SRM Disaster Recovery - How To

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Rebuild the CommServe and SRM Server - Non-Clustered Computers

Rebuild the CommServe and SRM Server - Clustered Computers

Rebuild the CommServe and SRM Server - Non-Clustered to Clustered Computers or Vice-Versa or Cross Instance Restore

Start/Stop Default Website

Add Login Information

Delete old Accounts

Rebuild the CommServe and SRM Server - Non-Clustered Computers

The following procedure describes the steps involved in rebuilding the CommServe along with SRM Server from a non-clustered computer to another non-clustered computer.

Before You Begin

Verify and ensure that you have the following before rebuilding the CommServe with SRM Server:

• Software Installation Discs and post-release Service Packs. You must apply the latest updates and service packs to the CommServe computer. For more information, see Automatic Updates.
• Latest version of the Disaster Recovery Backup files. For complete list, see Disaster Recovery Backup Files.
  • If you have the Disaster Recovery Backup files on a local disk, follow this procedure to restore the CommServe database engine.
  • If you have the Disaster Recovery Backup files on a network drive, copy the files to a local disk and then follow this procedure to restore the CommServe database engine.
  • If you have the Disaster Recovery Backup files on a media, use Media Explorer to retrieve the data from the media to the local disk and then follow this procedure to restore the CommServe database engine. (See Recover CommServe Disaster Recovery Data Using Media Explorer for step-by-step instructions.)
  • You can use the DRListMedia utility to pre-determine the media required for the restore operation. See Resource Pack for the usage of the utility and access information.

To Rebuild the CommServe and SRM Server on a non-clustered computer:

1. If the CommServe and SRM Server computer is still available, perform a Disaster Recovery Backup on the CommServe and make sure that the associated disaster recovery folder (SET_XXX folder) is saved and available in a safe location.

   For step-by-step instructions, see Start a Disaster Recovery Backup.

2. If you are restoring to another computer with same name as the original CommServe computer, disconnect the original CommServe computer from the network. Make sure that the network name is properly resolved for the new CommServe computer. This is done to avoid collision.
3. Install CommServe and SRM Server software.

   For step-by-step instructions, see the following:

   • Install the CommServe
     CommCell console will be automatically installed by default. Do not un-check this option during the CommServe installation.
   • Install the SRM Server

   Do not install any other components on the computer now, except the CommServe and SRM Server.

4. Stop the following:
   • Default Website. For step-by-step instructions, see Start/Stop Default Websites.
5. Start the CommServe Disaster Recovery Tool. For step-by-step instructions, see Start the CommServe Disaster Recovery Tool.
6. Restore all Calypso databases. For step-by-step instructions on restoring a CommServe and SRM Server Database, see Restore a Disaster Recovery Backup.
7. Start the following:
   • Default Website. For step-by-step instructions, see Start/Stop Default Websites.
8. Open the Service Control Manager on the CommServe computer and start the services. For step-by-step instructions, see Start Services on Windows.
9. If additional components were installed on the CommServe computer, re-install the components. For step-by-step instructions, see Deployment.
10. If the name of the rebuilt CommServe computer was changed, open CommCell Console and change the name of the CommServe Computer in the Client and MediaAgent computers. For step-by-step instructions, see Change the Name of the CommServe Computer.

Rebuild the CommServe and SRM Server - Clustered Computers

The following procedure describes the steps involved in rebuilding the CommServe along with SRM Server from a clustered computer to another clustered computer.

Before You Begin

Verify and ensure that you have the following before rebuilding the CommServe with SRM Server:

• Software Installation Discs and post-release Service Packs. You must apply the latest updates and service packs to the CommServe computer. For more information, see Automatic Updates.
• Latest version of the Disaster Recovery Backup files. For complete list, see Disaster Recovery Backup Files.
  • If you have the Disaster Recovery Backup files on a local disk, follow this procedure to restore the CommServe database engine.
  • If you have the Disaster Recovery Backup files on a network drive, copy the files to a local disk and then follow this procedure to restore the CommServe database engine.
  • If you have the Disaster Recovery Backup files on a media, use Media Explorer Media Explorer to retrieve the data from the media to the local disk and then follow this procedure to restore the CommServe database engine. (See Recover CommServe Disaster Recovery Data Using Media Explorer for step-by-step instructions.)
  • You can use the DRListMedia utility to pre-determine the media required for the restore operation. See Resource Pack for the usage of the utility and access information.

To Rebuild the CommServe and SRM Server on a clustered computer:

1. If the CommServe and SRM Server computer is still available, perform a Disaster Recovery Backup on the CommServe and make sure that the associated disaster recovery folder (SET_XXX folder) is saved and available in a safe location.

   For step-by-step instructions, see Start a Disaster Recovery Backup.

2. If you are restoring to another computer with same name as the original CommServe computer, disconnect the original CommServe computer from the network. Make sure that the network name is properly resolved for the new CommServe computer. This is done to avoid collision.
3. Install CommServe and SRM Server software.

   For step-by-step instructions, see the following:

   • Install the CommServe
     CommCell console will be automatically installed by default. Do not un-check this option during the CommServe installation.
   • Install the SRM Server.

   Do not install any other components on the computer now, except the CommServe and SRM Server.

