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The SRM Server software must be installed
in the same computer in which the CommServe software resides. The SRM Server
software must be installed before installing the SRM Agents.
A Microsoft SQL Server 2005 database instance (Enterprise Edition) with
the appropriate service pack will be automatically installed while installing the
software.
SRM Server cannot be installed on a computer with the Express version of the
software, which uses the Microsoft SQL Desktop Engine (MSDE).
Verify that the computer in which you wish to install the software satisfies
the minimum requirements specified in
System Requirements -
SRM Server and System Requirements -
CommServe.
The following procedure describes the steps involved in installing the
SRM Server and CommServe. If you choose to install additional components simultaneously,
refer to the appropriate procedures for installation and system requirements,
and steps specific to each component.
Review the following Install Requirements before installing
the software:
General
- Ensure that you have an available license for the SRM Server.
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You have the appropriate
Software Installation
Disc.
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If the SRM components communicate across firewall(s), ensure that the
corresponding ports are allowed connections through the firewall(s). For more
information, see
Firewall Requirements.
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Close all applications and disable any programs
that run automatically, including antivirus, screen savers and system
utilities. Some of the programs, including antivirus software,
may be running as a service. Stop and disable such services before
you begin. You can re-enable them after the installation.
- Verify that you have the
software installation disc
that is appropriate to the destination computer’s operating system.
Make sure that you have the latest
software installation disc
before you start to install the software. If you are not sure, contact
your software provider.
Firewall
- If the CommServe® Server, MediaAgent and/or Clients communicate across two-way firewall(s):
- Ensure port 8400 is allowed connections through the firewall.
- In addition a range of bi-directional ports (consecutive or
discrete) must also be allowed connections through the
firewall.
For information on configuring the range of ports, see
Port
Requirements for Two-way Firewall.
- If the CommServe Server, MediaAgent and/or Clients communicate across one-way firewall(s):
- Identify a range of outbound ports (consecutive or discrete) for use
by the software.
For information on configuring the range of ports, see
Port
Requirements for One-way Firewall.
To successfully install the Reporting Services on a Windows 2008 computer:
- Ensure IIS settings are correct:
- Verify User Access Control (UAC) settings. See
User Access Control in Windows 2008 and Viewing SRM Reports.
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Collect the following information before
installing the software. Use the space provided to record the information,
and retain this information in your Disaster Recovery binder. |
1. |
SQL Server System Administrator Password:_______________________________________________
See Set Up the Microsoft SQL Server Instance for more information.
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2. |
Install folder location for SRM software:____________________________________________
See Select Components for
Installation for more information.
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3. |
Install folder location for SRM SQL database files:_____________________________________
See Installation Location for more
information.
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- Log on to the client as local Administrator or as a member of the
Administrators group on that computer.
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1. |
Place the software
installation disc for the Windows platform into the disc drive. After a
few seconds, the installation program is launched.
If the installation program does not launch automatically:
- Click the Start button on the Windows task bar, and then click Run.
- Browse to the installation disc drive, select Setup.exe, click Open, then click OK.
NOTES
- If you are installing on a x64 version of Windows 2008 Server Core R2, go to the AMD64 folder and run Setup.exe.
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2. |
In this screen, you choose the language you want to use during installation.
Click the down arrow, select the desired language from the pull-down list, and click Next to continue.
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3. |
Select the option to install software. NOTES
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4. |
Select the option to install software on this computer. NOTES
- The options that appear on this screen depend on the computer in which
the software is being installed.
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5. |
Read the Welcome screen.
Click Next to continue, if no other applications are
running.
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6. |
Read the virus scanning software warning.
Click OK to continue, if virus scanning software is disabled.
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7. |
Read the license agreement, then select I accept the terms
in the license agreement. Click Next to continue.
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8. |
Select the component(s) to install. NOTES
- Your screen may look different from the example shown.
- Components that either have already been installed, or which cannot be installed, will be dimmed.
Hover over the component for additional details.
- The Special Registry Keys In Use field will be enabled when GalaxyInstallerFlags
registry keys have been enabled on this computer. Hover over the field to
see which keys have been set, as well as their values. For more information,
see
Registry Keys.
Click Next to continue.
To install the SRM Server Expand
Common Technology Engine
and then expand CommServe
Modules then select
the following:
The CommServe will be selected by default.
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![](../screens/common/select_platforms.gif) |
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9. |
Specify the SQL Server System Administrator password. NOTES
- This is the password for the administrator's account created by SQL
during the installation.
