Upgrade the CommCell Console - Windows

Click on a link below to go to a specific section:

The procedure on this page describes the steps involved in upgrading the stand-alone CommCell Console application on a Windows computer that has no other software components installed (e.g., CommServe, File System iDataAgent, etc.).

Note the following before continuing with this upgrade procedure:

  • If the CommCell Console is installed as a stand-alone application on a computer that has another component installed (e.g., CommServe, File System iDataAgent, etc.), the CommCell Console software will be automatically upgraded when you upgrade the other components. In such cases, it is not necessary to continue with this upgrade procedure.
  • If you wish to remotely access the CommCell Console, you must configure the Internet Information Server (IIS). See Running the CommCell Console as a Remote Web-Based Application for more information.

Verify that the computer in which you wish to install the software satisfies the minimum requirements specified in System Requirements - CommCell Console as a Stand-Alone Application.

Supported Upgrade Paths

The following table provides a list of supported upgrade paths for the current software version. If the version currently installed on your computer is not listed here, contact your software provider for more information.

Installed Version

Upgrade to Version 8.0.0

Information
     
6.1.0 Supported Perform a direct upgrade to Version 8.0.0.
     
7.0.0 Supported Perform a direct upgrade to Version 8.0.0.

Upgrade Requirements
Review the following before upgrading the software:

General

  • Review the Upgrade Strategy before upgrading the software.
  • Verify that no jobs are in progress or scheduled to occur while the software is being upgraded on the client. If jobs are scheduled, either perform the upgrade at another time or disable all jobs in the client using the Activity Control tab from the Client Computer Properties dialog box in the CommCell Console.

    Once the upgrade is completed, you can enable the jobs from this dialog box.

  • Verify that the CommServe computer is accessible and all services on the CommServe and the MediaAgent in which you wish to perform the upgrade are running.
  • Verify that the SQL Server instance used by the CommServe is running on the CommServe computer.
  • Verify that all applications (CommCell Console, Service Control Manager) are closed.
  • Close all applications and disable any programs that run automatically, including antivirus, screen savers and system utilities. Some programs, including antivirus software, may be running as a service. Stop and disable all non-essential services before you begin. You can re-enable them after the upgrade.
  • The files and folders associated with CommCell components should not be opened by other applications (for example, Windows Explorer, FTP, etc.) on this computer or from other computers during the upgrade.
  • Verify that you have the software installation disc that is appropriate to the destination computer’s operating system.

    Make sure that you have the latest software installation disc before you start to install the software. If you are not sure, contact your software provider.

Before You Begin
  • Ensure that you are logged on to the computer as a local Administrator or as a member of the local Administrators group on that computer.

Upgrade Procedure
1. In this screen, you choose the language you want to use during installation. Click the down arrow, select the desired language from the pull-down list, and click Next to continue.  
2. Select the option to install software.

NOTES

  
3. Select the option to install software on this computer.

NOTES

  • The options that appear on this screen depend on the computer in which the software is being installed.
  
4. Read the Welcome screen.

Click Next to continue, if no other applications are running.
5. Read the virus scanning software warning.

Click OK to continue, if virus scanning software is disabled.
6. Read the license agreement, then select I accept the terms in the license agreement.

Click Next to continue.

7. Click Next to continue with the upgrade.

NOTES

  • New components from this version can only be installed after upgrading the existing components.
  • The older version number depends on the version in the computer and may look different from the example shown.
8. Click Yes to continue. This will not save any files (such as command line scripts) or folders from the <software installation path> folder.

NOTES

  • The upgrade process deletes and replaces this folder with newer files.

    To preserve files or folders within the <software installation path> folder, move them to another location before clicking Yes.

  • Clicking No will exit the upgrade program.
9. Click Yes to install the Java Runtime Environment (JRE) or click No if you would like to use the JRE Version already available in your computer.

NOTES
10. Verify the summary and Click Next to continue.

NOTES

  • The Summary on your screen will reflect the components installed on the computer, and may look different from the example shown.

The upgrade program now starts the upgrade process. This step may take several minutes to complete.
11. If you are installing/upgrading the software on the physical node in a clustered environment, use this option to install/upgrade the software on the remaining physical nodes of the cluster.
  • To install/upgrade the software on the remaining nodes of the cluster, click Yes.
  • To complete the install/upgrade for this node only, click No.

See Install/Upgrade Remaining Cluster Nodes for step-by-step instructions.

12. Click Finish to complete the upgrade.

NOTES

  • The Completion Report will reflect the components upgraded on the computer, and may look different from the example shown.

The upgrade is now complete.

Post-Upgrade Considerations

General

  • Install post-release updates or Service Packs that may have been released after the release of the software. If you are installing a Service Pack, verify and ensure that it is the same version as the one installed in the CommServe Server. Alternatively, you can enable Automatic Updates for quick and easy installation of updates in the CommCell component.
  • If Activity Control was disabled on the client prior to the upgrade, enable it after the upgrade using the Activity Control tab from the Client Computer Properties dialog box in the CommCell Console.