Install the SRM Exchange Agent - Clustered Environment - Virtual Server

Click on a link below to go to a specific section of the software installation:

Install Requirements
The SRM Exchange Agent is installed on the computer from which the Agent collects data for reporting purposes. (This computer is referred to as the Client computer in this install procedure.)

Verify that the computer in which you wish to install the software satisfies the minimum requirements specified in System Requirements - SRM Exchange Agent.

The following procedure describes the steps involved in installing the SRM Exchange Agent. If you choose to install additional components simultaneously, refer to the appropriate procedures for installation requirements and steps specific to the component. Note that when you install multiple components, the sequence of the install steps may vary.

Review the following Install Requirements before installing the software:

General

  • Agents should be installed only after the CommServe and SRM Server has been installed in the CommCell. Also, keep in mind that the CommServe and SRM Server must be installed and running (on the same computer), before you can install the Agent.
  • Close all applications and disable any programs that run automatically, including anti-virus, screen savers and operating system utilities. Some of the programs, including many anti-virus programs, may be running as a service. Stop and disable such services before you begin. You can re-enable them after the installation.
  • Ensure there is an available license on the CommServe for the Agent.
  • Verify that you have the software installation disc that is appropriate to the destination computer’s operating system.

    Make sure that you have the latest software installation disc before you start to install the software. If you are not sure, contact your software provider.

Firewall

  • If the CommServe® Server, MediaAgent and/or Clients communicate across two-way firewall(s):
    • Ensure port 8400 is allowed connections through the firewall.
    • In addition a range of bi-directional ports (consecutive or discrete) must also be allowed connections through the firewall.

     For information on configuring the range of ports, see Port Requirements for Two-way Firewall.

  • If the CommServe Server, MediaAgent and/or Clients communicate across one-way firewall(s):
    • Identify a range of outbound ports (consecutive or discrete) for use by the software.

     For information on configuring the range of ports, see Port Requirements for One-way Firewall.

  • If the MediaAgent/Client communicates with the CommServe Server across a one-way firewall, you must add the MediaAgent/Client host name (or the IP address) in the CommServe computer before installing the necessary software on the MediaAgent/Client computer.

Cluster

Check the following on the cluster computer in which you wish to install the software:

  • Cluster software is installed and running.
  • Active and passive nodes are available.
  • Disk array devices configured with access to the shared array.
  • Public Network Interface Card is bound first, before the private Network Interface Card. (Does not apply to NetWare Cluster.)

Multi Instancing

  • By utilizing the Multi Instancing feature, the same Agent and MediaAgent software can be installed on a computer multiple times, but not all components support Multi Instancing. This limitation can apply to the component you are installing, or to one already installed on the computer. Prior to installing multiple instances of a software component on the same computer, carefully review the information contained in Multi Instancing, and follow the instructions in the How to Use Multi Instancing section for the additional screens that will appear during the installation process.

Install Checklist
Collect the following information before installing the software. Use the space provided to record the information, and retain this information in your Disaster Recovery binder.
1. Name of the disk group in which the virtual server resides ____________________________________

See Cluster Selection for more information.
2. Install folder location for SRM software:____________________________________________

See Select Components for Installation for more information.
3. If the CommServe Server and the client computer communicate across a firewall:

Firewall ports: ______________________________________________________________________

Hostnames and/or IP Addresses and corresponding GxCVD port numbers of computers on the other side of the firewall:______________

Keep Alive Interval minutes:____________________________________________________________

Hostname for outgoing tunnel connections:_________________________________________________

Tunnel Initialization Interval seconds:_____________________________________________________

See Firewall Configuration for more information.
4. CommServe Host Name or the CommServe IP address:______________________________________

See Configuration of Other Installation Options for more information.
5. Client computer's Host name (NetBIOS name) or IP address____________________________________

See Configuration of Other Installation Options for more information.
6. Job result folder location:________________________________________________________________

If necessary, Name and Password for the specified folder:_______________________________________

See Configuration of Other Installation Options for more information.
7. Client Group to which this Client will be associated:_____________________________________________

See Client Group Selection for more information.
8. Time and frequency for Install of Automatic Updates:_________________________________________

See Schedule Automatic Update for more information.

Before You Begin
  • Log on to active node as the Domain User with administrative privileges to all nodes on the cluster.

Install Procedure

Getting Started
1. Place the software installation disc for the Windows platform into the disc drive.

After a few seconds, the installation program is launched.

If the installation program does not launch automatically:

  • Click the Start button on the Windows task bar, and then click Run.
  • Browse to the installation disc drive, select Setup.exe, click Open, then click OK.

