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When installing the CommCell® components, you always install the CommServe® software
first. The CommServe Server communicates with all clients and MediaAgents
and coordinates operations (backups, restores, copies, migration, media
management, etc.) within a CommCell.
If you are upgrading from a previous release, use the DBUpgrade tool to
upgrade the database to the current release. See
Tools and Utilities for more information. Obtain the CommServe
database dump after the upgrade.
Verify that the computer in which you wish to install the software satisfies
the minimum requirements specified in
System Requirements -
CommServe.
This procedure describes the steps involved in installing CommServe with
an existing upgraded CommServe database.
If you choose to install additional components simultaneously, refer
to the appropriate procedures for installation requirements and steps specific
to the component. Note that when you install multiple components, the sequence
of the install steps may vary.
Review the following Install Requirements before installing the software:
General
- Do not install the CommServe® software on a compressed drive.
- Close all applications and disable any programs that run automatically,
including anti-virus, screen savers and operating system utilities. Some of
the programs, including many anti-virus programs, may be running as a service.
Stop and disable such services before you begin. You can re-enable them after
the installation.
- Do not install the CommServe® on a computer that has Microsoft Exchange
Server or an Oracle database.
- Verify that you have the
software
installation disc that is appropriate to the destination computer’s
operating system.
Make sure that you have the latest
software
installation disc before
you start to install the software. If you are not sure, contact your
software provider.
Firewall
- If the CommServe® Server, MediaAgent and/or Clients communicate across two-way firewall(s):
- Ensure port 8400 is allowed connections through the firewall.
- In addition a range of bi-directional ports (consecutive or
discrete) must also be allowed connections through the
firewall.
For information on configuring the range of ports, see
Port
Requirements for Two-way Firewall.
- If the CommServe Server, MediaAgent and/or Clients communicate across one-way firewall(s):
- Identify a range of outbound ports (consecutive or discrete) for use
by the software.
For information on configuring the range of ports, see
Port
Requirements for One-way Firewall.
Network
- If your CommServe® computer has multiple Network Interface Cards and IP
addresses, make certain that all network communication paths are working.
Also, make sure that the network interface to be used in the CommServe
installation is set as the first one to be bound to the network. For more
information on Network Interface Cards, see the
Network Requirements.
Terminal Services
- When installing CommCell components using Terminal Services, you
must specify a UNC path to the installer. When using a UNC path to install
the CommServe, SQL must already be installed and the database instance
must already be configured.
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Collect the following information before
installing the software. Use the space provided to record the information,
and retain this information in your Disaster Recovery binder. |
1. |
Install folder location:________________________________________________________________
See Select Components for Installation
for more information.
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2. |
SQL Server System Administrator Password:_______________________________________________
See Set Up the Microsoft SQL Server Instance for more information.
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3. |
Database Destination folder location:_______________________________________________
See Configuration of Other
Installation Options for more information.
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4. |
CommServe Host Name or the CommServe IP address:______________________________________
See Configuration of Other
Installation Options for more information.
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5. |
Location of the CommServe database dump: ____________________________________________
See Select CommServe Database for
more information.
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6. |
CommServe Disaster Recovery path:_______________________________________________
See Configuration of Other
Installation Options for more information.
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7. |
If the CommServe Server and the client computer communicate across a firewall:
Firewall ports: ______________________________________________________________________
Hostnames and/or IP Addresses and corresponding GxCVD port numbers of
computers on the other side of the firewall:______________
Keep Alive Interval minutes:____________________________________________________________
Hostname for outgoing tunnel
connections:_________________________________________________
Tunnel Initialization Interval
seconds:_____________________________________________________
See Firewall Configuration for more information.
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8. |
Media Password:_______________________________________________________________________
See Set User Names and Passwords
for more information.
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9. |
Web URL:____________________________________________________________________________
See Configure
the CommCell® Console for Web-Based Administration for more information.
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10. |
Time and frequency for FTP download of Automatic
Updates:___________________________________ Time and frequency for Install
of Automatic Updates:_________________________________________
See Schedule Automatic Update
for more information.
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- Log on to the client as local Administrator or as a member of the
Administrators group on that computer.
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8. |
Select the component(s) to install. NOTES
- Your screen may look different from the example shown.
- Components that either have already been installed, or which cannot be installed, will be dimmed.
Hover over the component for additional details.
- The Special Registry Keys In Use field will be enabled when GalaxyInstallerFlags
registry keys have been enabled on this computer. Hover over the field to
see which keys have been set, as well as their values. For more information,
see
Registry Keys.