Click Next to continue.
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![](../screens/commserve/sql_password.gif) |
10. |
Click YES to install Microsoft .NET Framework
package. NOTES
- Follow the on-screen prompts for installing the Microsoft .NET
Framework package.
- If you are prompted to install the Service Pack for the
Microsoft .NET Framework, click Yes.
- This prompt is displayed only when Microsoft .NET Framework is
not installed.
- Once the Microsoft .NET Framework is installed, the software
automatically installs the Microsoft Visual J# 2.0 package.
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![](../screens/commserve/ms_net_setup.gif) |
11. |
Enter the Installation Path for the Database Engine. NOTES
- This is the location where you want to setup the Microsoft SQL Server System
databases.
- If you plan to perform VSS enabled backups on the CommServe computer, it
is recommended that the CommServe database is not installed on the system
drive. VSS restores could cause system state restore issues.
Click Browse to change directories.
Click Next to continue.
The install program installs the database instance.
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![](../screens/commserve/mssql_database_install_path.gif) |
12. |
Enter the MSSQL Server Installation Path.
NOTES
- This is the location where you want to install Microsoft SQL Server.
Click Browse to change directories.
Click Next to continue.
This step may take several minutes to complete.
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![](../screens/commserve/mssql_db_install_path.gif) |
13. |
Specify the location where you want to install the software. NOTES
Click Browse to change directories.
Click Next to continue.
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![](../screens/common/destination_path.gif) |
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14. |
Select from the following:
- If this Client communicates with the CommServe Server and/or MediaAgent across a
firewall, select Yes, configure firewall services, and then click
Next to continue.
Proceed to the next Step.
- If firewall configuration is not required, click No, do not configure
firewall services and then click Next to continue. Proceed to
the next section.
NOTES
- Operating systems, such as Windows 2008 and Windows Vista, may have more
than one profile present. When you select No to configure firewall
services, verify that firewall settings are not enabled in the profile(s).
- If the system detects firewall settings are present in the profile(s),
you must select from the following:
- Disable firewall for ALL profiles: Employ caution when
choosing this option; firewall settings will be disabled in all
profiles. This requires a system reboot; installation automatically
resumes after reboot.
- No, Firewall is not enabled: Select this option if your
firewall settings allow communication with the CommServe computer.
Click Back to configure firewall services.
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![](../screens/common/firewall.gif) |
15. |
Click the Specify list of machine across the firewall option and then
specify the list of hosts separated from this computer by a firewall. Make sure
you correctly describe whether the firewall allows two-way communication (but on
a limited range of ports), or one-way communication (with either only remote
host being able to make connections to this computer, or vice versa).
For all one-way firewalls allowing incoming connections and those one-way
firewalls allowing outgoing connections without additional port filtering, skip
this step.
Click Next to continue.
NOTES
- Consider the following:
- On the CommServe Server, this list should include all the
MediaAgents and Clients that are on the other side of the
firewall.
- On the MediaAgents/Clients this should include the CommServe
computer, and any other Clients/MediaAgents on the
other side of the firewall with which communications will be
established.
- For each machine on the other side of the firewall that you want to
configure, choose the type of firewall configuration based on the firewall setup in
your environment. Choose from the following options:
- Click on 2-way firewall if you can open certain ports as
bi-directional ports.
- Click 1-way firewall; host is reachable from this machine
on the machine that is on the secure side of the firewall.
- Click 1-way firewall; host is NOT reachable from this machine
on the machine that is on the public / DMZ side of the firewall.
- If you wish to communicate with computers in a clustered
environment, ensure that you add the Host Name/IP Address of all
physical nodes in the cluster (even if no CommCell components are
installed) and all the virtual nodes in which CommCell components are
installed.
- Type the host name or the IP address and the GxCVD port number of the
host name, and
click Add to place it in the Host Name/IP Address List.
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![](../screens/common/firewall_host_name.gif) |
16. |
Click the Specify list of restricted open ports option and then
specify the port range. Add the starting and ending port range and then click
Add to place it in the Open Port List. Repeat as needed.
If firewall separating this computer from others allows incoming connections,
but these connections can be made only on a limited set of ports, then configure
the appropriate port range here. For all other scenarios, skip this step.
Note that if you do not specify hostname(s) as well as port number(s), then
the firewall services will not be configured.