NOTES

  • If remotely installing to other physical nodes of the cluster, ensure you mount the software installation disc on a UNC path or a shared location (e.g., \\machine_name\shared_directory_name).

  
2. In this screen, you choose the language you want to use during installation. Click the down arrow, select the desired language from the pull-down list, and click Next to continue.  
3. Select the option to install software.

NOTES

  
4. Select the option to install software on this computer.

NOTES

  • The options that appear on this screen depend on the computer in which the software is being installed.
  
5. Read the Welcome screen.

Click Next to continue, if no other applications are running.

  
6. Read the virus scanning software warning.

Click OK to continue, if virus scanning software is disabled.

  
7. Read the license agreement, then select I accept the terms in the license agreement.

Click Next to continue.

 

Cluster Selection
8. Select Configure a Virtual Server.

Click Next to continue.
9. Select the disk group in which the virtual server resides.

Click Next to continue.

Select Components for Installation
10. Select the component(s) to install.

NOTES

  • Your screen may look different from the example shown.
  • Components that either have already been installed, or which cannot be installed, will be dimmed. Hover over the component for additional details.
  • The Special Registry Keys In Use field will be enabled when GalaxyInstallerFlags registry keys have been enabled on this computer. Hover over the field to see which keys have been set, as well as their values. For more information, see Registry Keys.

Click Next to continue.

To install the SRM Exchange Agent, expand the SRM folder and then select SRM Exchange Agent.
11. Specify the location where you want to install the software.

NOTES

  • Do not install the software to a mapped network drive.
  • Do not use the following characters when specifying the destination path:
     / : * ? " < > |
    It is recommended that you use alphanumeric characters only.
  • If you intend to install other components on this computer, the selected installation directory will be automatically used for that software as well.
  • If a component has already been installed, this screen may not be displayed if the installer can use the same install location as previously used.

  • If you intend to use the SnapProtect™  feature for Windows File System iDataAgent, the agent should be installed on a non-system drive and not a filer volume.

Click Browse to change directories.

Click Next to continue.
note.gif (292 bytes) Proprietary disk resources will not appear in the browse window. To install to a proprietary disk resource, manually enter the path.

After installing to a proprietary disk resource, the error message CVD failed to set dependency may be generated. To set the dependency, open the Cluster Administrator and select the CVD that has just been installed. Click on the Properties Dependencies tab, and click Modify. Select the proprietary disk resource and click OK.

Do not select the same destination drive in which the MSCS resides.

Firewall Configuration
12. Select from the following:
  • If this Client communicates with the CommServe Server and/or MediaAgent across a firewall, select Yes, configure firewall services, and then click Next to continue. Proceed to the next Step.
  • If firewall configuration is not required, click No, do not configure firewall services and then click Next to continue. Proceed to the next section.

NOTES

  • Operating systems, such as Windows 2008 and Windows Vista, may have more than one profile present. When you select No to configure firewall services, verify that firewall settings are not enabled in the profile(s).
  • If the system detects firewall settings are present in the profile(s), you must select from the following:
    • Disable firewall for ALL profiles: Employ caution when choosing this option; firewall settings will be disabled in all profiles. This requires a system reboot; installation automatically resumes after reboot.
    • No, Firewall is not enabled: Select this option if your firewall settings allow communication with the CommServe computer.
      Click Back to configure firewall services.
13. Click the Specify list of machine across the firewall option and then specify the list of hosts separated from this computer by a firewall. Make sure you correctly describe whether the firewall allows two-way communication (but on a limited range of ports), or one-way communication (with either only remote host being able to make connections to this computer, or vice versa).

For all one-way firewalls allowing incoming connections and those one-way firewalls allowing outgoing connections without additional port filtering, skip this step.

Click Next to continue.

NOTES

  • Consider the following:
    • On the CommServe Server, this list should include all the MediaAgents and Clients that are on the other side of the firewall.
    • On the MediaAgents/Clients this should include the CommServe computer, and any other Clients/MediaAgents on the other side of the firewall with which communications will be established.
  • For each machine on the other side of the firewall that you want to configure, choose the type of firewall configuration based on the firewall setup in your environment. Choose from the following options:
    • Click on 2-way firewall if you can open certain ports as bi-directional ports.
    • Click 1-way firewall; host is reachable from this machine on the machine that is on the secure side of the firewall.
    • Click 1-way firewall; host is NOT reachable from this machine on the machine that is on the public / DMZ side of the firewall.
  • If you wish to communicate with computers in a clustered environment, ensure that you add the Host Name/IP Address of all physical nodes in the cluster (even if no CommCell components are installed) and all the virtual nodes in which CommCell components are installed.
  • Type the host name or the IP address and the GxCVD port number of the host name, and click Add to place it in the Host Name/IP Address List.
14. Click the Specify list of restricted open ports option and then specify the port range. Add the starting and ending port range and then click Add to place it in the Open Port List. Repeat as needed.