Click Next to continue.
To install the CommServe expand the CommServe
Modules folder and select the following:
The CommCell Console will be selected by default.
CommCell Console for JAVA is located in
the CommCell Console folder.
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9. |
Click YES to install Microsoft .NET Framework
package. NOTES
- Follow the on-screen prompts for installing the Microsoft .NET
Framework package.
- If you are prompted to install the Service Pack for the
Microsoft .NET Framework, click Yes.
- This prompt is displayed only when Microsoft .NET Framework is
not installed.
- Once the Microsoft .NET Framework is installed, the software
automatically installs the Microsoft Visual J# 2.0 package.
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10. |
Click Yes to set up the required privileges for the local administrators group.
NOTES
- This option will only appear if the Windows user account used to install
the software does not have the required administrator rights (e.g., if the
operating system was newly installed).
- If you choose to click Yes, the install program will automatically assign the
required rights to your account. You may be prompted to log off and log
back on to continue the installation.
- If you choose to click No, the installation will be aborted.
- You will be prompted at the end of the
installation to decide if you want these privileges to be revoked.
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The install program checks
your Windows user account for the following necessary operating system
rights:
- Right to increase quotas (this is referred to as adjust memory
quotas for a process on Windows Server 2003).
- Right to act as a part of the operating system.
- Right to replace a process level token.
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11. |
Specify the SQL Server System Administrator password.
NOTES
- This is the password for the administrator's account containing
the CommServe database.
Click Next to continue.
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12. |
Click Yes to set up a dedicated instance of Microsoft SQL
Server for the CommServe Server.
NOTES
- This prompt will only be displayed if SQL Server database
instance is not
installed on this computer.
- Clicking No will exit the install program.
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13. |
Enter the Installation Path for the Database Engine. NOTES
- This is the location where you want to setup the Microsoft SQL Server System
databases.
- If you plan to perform VSS enabled backups on the CommServe computer, it
is recommended that the CommServe database is not installed on the system
drive. VSS restores could cause system state restore issues.
Click Browse to change directories.
Click Next to continue.
The install program installs the database instance.
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14. |
Enter the MSSQL Server Installation Path.
NOTES
- This is the location where you want to install Microsoft SQL Server.
Click Browse to change directories.
Click Next to continue.
This step may take several minutes to complete.
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15. |
Click Yes to install the Java Runtime Environment (JRE) or click No
if you would like to use the JRE Version already available in your computer.
NOTES
- This prompt will be displayed only if the computer is running a JRE
version prior to the one supplied in this installation program or no JRE version is available at all.
See
System Requirements
- CommServe for more information on JRE versions.
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16. |
Specify the location where you want to install the software. NOTES
Click Browse to change directories.
Click Next to continue.
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17. |
Select from the following:
- If this Client communicates with the CommServe Server and/or MediaAgent across a
firewall, select Yes, configure firewall services, and then click
Next to continue.
Proceed to the next Step.
- If firewall configuration is not required, click No, do not configure
firewall services and then click Next to continue. Proceed to
the next section.
NOTES
- Operating systems, such as Windows 2008 and Windows Vista, may have more
than one profile present. When you select No to configure firewall
services, verify that firewall settings are not enabled in the profile(s).
- If the system detects firewall settings are present in the profile(s),
you must select from the following:
- Disable firewall for ALL profiles: Employ caution when
choosing this option; firewall settings will be disabled in all
profiles. This requires a system reboot; installation automatically
resumes after reboot.
- No, Firewall is not enabled: Select this option if your
firewall settings allow communication with the CommServe computer.
Click Back to configure firewall services.
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18. |
Click the Specify list of machine across the firewall option and then
specify the list of hosts separated from this computer by a firewall. Make sure
you correctly describe whether the firewall allows two-way communication (but on
a limited range of ports), or one-way communication (with either only remote
host being able to make connections to this computer, or vice versa).
For all one-way firewalls allowing incoming connections and those one-way
firewalls allowing outgoing connections without additional port filtering, skip
this step.
Click Next to continue.
NOTES
- Consider the following:
- On the CommServe Server, this list should include all the
MediaAgents and Clients that are on the other side of the
firewall.
- On the MediaAgents/Clients this should include the CommServe
computer, and any other Clients/MediaAgents on the
other side of the firewall with which communications will be
established.
- For each machine on the other side of the firewall that you want to
configure, choose the type of firewall configuration based on the firewall setup in
your environment. Choose from the following options:
- Click on 2-way firewall if you can open certain ports as
bi-directional ports.
