backup, data aging operations will not age the data after the last full backup until a new full backup operation is run on the subclient for which the storage policy changed and it has met its retention criteria.

Solution

Run a full backup operation on the subclient for which the storage policy changed. Once the retention criteria is met, the data will be aged.

Data Retention Forecast and Compliance Report Error Codes

The following table contains the error codes that may be displayed in the Reason for Not Aging field found in the Data Retention Forecast and Compliance Report. This field is populated with one of these codes when data is not aged. Code descriptions are provided to assist users with troubleshooting.

Reason for Not Aging Error Code	Description
JOBRUNNING	Job is running.
PRUNABLE	Job is prunable.
Managed Disk Space	Managed Disk Space option is enabled. Data has met retention and will be available until the disk space is required for new backup operations.
INFINITE	Storage Policy Copy is configured for infinite retention.
BASIC_CYCLES	Job did not meet its retention cycle requirements. More full backup operations are required to meet retention rules.
BASIC_DAYS	Job did not meet its retention days requirements.
REQ_BY_JOB	Data not prunable by BASIC_DAYS requires this job in order to be restorable.
NOT_COPIED	Job must be copied prior to aging.
NOT_MOVEDTOMEDIA	Snap job was not copied to primary copy.
RETAINED_JOB	Manual Retention is set for this job and has not yet expired.
POLICY_PENDING	Job is still pending for the Automated Content Classification policy and may be retained until the policy job is completed.
EXT_ALLFULL	Job has been selected for extended retention, which has not yet expired. It has been set to retain all full jobs.
EXT_FIRSTOFWEEK	Job has been selected for extended retention, which has not yet expired. It has been set to retain the first full of each week.
EXT_FIRSTOFMONTH	Job has been selected for extended retention, which has not yet expired. It has been set to retain the first full of each month.
EXT_FIRSTOFQUARTER	Job has been selected for extended retention, which has not yet expired. It has been set to retain the first full of each quarter.
EXT_FIRSTOFHALFYEAR	Job has been selected for extended retention, which has not yet expired. It has been set to retain the first full of each half year.
EXT_FIRSTOFYEAR	Job has been selected for extended retention, which has not yet expired. It has been set to retain the first full of each year.
EXT_LASTOFWEEK	Job has been selected for extended retention, which has not yet expired. It has been set to retain the last full of each week.
EXT_LASTOFMONTH	Job has been selected for extended retention, which has not yet expired. It has been set to retain the last full of each month.
EXT_LASTOFQUARTER	Job has been selected for extended retention, which has not yet expired. It has been set to retain the last full of each quarter.
EXT_LASTOFHALFYEAR	Job has been selected for extended retention, which has not yet expired. It has been set to retain the last full of each half year.
EXT_LASTOFYEAR	Job has been selected for extended retention, which has not yet expired. It has been set to retain the last full of each year.
DIFF_POLICY	Job is not prunable as the storage policy was changed and the days retention*, which is applicable in this case, has not yet expired.
REQ_BY_DATA	Job is required by a not yet prunable full backup.
LOG_RULE	Log backup is newer than a data backup for the same instance, which has not yet met basic retention.
DEL_SUBCLIENT	Job is not prunable as the subclient was changed and the days retention*, which is applicable in this case, has not yet expired.
SPCHANGE_KEEPLASTFULL	Change in Storage Policy subclient association. Retain the last full backup.
SUBCLIENT_UNINSTALLED	Job is not prunable as the subclient was uninstalled and the days retention*, which is applicable in this case, has not yet expired.
Data Aging Disabled	Data Aging feature disabled.
ASR CYCLES	Data will be retained past its retention period until another ASR backup is run.
SQL_CHAIN	Jobs are required by log backups, which have not yet met basic retention days (BASIC_DAYS). Older data may be retained due to a restore and subsequent transaction logs that were run and now require this data in order to be restorable.
SQL LOG RULE	Jobs are required by log backups, which have not yet met basic retention days (BASIC_DAYS). Older data may be retained due to a restore and subsequent transaction logs that were run and now require this data to be restorable. Log backups are required by other jobs. This may be because the cycles have not been met for the corresponding last full backup for one or more of the databases backed up in this transaction log backup.
IDA_NOT_SUPPORTED	Data Aging does not support specific iDataAgent.

For these backup operations, restorability is ensured for the copy's retention days. If retention days is set at 0 or this is a spool copy, then these backup operations are kept, by default, for 30 days. This is configurable via the control panel's Media Management Configuration (Service Configuration).