Offline Database Restore (Administrator)

Deployment

Setup

Advanced

Troubleshooting

Table of Contents

Check Log Files

Problem

How can I find the reason for restore failure with Offline Mining Tool?

Solution

You can view the following log files:

• JetExchLib.log
• JetLogReplay.log
• JetMapiHelper.log

Dirty Shutdown Mode

Problem

Unable to open Exchange Database.

Solution

• The database may be in dirty shut-down mode.
• The tool will automatically ask for the location of the log files.
• Provide the location of the log files.
• The tool will replay the log files on the Exchange database to bring it in to Clean Shutdown mode. The database will then be available to open.
• If the logs cannot be replayed, the tool will automatically perform a hard repair on the database. The database will then be available to open.

Examine Windows Application Event Log

Problem

Where do I check for the reason behind restore failure?

Solution

It is good practice to examine the Windows Application Event Log and look for Exchange environmental or configuration issues that may have caused the job to fail.

Unable to Restore a Folder/Mailbox

The Exchange Offline Mining Tool does not support folder level or mailbox level restore. In order to restore more than one message it is recommended to select a range of messages and restoring them in a PST file. See, Restoring Multiple Messages for more details.

Error Message: Primary index is Corrupt. The database must be defragmented or the Table deleted

Problem

You may get the above mentioned error message while registering database for Exchange Server 2013.

Solution

To resolve this issue run the following defragmentation command:

Eseutil /d [edb file path]

Example: Eseutil /d “E:\Mailbox\MDB01\MDB01.edb”