If firewall separating this computer from others allows incoming connections, but these connections can be made only on a limited set of ports, then configure the appropriate port range here. For all other scenarios, skip this step.

Note that if you do not specify hostname(s) as well as port number(s), then the firewall services will not be configured.

NOTES

  • Typically in a two-way firewall, the open ports must be indicated for all computers. In a one-way firewall, the ports must be specified on computers in the open side, if they are open in a restricted way. Note that the port ranges are not required for computers that are fully closed in the one-way firewall. For example, laptops which are configured as clients in the Workstation Backup Agent.
  • In a clustered environment, make sure the firewall ports specified here are open for communication on all the physical nodes as well as the virtual nodes.

Click Next to continue.
15. If desired, modify the Keep Alive interval.

Click Next to continue.
16. Optionally, select Advanced Firewall Configuration and specify a local host name interface to use for outgoing tunnel connections through the firewall. Otherwise, the interface and port is automatically selected for you by the OS.

Click Next to continue.
17. If desired, modify the Tunnel Initialization interval.

Click Next to continue.

If any of the above prompts for firewall configuration is not displayed, you must configure communication across firewall(s) using the Firewall Configuration Wizard before running any operations on this computer. (See Configure or Modify Firewall Settings on Windows Computers for step-by-step instructions on using the Firewall Configuration Wizard.)

Configuration of Other Installation Options
18. Enter the fully qualified domain name of the CommServe computer. (TCP/IP network name. e.g., computer.company.com)

NOTES

  • Do not use spaces when specifying a new name for the CommServe Host Name.
  • If a component has already been installed, this screen will not be displayed; instead, the installer will use the same Server Name as previously specified.

Click Next to continue.
19. Enter the username and password information for an external domain user account or a CommCell user account. This authorizes the installation of an agent on the CommCell.

NOTES

  • This window is only displayed when the Require Authentication for Agent Installation option is selected in the CommCell Properties. Users must belong to a User Group with Administrative Management capabilities to enable this feature. For more information, see Authentication for Agent Installs.

Click Next to continue.
20. Enter the following:
  • The local (NetBIOS) name of the client computer.
  • The TCP/IP IP host name of the NIC that the client computer must use to communicate with the CommServe Server.

NOTES

  • Do not use spaces when specifying a new name for the Client.
  • The default network interface name of the client computer is displayed if the computer has only one network interface. If the computer has multiple network interfaces, enter the interface name that is preferred for communication with the CommServe Server.
  • If a component has already been installed, this screen will not be displayed; instead, the install program will use the same name as previously specified.

Click Next to continue.
21. Specify the following and click Next to continue:
  • Type the location of the client's job results directory, or click Browse.

NOTES

  • The Agent uses the job results directory to store the client's backup and restore job results.

  • UNC paths are supported for Windows and Exchange Database 2007 iDataAgents with Cluster Continuous Replication (CCR), but cannot be specified on this screen. After the installation completes, you can change the Job Results path to a UNC path. For comprehensive information on UNC paths, see Using UNC Paths for Job Results Directory.

  • UNC paths are supported for job results directory by the Exchange Database iDataAgent 2007 and above when configured in Cluster Continuous Replicator environment. Also note that Windows iDataAgent is also supported when configured in this environment.

Client Group Selection
22. Select a Client Group from the list.

Click Next to continue.

NOTES

  • This screen will be displayed only if Client Groups are configured in the CommCell Console. For more information, see Client Computer Groups.
23. Select Download Pack(s) and Install to download and install the latest service packs and post packs from the software provider.

NOTES

  • Internet connectivity is required to download updates.
  • This step is applicable when installing on the first instance.
  • Updates are downloaded to the following directory: 
    <software installation>/Base/Temp/DownloadedPacks    .
    They are launched silently and installed automatically for the first instance.

Click Next to continue.

Configure Exchange Mailbox
24. Enter the following Exchange Administrator information then click Next to continue:

 

Enter the following information:

Account Name: The user name that must be used by SRM to logon to the Exchange Server.

Account Password: The password for the user account.

Mailbox Name for this Account: The mailbox name for the user account.

Profile Name: The profile name that must be used by SRM to access the Exchange Server.

Exchange Server Name: The name of the client in which the SRM Agent for Exchange Server is installed.