- Click 1-way firewall; host is reachable from this machine
on the machine that is on the secure side of the firewall.
- Click 1-way firewall; host is NOT reachable from this machine
on the machine that is on the public / DMZ side of the firewall.
- If you wish to communicate with computers in a clustered
environment, ensure that you add the Host Name/IP Address of all
physical nodes in the cluster (even if no CommCell components are
installed) and all the virtual nodes in which CommCell components are
installed.
- Type the host name or the IP address and the GxCVD port number of the
host name, and
click Add to place it in the Host Name/IP Address List.
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19. |
Click the Specify list of restricted open ports option and then
specify the port range. Add the starting and ending port range and then click
Add to place it in the Open Port List. Repeat as needed.
If firewall separating this computer from others allows incoming connections,
but these connections can be made only on a limited set of ports, then configure
the appropriate port range here. For all other scenarios, skip this step.
Note that if you do not specify hostname(s) as well as port number(s), then
the firewall services will not be configured.
NOTES
- Typically in a two-way firewall, the open ports must be indicated for
all computers. In a one-way firewall, the ports must be specified on
computers in the open side, if they are open in a restricted way. Note that
the port ranges are not required for computers that are fully closed in the
one-way firewall. For example, laptops which are configured as clients in
the Workstation Backup Agent.
- In a clustered environment, make sure the firewall ports specified here
are open for communication on all the physical nodes as well as the virtual
nodes.
Click Next to continue.
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20. |
If desired, modify the Keep Alive interval.
Click Next to continue.
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21. |
Optionally, select Advanced Firewall Configuration and specify a local
host name interface to use for outgoing tunnel connections through
the firewall. Otherwise, the interface and port is automatically selected for
you by the OS. Click Next to continue.
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22. |
If desired, modify the Tunnel Initialization interval.
Click Next to continue.
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If any of the above prompts for firewall configuration is not
displayed, you must configure communication across firewall(s) using
the Firewall Configuration Wizard before running any
operations on this computer. (See
Configure or Modify Firewall Settings on Windows Computers for
step-by-step instructions on using the Firewall Configuration
Wizard.) |
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23. |
Specify the location of the CommServe database.
NOTES
- Do not specify a mapped network drive.
- You can either accept the default or select a different location on a
local disk drive. However, you must ensure that the drive has at least
1GB of free space.
- The directory file path selected should
not be located on a FAT drive. A FAT drive cannot be supported as the
location for this database because it does not allow a temporary sparse file
to be generated when creating the database snapshot, which is required for
data verification.
- If the default metadata database directory is low in disk space, provide
a path that is not associated with another application.
Click Browse to change directories.
Click Next to continue.
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24. |
Enter the CommServe Client Name and the CommServe Host Name. NOTES
- The CommServe client name is the name of the computer. This field
is automatically populated.
- The CommServe host name is the TCP/IP network interface name of the
CommServe computer. This field is automatically populated.
- Do not use the following characters in the CommServe client name or the
CommServe host name:
\|`~!@#$%^&*()+=<>/?,[]{}:;'"
Click Next to continue.
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25. |
Select Use an Existing Database to use a CommServe
database from an earlier installation. Click Browse to locate the
CommServe database dump. NOTES:
If you are upgrading from a previous release, use the DBUpgrade tool to
upgrade the database to the current release. See
Tools and Utilities for more information. Obtain the CommServe
database dump after the upgrade.
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26. |
Enter the network or local path where Disaster Recovery Backup
files should be stored.
NOTES
- For cluster, specify a shared drive.
- If you selected Use Network Path, you must enter the Network
share username and the Network share password.
- The Network share username is the domain\username of the user that
has administrative rights to the Disaster Recovery
Backup destination path.
- The Network share password is the password of the network
share username.
Click Next to continue.
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27. |
Enter the CommCell Username and CommCell Password. NOTES
- The CommCell username and password will be used by the Administrator user
to log on to the CommCell Console. This user is automatically created
during installation and, by default, has the necessary capabilities to
perform all functions. Additional CommCell
users with the same or less security rights can be created after the
installation of the software.
Click Next to continue.
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28. |
Enter and confirm the Media Password. NOTES
- This password is used to protect unauthorized data access from media
used by the system.
- If you choose to password protect your media, it is essential that you record
this password. In certain disaster recovery scenarios, it may be necessary to
read your backup data directly from the backup media (using Media Explorer, for
example). This password will be required to directly access the media.
Click Next to continue.
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29. |
Specify the following and click Next to continue:
- Type the location of the client's job results directory, or click Browse.
