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The Windows MediaAgent is installed on
a computer that satisfies the minimum requirements specified in
System Requirements -
MediaAgent. The following procedure describes the steps involved
in installing the Windows MediaAgent. If you choose to install multiple
components simultaneously, refer to the appropriate procedures for
installation requirements and steps specific to the component. Review
the following Install Requirements before installing the software:
General
Network
- If your MediaAgent computer has multiple Network Interface Cards and IP
addresses, make certain that all network communication paths are working.
Also, make sure that the network interface to be used in the MediaAgent
installation is set as the first one to be bound on the network. For more
information on Network Interface Cards, see
Network Requirements.
Firewall
- If the CommServe® Server, MediaAgent and/or Clients communicate across two-way firewall(s):
- Ensure port 8400 is allowed connections through the firewall.
- In addition a range of bi-directional ports (consecutive or
discrete) must also be allowed connections through the
firewall.
For information on configuring the range of ports, see
Port
Requirements for Two-way Firewall.
- If the CommServe Server, MediaAgent and/or Clients communicate across one-way firewall(s):
- Identify a range of outbound ports (consecutive or discrete) for use
by the software.
For information on configuring the range of ports, see
Port
Requirements for One-way Firewall.
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If the MediaAgent/Client communicates with the CommServe Server across a one-way
firewall, you must add the MediaAgent/Client host name (or the IP address) in
the CommServe computer before installing the necessary software on the
MediaAgent/Client computer.
MediaAgent
- On Windows 2000 and Windows 2003 Server:
For devices using the iSCSI and
Storport drivers make sure that the medium
changer for the library is enabled in the Windows
Computer Management window. For all other
drivers we recommend that the media changer is disabled in the Windows
Computer Management window.
For more information on how to enable or disable the media changer, see
Driver Configurations.
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The following loopback address must be present in the
/etc/hosts file for all Unix clients:
127.0.0.1 localhost
NetApp NAS File Servers
- For information on connecting the storage devices, refer to your
vendor's documentation.
- After attaching the NetApp NAS file server and MediaAgent machine to the
library and before you begin your installation, verify that the NDMP service
is enabled in the NetApp file server.
Installing On Microsoft Virtual Server
Multi Instancing
- By utilizing the Multi Instancing feature, the same Agent and MediaAgent software can
be installed on a computer multiple times, but not all components support Multi
Instancing. This limitation can apply to the component you are installing, or to
one already installed on the computer. Prior to installing multiple instances of
a software component on the same computer, carefully review the information contained in
Multi Instancing, and follow
the instructions in the
How to Use Multi Instancing section for the additional screens that will appear during the installation
process.
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Collect the following information
before installing the software. Use the space provided to record the
information, and retain this information in your Disaster Recovery
binder. |
1. |
Install folder location:________________________________________________________________
See Select Components for Installation
for more information.
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2. |
If the CommServe Server and the client computer communicate across a firewall:
Firewall ports: ______________________________________________________________________
Hostnames and/or IP Addresses and corresponding GxCVD port numbers of
computers on the other side of the firewall:______________
Keep Alive Interval minutes:____________________________________________________________
Hostname for outgoing tunnel
connections:_________________________________________________
Tunnel Initialization Interval
seconds:_____________________________________________________
See Firewall Configuration for more information.
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3. |
CommServe Host Name or the CommServe IP address:______________________________________
See Configuration of Other
Installation Options for more information.
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4. |
Client computer's Host name (NetBIOS name) or IP address____________________________________
See Configuration of Other
Installation Options for more information.
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5. |
Index Cache folder location:_____________________________________________________________
See Index Cache for more information.
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6. |
Client Group to which this Client will be associated:_____________________________________________
See Client Group Selection for more information.
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7. |
Time and frequency for Install of Automatic Updates:_________________________________________
See Schedule Automatic Update for more information.
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- Log on to the computer that will serve as the MediaAgent as a local
Administrator or as a member of the
Administrators group on that computer.
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8. |
Select the component(s) to install. NOTES
- Your screen may look different from the example shown.
- Components that either have already been installed, or which cannot be installed, will be dimmed.
Hover over the component for additional details.
- The Special Registry Keys In Use field will be enabled when GalaxyInstallerFlags
registry keys have been enabled on this computer. Hover over the field to
see which keys have been set, as well as their values. For more information,
see
Registry Keys.
Click Next to continue.
To install the MediaAgent, under Common
Technology Engine expand the MediaAgent
Modules and select MediaAgent.
Optionally you can also select the following MediaAgent components at this
time:
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![](../screens/common/select_platforms.gif) |
9. |
Specify the location where you want to install the software. NOTES
Click Browse to change directories.
Click Next to continue.