NOTES
- Typically in a two-way firewall, the open ports must be indicated for
all computers. In a one-way firewall, the ports must be specified on
computers in the open side, if they are open in a restricted way. Note that
the port ranges are not required for computers that are fully closed in the
one-way firewall. For example, laptops which are configured as clients in
the Workstation Backup Agent.
- In a clustered environment, make sure the firewall ports specified here
are open for communication on all the physical nodes as well as the virtual
nodes.
Click Next to continue.
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![](../screens/common/firewall_ports.gif) |
17. |
If desired, modify the Keep Alive interval.
Click Next to continue.
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![](../screens/common/firewall_keep_alive.gif) |
18. |
Optionally, select Advanced Firewall Configuration and specify a local
host name interface to use for outgoing tunnel connections through
the firewall. Otherwise, the interface and port is automatically selected for
you by the OS. Click Next to continue.
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![](../screens/common/firewall_bind.gif) |
19. |
If desired, modify the Tunnel Initialization interval.
Click Next to continue.
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![](../screens/common/firewall_tunnel.gif) |
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If any of the above prompts for firewall configuration is not
displayed, you must configure communication across firewall(s) using
the Firewall Configuration Wizard before running any
operations on this computer. (See
Configure or Modify Firewall Settings on Windows Computers for
step-by-step instructions on using the Firewall Configuration
Wizard.) |
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20. |
Specify the location of the CommServe database.
NOTES
- Do not specify a mapped network drive.
- You can either accept the default or select a different location on a
local disk drive. However, you must ensure that the drive has at least
1GB of free space.
- The directory file path selected should
not be located on a FAT drive. A FAT drive cannot be supported as the
location for this database because it does not allow a temporary sparse file
to be generated when creating the database snapshot, which is required for
data verification.
- If the default metadata database directory is low in disk space, provide
a path that is not associated with another application.
Click Browse to change directories.
Click Next to continue.
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![](../screens/commserve/commserve_database_path.gif) |
21. |
Enter the CommServe Client Name and the CommServe Host Name. NOTES
- The CommServe client name is the name of the computer. This field
is automatically populated.
- The CommServe host name is the TCP/IP network interface name of the
CommServe computer. This field is automatically populated.
- Do not use the following characters in the CommServe client name or the
CommServe host name:
\|`~!@#$%^&*()+=<>/?,[]{}:;'"
Click Next to continue.
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![](../screens/commserve/commserve_name.gif) |
22. |
Select the Create a New Database option and click Next to continue.
NOTES
- This screen may look different from the example shown.
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![](../screens/commserve/commserve_database_option.gif) |
23. |
Enter the network or local path where Disaster Recovery Backup
files should be stored.
NOTES
- For cluster, specify a shared drive.
- If you selected Use Network Path, you must enter the Network
share username and the Network share password.
- The Network share username is the domain\username of the user that
has administrative rights to the Disaster Recovery
Backup destination path.
- The Network share password is the password of the network
share username.
Click Next to continue.
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![](../screens/commserve/commserve_dr_path.gif) |
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24. |
Enter the CommCell Username and CommCell Password. NOTES
- The CommCell username and password will be used by the Administrator user
to log on to the CommCell Console. This user is automatically created
during installation and, by default, has the necessary capabilities to
perform all functions. Additional CommCell
users with the same or less security rights can be created after the
installation of the software.
Click Next to continue.
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![](../screens/commserve/commcell_account.gif) |
25. |
Enter and confirm the Media Password. NOTES
- This password is used to protect unauthorized data access from media
used by the system.
- If you choose to password protect your media, it is essential that you record
this password. In certain disaster recovery scenarios, it may be necessary to
read your backup data directly from the backup media (using Media Explorer, for
example). This password will be required to directly access the media.
Click Next to continue.
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![](../screens/commserve/media_password.gif) |
26. |
Specify the following and click Next to continue:
- Type the location of the client's job results directory, or click Browse.
NOTES
- The Agent uses the job results directory to store the client's backup and
restore job results.
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![](../screens/common/job_results.gif) |
27. |
Specify the Virtual Directories on which the report server is
accessible. Click Next to continue.
NOTES
- This screen will only appear if the Virtual Directories are not
created on this computer. If the virtual directories do not exist,
manually create the virtual directories by configuring reporting
services tool. See
Configure SQL Server Reporting Services for step-by-step
instructions. Resume the installation once the reporting services
are configured.
- If the Virtual Directories are already created, this screen may
not be displayed. Skip to next step.