4. Stop the following:
   • Default Website. For step-by-step instructions, see Start/Stop Default Websites.
5. Start the CommServe Disaster Recovery Tool. For step-by-step instructions, see Start the CommServe Disaster Recovery Tool.
6. Restore all Calypso databases. For step-by-step instructions on restoring a CommServe and SRM Server Database, see Restore a Disaster Recovery Backup.
7. Start the following:
   • Default Website. For step-by-step instructions, see Start/Stop Default Websites.
8. Open the CommServe Disaster Recovery Tool. For step-by-step instructions, see Start the CommServe Disaster Recovery Tool.
9. Open the Service Control Manager on the CommServe computer and start the services. For step-by-step instructions, see Start Services on Windows.
10. If additional components were installed on the CommServe computer, re-install the components. For step-by-step instructions, see Deployment.
11. If the name of the rebuilt CommServe computer was changed, open CommCell Console and change the name of the CommServe Computer in the Client and MediaAgent computers. For step-by-step instructions, see Change the Name of the CommServe Computer.
12. If the name of the computer was changed, open Microsoft SQL Server Management Studio and perform the following:
    • Add new login information. For step-by-step instructions, see Add Login Information.
    • Delete the old accounts. For step-by-step instructions, see  Delete old Accounts.

Rebuild the CommServe and SRM Server - Non-Clustered to Clustered Computers or Vice-Versa or Cross Instance Restore

The following procedure describes the steps involved in rebuilding the CommServe along with SRM Server from a non-clustered computer to a clustered computer or vice-versa. You may also this procedure if restoring from one SQL Server Instance to another where the instances have different names.

Before You Begin

Verify and ensure that you have the following before rebuilding the CommServe with SRM Server:

• Software Installation Discs and post-release Service Packs. You must apply the latest updates and service packs to the CommServe computer. For more information, see Automatic Updates.
• Latest version of the Disaster Recovery Backup files. For complete list, see Disaster Recovery Backup Files.
  • If you have the Disaster Recovery Backup files on a local disk, follow this procedure to restore the CommServe database engine.
  • If you have the Disaster Recovery Backup files on a network drive, copy the files to a local disk and then follow this procedure to restore the CommServe database engine.
  • If you have the Disaster Recovery Backup files on a media, use Media Explorer to retrieve the data from the media to the local disk and then follow this procedure to restore the CommServe database engine. (See Recover CommServe Disaster Recovery Data Using Media Explorer for step-by-step instructions.)
  • You can use the DRListMedia utility to pre-determine the media required for the restore operation. See Resource Pack for the usage of the utility and access information.

To Rebuild the CommServe and SRM Server on a non-clustered computer:

1. If the CommServe and SRM Server computer is still available, perform a Disaster Recovery Backup on the CommServe and make sure that the associated disaster recovery folder (SET_XXX folder) is saved and available in a safe location.

   For step-by-step instructions, see Start a Disaster Recovery Backup.

2. If you are restoring to another computer with same name as the original CommServe computer, disconnect the original CommServe computer from the network. Make sure that the network name is properly resolved for the new CommServe computer. This is done to avoid collision.
3. Install CommServe and SRM Server software.

   For step-by-step instructions, see the following:

   • Install the CommServe
     CommCell console will be automatically installed by default. Do not un-check this option during the CommServe installation.
   • Install the SRM Server.

   Do not install any other components on the computer now, except the CommServe and SRM Server.

4. Stop the following:
   • Default Website. For step-by-step instructions, see Start/Stop Default Websites.
5. Open the CommServe Disaster Recovery Tool. For step-by-step instructions, see Start the CommServe Disaster Recovery Tool.

   Restore all Calypso databases. For step-by-step instructions on restoring a CommServe and SRM Server Database, see Restore a Disaster Recovery Backup.

   Restore only the SRM Database files using the SRM DB Restore File, SRM DB Restore Path and SQL Server Info options during the restore.

6. Start the following:
   • Default Website. For step-by-step instructions, see Start/Stop Default Websites.
7. Open the CommServe Disaster Recovery Tool. For step-by-step instructions, see Start the CommServe Disaster Recovery Tool.
8. Open the Service Control Manager on the CommServe computer and start the services. For step-by-step instructions, see Start Services on Windows.
9. If additional components were installed on the CommServe computer, re-install the components. For step-by-step instructions, see Deployment.
10. If the name of the rebuilt CommServe computer was changed, open CommCell Console and change the name of the CommServe Computer in the Client and MediaAgent computers. For step-by-step instructions, see Change the Name of the CommServe Computer.

Start/Stop Default Website

To start or stop default website:

1. Click Start -> Programs -> Administrative Tools -> Internet Information Services (IIS) Manager.
2. In Internet Information Services (IIS) Manager, expand local computer, and select Sites.
3. Right-click Default Website and select Start or Stop as needed.

Add Login Information

To add login information:

1. Open Microsoft SQL Server Management Studio.
2. Navigate to SQL Instance ->Database ->CommServ->Security -> Users.
3. Right-click Users and click New User.
4. Add new logins on all active nodes with the following rights:
   • db_owner
   • RsExecRole
5. Click OK.

Delete old Accounts

To delete old accounts:

1. Open Microsoft SQL Server Management Studio.
2. Navigate to SQL Instance ->Database ->CommServ->Security -> Users.
3. Right-click the existing user account that you wish to remove and click Delete.

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