NOTES
- The Agent uses the job results directory to store the client's backup and
restore job results.
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30. |
Click Yes to configure the CommCell Console for web administration, or
Click No to continue without configuring the CommCell Console for web
administration. NOTES
- The Internet Information Server (IIS) must be installed on this computer
in order to configure for web administration.
- Configuring this computer for web administration allows you to:
- Access the CommCell Console and Books Online from a remote computer
using a Web browser.
- View CommCell reports via a Web browser.
- Access Books Online by clicking the Help button (the icon with a ?)
in the CommCell Console.
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31. |
Type the name (or use the default) of the Web alias that
you want to use for accessing the CommCell Console. NOTES
- If the alias already exists, you will be informed that the alias is
already in use. Click Yes to overwrite the alias, and then click OK.
Click Next to continue.
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32. |
Select Download Pack(s) and Install to download and install the latest service packs and post packs from the software provider.
NOTES
- Internet connectivity is required to download updates.
- This step is applicable when installing on the first instance.
- Updates are downloaded to the following directory:
<software installation>/Base/Temp/DownloadedPacks.
They are launched silently and installed automatically for the first instance.
Click Next to continue.
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33. |
Verify the summary of selected options.
NOTES
- The Summary on your screen should
reflect the components you selected for install, and may look different from
the example shown.
Click Next to continue or
Back to change any of the options.
The install program now starts copying the software to the computer.
This step may take several minutes to complete.
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34. |
The System Reboot message may be displayed. If so, select one of the following:
- Skip Reboot
This option will be displayed if the install program
finds any files belonging to other applications, that need to be
replaced. As these files are not critical for this installation,
you may skip the reboot and continue the installation and reboot the
computer at a later time.
- Reboot Now
If this option is displayed without the
Skip Reboot
option, the install program has found files required by the software
that are in use and need to be replaced. If Reboot Now is displayed
without the Skip Reboot option, reboot the computer at this point. The
install program will automatically continue after the reboot.
- Exit Setup
If you want to exit the install program, click
Exit
Setup.
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35. |
If necessary, select this option to schedule automatic FTP downloading of
software updates. NOTES
- Automatic Updates Schedule allows automatic downloading of software
updates on a single or weekly basis.
- If you do not select this option, you can schedule these updates later
from the CommCell Console.
Click Next to continue.
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36. |
If necessary, specify the path where the update files from the FTP site
should be stored.
NOTES
- This prompt will only be displayed if the Schedule FTP Download of
Automatic Updates option was enabled.
Click Next to continue.
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37. |
If necessary, select this option to schedule an automatic installation of software
updates.
NOTES
Click Next to continue.
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38. |
Click Yes to remove the privileges that were assigned earlier by the
install program. If you do not wish to remove them, click No.
NOTES
- This option will only be displayed if you were prompted to assign the
privileges earlier in the installation.
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39. |
Setup displays the successfully installed components.
NOTES
- The Setup Complete message displayed on
your screen will reflect the components you installed, and may look different
from the example shown.
- If you install an Agent with the CommCell Console open, you need to
refresh the CommCell Console (F5) to see the new Agents.
- If Reboot Now button is displayed make sure to reboot the
computer before performing any other operations from the computer.
Click Finish to close the install program.
The installation is now complete.
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40. |
To complete the installation, follow the configuration
requirements in rebuilding the CommServe in a disaster recovery scenario. |
See
Configure the CommServe Computer for step-by-step instructions. |
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General
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If you have a permanent license, open the CommCell Console and apply the
license. See
Update License for step-by-step instructions.
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Install post-release updates or Service Packs that may have been released
after the release of the software. Alternatively, you can enable
Automatic Updates for
quick and easy installation of updates in the CommCell® console.
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After installing the CommServe® or MediaAgent software, it will be listed as a
client computer in the host computer's CommCell Browser. The alert icon
preceding the CommServe or MediaAgent client computer in the CommCell Console indicates that agent
software must be installed on that computer for it to be utilized as a client.
CommServe Specific
- The user defined senders email address is not retained after the upgrade.
From the Control Panel, open the
E-Mail and IIS Configuration dialog box and specify the e-mail address
in the Senders Address box on the E-Mail Server tab.
Database Engine
- After installing the CommServe® software, the database instance requires
specific SQL server settings:
In the Memory tab, the dynamically configured Maximum memory should be
50% of the physical memory available in the CommServe machine. The Memory
tab is located in the Properties screen for the database
instance, and is accessible from the SQL Enterprise Manager.
CommCell Console
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