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![](../screens/srm/install_virtual_directories.gif) |
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28. |
Select Download Pack(s) and Install to download and install the latest service packs and post packs from the software provider.
NOTES
- Internet connectivity is required to download updates.
- This step is applicable when installing on the first instance.
- Updates are downloaded to the following directory:
<software installation>/Base/Temp/DownloadedPacks.
They are launched silently and installed automatically for the first instance.
Click Next to continue.
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![](../screens/common/install_latest_sp_updates.gif) |
29. |
Verify the summary of selected options.
NOTES
- The Summary on your screen should
reflect the components you selected for install, and may look different from
the example shown.
Click Next to continue or
Back to change any of the options.
The install program now starts copying the software to the computer.
This step may take several minutes to complete.
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![](../screens/common/install_summary.gif) |
30. |
The System Reboot message may be displayed. If so, select one of the following:
- Skip Reboot
This option will be displayed if the install program
finds any files belonging to other applications, that need to be
replaced. As these files are not critical for this installation,
you may skip the reboot and continue the installation and reboot the
computer at a later time.
- Reboot Now
If this option is displayed without the
Skip Reboot
option, the install program has found files required by the software
that are in use and need to be replaced. If Reboot Now is displayed
without the Skip Reboot option, reboot the computer at this point. The
install program will automatically continue after the reboot.
- Exit Setup
If you want to exit the install program, click
Exit
Setup.
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![](../screens/common/reboot.gif) |
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31. |
Specify the credentials for the report server service to connect to SQL Server.
Click Next to continue.
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![](../screens/srm/reporting_service_information.gif) |
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32. |
Enter the location where you want to install the SRM SQL database files.
Click Browse to change directories.
Click Next to continue.
NOTES
- This is the location for SRM’s primary repository, which can be large,
if many clients are installed. We recommend a minimum of 1 GB of free disk
space for a new installation.
- Do not install the software to a mapped network drive.
- Do not use the following characters when specifying the SRM destination
path:
/ : * ? " < > | ! ; @ ^ ] It is recommended that you use alphanumeric characters only.
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![](../screens/srm/sql_server_install_paths.gif) |
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33. |
If necessary, select this option to schedule automatic FTP downloading of
software updates. NOTES
- Automatic Updates Schedule allows automatic downloading of software
updates on a single or weekly basis.
- If you do not select this option, you can schedule these updates later
from the CommCell Console.
Click Next to continue.
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![](../screens/commserve/auto_updates_schedule.gif) |
34. |
If necessary, specify the path where the update files from the FTP site
should be stored.
NOTES
- This prompt will only be displayed if the Schedule FTP Download of
Automatic Updates option was enabled.
Click Next to continue.
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![](../screens/commserve/updates_cache_path.gif) |
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35. |
If necessary, select this option to schedule an automatic installation of software
updates.
NOTES
Click Next to continue.
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![](../screens/common/updates_schedule.gif) |
36. |
Click Next to continue.
NOTES
- Schedules help ensure that the data protection operations for the
Agent are automatically performed on a regular basis without user intervention.
For more information, see
Scheduling.
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![](../screens/common/schedule_reminder.gif) |
37. |
Setup displays the successfully installed components.
NOTES
- The Setup Complete message displayed on
your screen will reflect the components you installed, and may look different
from the example shown.
- If you install an Agent with the CommCell Console open, you need to
refresh the CommCell Console (F5) to see the new Agents.
- If Reboot Now button is displayed make sure to reboot the
computer before performing any other operations from the computer.
Click Finish to close the install program.
The installation is now complete.
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![](../screens/common/setup_complete.gif) |
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General
Database Engine
Microsoft SQL Server 2005 Enterprise Edition (with Service Pack 2) will
be automatically installed while installing the software. Later versions
of the Service Pack, if available, are also supported.(*
See Disclaimer below.)
If necessary, download and install the latest version of the Microsoft SQL Server service pack and/or post-release updates after an install or upgrade.
Server Specific
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Verify and ensure that the latest hot fixes for SQL Reporting Services are
installed in the computer. (If necessary, Automatic Updates for Windows can be
run to diagnose and install the necessary hot fixes for SQL Reporting
Services.)
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Due to the way Reporting Services stores files, it is not recommended to add a Default SQL instance to a SRM Server after installing SRM. Doing so may corrupt the SRM installation forcing you to rebuild the SRM Server.
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