Upgrade the DataArchiver WebProxy Agent for Exchange - Clustered Environment

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The procedure on this page describes the steps involved in upgrading the DataArchiver WebProxy Agent on the physical node or on the IIS server that will provide SSL communications for stub recovery, in a clustered environment. This procedure provides steps for upgrading the DataArchiver WebProxy Agent for Exchange only.

If multiple components are installed on a computer, then ensure that all applicable components are selected for upgrade. In such a situation, the upgrade sequence may vary. Refer to the appropriate procedures for upgrade requirements and steps specific to the component.

Verify that the computer in which you wish to upgrade the software satisfies the minimum requirements specified DataArchiver WebProxy Agent section of System Requirements - Exchange Mailbox Archiver Agent.

Supported Upgrade Paths

The following table provides a list of supported upgrade paths for the current software version. If the version currently installed on your computer is not listed here, contact your software provider for more information.

Installed Version

Upgrade to Version 8.0.0

Information
     
6.1.0 Supported Perform a direct upgrade to Version 8.0.0.
     
7.0.0 Supported Perform a direct upgrade to Version 8.0.0.

Upgrade Requirements
Review the following before upgrading the software:

General

  • Review the Upgrade Strategy before upgrading the software.
  • Verify that no jobs are in progress or scheduled to occur while the software is being upgraded on the client. If jobs are scheduled, either perform the upgrade at another time or disable all jobs in the client using the Activity Control tab from the Client Computer Properties dialog box in the CommCell Console.

    Once the upgrade is completed, you can enable the jobs from this dialog box.

  • Verify that the CommServe computer is accessible and all services on the CommServe and the MediaAgent in which you wish to perform the upgrade are running.
  • Verify that the SQL Server instance used by the CommServe is running on the CommServe computer.
  • Verify that all applications (CommCell Console, Service Control Manager) are closed.
  • Close all applications and disable any programs that run automatically, including antivirus, screen savers and system utilities. Some programs, including antivirus software, may be running as a service. Stop and disable all non-essential services before you begin. You can re-enable them after the upgrade.
  • The files and folders associated with CommCell components should not be opened by other applications (for example, Windows Explorer, FTP, etc.) on this computer or from other computers during the upgrade.
  • Verify that you have the software installation disc that is appropriate to the destination computer’s operating system.

    Make sure that you have the latest software installation disc before you start to install the software. If you are not sure, contact your software provider.

The DataArchiver WebProxy Agent for Exchange and the DataArchiver Outlook Add-In must be at the same release level in order for secure stub recalls to be successful in an RPC over HTTP configuration.

Before You Begin
  • Ensure that you are logged on as the Domain User with administrative privileges to all nodes in the cluster.

Upgrade Procedure

Upgrade the Physical node
1. In this screen, you choose the language you want to use during installation. Click the down arrow, select the desired language from the pull-down list, and click Next to continue.  
2. Select the option to install software.

NOTES

  
3. Select the option to install software on this computer.

NOTES

  • The options that appear on this screen depend on the computer in which the software is being installed.
  
4. Read the Welcome screen.

Click Next to continue, if no other applications are running.
5. Read the virus scanning software warning.

Click OK to continue, if virus scanning software is disabled.
6. Read the license agreement, then select I accept the terms in the license agreement.

Click Next to continue.

7. Select Install on the Physical Node.

Click Next to continue.
8. Click Next to continue with the upgrade.

NOTES

  • New components from this version can only be installed after upgrading the existing components.
  • The older version number depends on the version in the computer and may look different from the example shown.
9. Click Yes to continue. This will not save any files (such as command line scripts) or folders from the <software installation path> folder.

NOTES

  • The upgrade process deletes and replaces this folder with newer files.

    To preserve files or folders within the <software installation path> folder, move them to another location before clicking Yes.

  • Clicking No will exit the upgrade program.
10. Select Download Pack(s) and Install to download and install the latest service packs and post packs from the software provider.

NOTES

  • Internet connectivity is required to download updates.
  • This step is applicable when installing on the first instance.
  • Updates are downloaded to the following directory: 
    <software installation>/Base/Temp/DownloadedPacks    .
    They are launched silently and installed automatically for the first instance.

Click Next to continue.
11. Verify the summary and Click Next to continue.

NOTES

  • The Summary on your screen will reflect the components installed on the computer, and may look different from the example shown.

The upgrade program now starts the upgrade process. This step may take several minutes to complete.
12. Click Finish to complete the upgrade.

NOTES

  • The Completion Report will reflect the components upgraded on the computer, and may look different from the example shown.

The upgrade is now complete.

Post-Upgrade Considerations

General

  • Install post-release updates or Service Packs that may have been released after the release of the software. If you are installing a Service Pack, verify and ensure that it is the same version as the one installed in the CommServe Server. Alternatively, you can enable Automatic Updates for quick and easy installation of updates in the CommCell component.
  • If Activity Control was disabled on the client prior to the upgrade, enable it after the upgrade using the Activity Control tab from the Client Computer Properties dialog box in the CommCell Console.

Agent Specific

  • To avoid possible intermittent message recall failures when using the DataArchiver Outlook Add-In in RPC over HTTP mode, worker process recycling and Web Garden options under IIS 6.0 should be disabled for the DMProxy Service. The installation or upgrade process will do this for you automatically. However, in the event that you need to perform this task manually, see Configure an Application Pool for the DataArchiver WebProxy Agent for Exchange for step-by-step instructions.