Upgrade the 32-bit Components installed on Microsoft Windows x64 Platform

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Overview

In previous releases, you may have installed 32-bit binaries on a 64-bit computer, when 64-bit binaries were not supported.

In the current release of the software most components support the 64-bit version of the binaries available. (See System Requirements for a list of supported platforms.)

During upgrade, all components except the CommServe, automatically gets detected and installed with the appropriate version of the binaries.

The following sections describe the process of upgrading a 32-bit (installed on x64 bit version) CommServe software to the current version. During this upgrade process both the binaries and the CommServe Database Engine will be upgraded to x64 bit version.

Before You Begin
  • Kill any running jobs in the CommCell Console.
  • Disable activity by going to the Activity Control tab of the CommCell properties and selecting disable data protection and data recovery operations.
  • If the CommServe is also a MediaAgent:
    • Unload all tapes from the drives of any attached libraries.
    • Stop the Galaxy services using the Services Control Manager.

Upgrade Procedure
1. Perform a Disaster Recovery Backup on the CommServe (old version) to obtain the latest version of the CommServe Database Engine. For step-by-step instructions, see Start a Disaster Recovery Backup.
2. Save the CommServe Database files in another location. For information on the list of files see Export Phase - Disaster Recovery Backup to Disk.
3. Uninstall all components (previous version) from the CommServe computer. See Uninstalling Components for more information on uninstalling Agents.
4. Install the current version of the CommServe software. This will automatically install the 64-bit version, both binaries and CommServe Database Engine. See Install the CommServe Software for more information on installing CommServe software.
5. Upgrade the CommServe Database saved in another location (step 2) using the DBUpgrade utility. See Upgrade the CommServe Using the DBUpgrade Utility for instruction. The DBUpgrade utility is available in the Resource Pack.
6. Restore the Disaster Recovery Backup which includes the upgraded Database (step 5) in the CommServe. For step-by-step instructions, see Restore a Disaster Recovery Backup.
7. If the Media Agent was installed perform the following:
  • Verify that all libraries and drives are properly detected by the operating system.
  • From the CommCell Console open the Library and Drive Configuration window and make sure that libraries and drives are configured.
See Driver Configurations for more information on detecting drives from the operating system.

See Library and Drive Configuration for more information on configuring libraries and drives.
8. If you have other components, like the File System iDataAgent, install them now. See Installation for more information on installing components.

Post-Upgrade Considerations

General

  • Install post-release updates or Service Packs that may have been released after the release of the software. If you are installing a Service Pack, verify and ensure that it is the same version as the one installed in the CommServe computer. Alternatively, you can enable Automatic Updates for quick and easy installation of updates in the CommCell component.
  • If Activity Control was disabled on the client prior to the upgrade, enable it after the upgrade using the Activity Control tab from the Client Computer Properties dialog box in the CommCell Console.