Domain: The domain name associated with the client.

Click Next to continue.

NOTES

  • The user must be a member of the following groups:
    • Domain Users
    • Exchange Enterprise Servers
    • Exchange Domain Servers
  • The user must also be a member of the Local Administrators on the Exchange Server.

Verify Summary of Install Options
25. Verify the summary of selected options.

NOTES

  • The Summary on your screen should reflect the components you selected for install, and may look different from the example shown.

Click Next to continue or Back to change any of the options.

The install program now starts copying the software to the computer. This step may take several minutes to complete.
26. The System Reboot message may be displayed. If so, select one of the following:
  • Skip Reboot
    This option will be displayed if the install program finds any files belonging to other applications, that need to be replaced. As these files are not critical for this installation, you may skip the reboot and continue the installation and reboot the computer at a later time.
  • Reboot Now
    If this option is displayed without the Skip Reboot option, the install program has found files required by the software that are in use and need to be replaced. If Reboot Now is displayed without the Skip Reboot option, reboot the computer at this point. The install program will automatically continue after the reboot.
  • Exit Setup
    If you want to exit the install program, click Exit Setup.

Schedule Automatic Update
27. If necessary, select this option to schedule an automatic installation of software updates.

NOTES

  • Install Updates Schedule allows automatic installation of the necessary software updates on the computer on a single or weekly basis. If you do not select this option, you can schedule these updates later from the CommCell Console.
  • To avoid conflict, do not schedule the automatic installation of software updates to occur at the same time as the automatic FTP downloading of software updates.
  • You may be prompted to reboot the computer before restarting services.

  • If a component has already been installed, this screen will not be displayed; instead, the installer will use the same option as previously specified.

Click Next to continue.

Install Remaining Cluster Nodes
28. If you are installing/upgrading the software on the physical node in a clustered environment, use this option to install/upgrade the software on the remaining physical nodes of the cluster.
  • To install/upgrade the software on the remaining nodes of the cluster, click Yes.
  • To complete the install/upgrade for this node only, click No.

See Install/Upgrade Remaining Cluster Nodes for step-by-step instructions.

29. Select cluster nodes from the Preferred Nodes list and click the arrow button to move them to the Selected Nodes list.

NOTES

  • The list of Preferred Nodes displays all the nodes found in the cluster; from this list you should only select cluster nodes configured to host this virtual server.
  • Do not select nodes that already have multiple instances installed. For more information, see Multi Instancing.

When you have completed your selections, click Next to continue.
30. Type the User Name and Password for the Domain Administrator account, so that the installer can perform the remote install/upgrade of the cluster nodes you selected in the previous step.

Click Next to continue.
31. The progress of the remote install for the cluster nodes is displayed; the install can be interrupted if necessary.

Click Stop to prevent installation to any nodes after the current ones complete.

Click Advanced Settings to specify any of the following:

  • Maximum number of nodes on which Setup can run simultaneously.
  • Time allocated for Setup to begin executing on each node, after which the install attempt will fail.
  • Time allocated for Setup to complete on each node, after which the install attempt will fail.

NOTES

  • If, during the remote install of a cluster node, setup fails to complete or is interrupted, you must perform a local install on that node. When you do, the install begins from where it left off, or from the beginning if necessary. For procedures, see Manually Installing the Software on a Passive Node.
32. Read the summary for remote installation to verify that all selected nodes were installed successfully.

NOTES

  • If any node installation fails, you must manually install the software on that node once the current installation is complete. (See Manually Installing the Software on a Passive Node for step-by-step instructions.)
  • The message displayed on your screen will reflect the status of the selected nodes, and may look different from the example.

Click Next to continue.

Setup Complete
33. Click Next to continue.

NOTES

  • Schedules help ensure that the data protection operations for the Agent are automatically performed on a regular basis without user intervention. For more information, see Scheduling.
34. Setup displays the successfully installed components.

NOTES

  • The Setup Complete message displayed on your screen will reflect the components you installed, and may look different from the example shown.
  • If you install an Agent with the CommCell Console open, you need to refresh the CommCell Console (F5) to see the new Agents.
  • If Reboot Now button is displayed make sure to reboot the computer before performing any other operations from the computer.

Click Finish to close the install program.

The installation is now complete.

Post-Install Considerations

General

  • Install post-release updates or Service Packs that may have been released after the release of the software. If you are installing a Service Pack, verify and ensure that it is the same version as the one installed in the CommServe Server. Alternatively, you can enable Automatic Updates for quick and easy installation of updates in the CommCell component.

Agent Specific

Cluster