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![](../screens/common/destination_path.gif) |
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10. |
Select from the following:
- If this Client communicates with the CommServe Server and/or MediaAgent across a
firewall, select Yes, configure firewall services, and then click
Next to continue.
Proceed to the next Step.
- If firewall configuration is not required, click No, do not configure
firewall services and then click Next to continue. Proceed to
the next section.
NOTES
- Operating systems, such as Windows 2008 and Windows Vista, may have more
than one profile present. When you select No to configure firewall
services, verify that firewall settings are not enabled in the profile(s).
- If the system detects firewall settings are present in the profile(s),
you must select from the following:
- Disable firewall for ALL profiles: Employ caution when
choosing this option; firewall settings will be disabled in all
profiles. This requires a system reboot; installation automatically
resumes after reboot.
- No, Firewall is not enabled: Select this option if your
firewall settings allow communication with the CommServe computer.
Click Back to configure firewall services.
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![](../screens/common/firewall.gif) |
11. |
Click the Specify list of machine across the firewall option and then
specify the list of hosts separated from this computer by a firewall. Make sure
you correctly describe whether the firewall allows two-way communication (but on
a limited range of ports), or one-way communication (with either only remote
host being able to make connections to this computer, or vice versa).
For all one-way firewalls allowing incoming connections and those one-way
firewalls allowing outgoing connections without additional port filtering, skip
this step.
Click Next to continue.
NOTES
- Consider the following:
- On the CommServe Server, this list should include all the
MediaAgents and Clients that are on the other side of the
firewall.
- On the MediaAgents/Clients this should include the CommServe
computer, and any other Clients/MediaAgents on the
other side of the firewall with which communications will be
established.
- For each machine on the other side of the firewall that you want to
configure, choose the type of firewall configuration based on the firewall setup in
your environment. Choose from the following options:
- Click on 2-way firewall if you can open certain ports as
bi-directional ports.
- Click 1-way firewall; host is reachable from this machine
on the machine that is on the secure side of the firewall.
- Click 1-way firewall; host is NOT reachable from this machine
on the machine that is on the public / DMZ side of the firewall.
- If you wish to communicate with computers in a clustered
environment, ensure that you add the Host Name/IP Address of all
physical nodes in the cluster (even if no CommCell components are
installed) and all the virtual nodes in which CommCell components are
installed.
- Type the host name or the IP address and the GxCVD port number of the
host name, and
click Add to place it in the Host Name/IP Address List.
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![](../screens/common/firewall_host_name.gif) |
12. |
Click the Specify list of restricted open ports option and then
specify the port range. Add the starting and ending port range and then click
Add to place it in the Open Port List. Repeat as needed.
If firewall separating this computer from others allows incoming connections,
but these connections can be made only on a limited set of ports, then configure
the appropriate port range here. For all other scenarios, skip this step.
Note that if you do not specify hostname(s) as well as port number(s), then
the firewall services will not be configured.
NOTES
- Typically in a two-way firewall, the open ports must be indicated for
all computers. In a one-way firewall, the ports must be specified on
computers in the open side, if they are open in a restricted way. Note that
the port ranges are not required for computers that are fully closed in the
one-way firewall. For example, laptops which are configured as clients in
the Workstation Backup Agent.
- In a clustered environment, make sure the firewall ports specified here
are open for communication on all the physical nodes as well as the virtual
nodes.
Click Next to continue.
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![](../screens/common/firewall_ports.gif) |
13. |
If desired, modify the Keep Alive interval.
Click Next to continue.
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![](../screens/common/firewall_keep_alive.gif) |
14. |
Optionally, select Advanced Firewall Configuration and specify a local
host name interface to use for outgoing tunnel connections through
the firewall. Otherwise, the interface and port is automatically selected for
you by the OS. Click Next to continue.
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![](../screens/common/firewall_bind.gif) |
15. |
If desired, modify the Tunnel Initialization interval.
Click Next to continue.
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![](../screens/common/firewall_tunnel.gif) |
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16. |
Enter the fully qualified domain name of the CommServe computer. (TCP/IP network
name. e.g., computer.company.com)
NOTES
-
Do not use spaces when specifying a new name for the CommServe Host Name.
- If a component has already been installed, this screen will not
be displayed; instead, the installer will use the same Server Name as previously
specified.
Click Next to continue.
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![](../screens/common/server_name.gif) |
17. |
Enter the username and password information for an external
domain user account or a CommCell user account. This authorizes the installation
of an agent on the CommCell.
NOTES
- This window is only displayed when the Require Authentication for Agent
Installation option is selected in the CommCell Properties. Users must belong to a User
Group with Administrative Management capabilities to enable this feature. For more
information, see
Authentication for Agent Installs.
Click Next to continue.
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![](../screens/common/authentication.gif) |
18. |
Enter the following:
- The local (NetBIOS) name of the client computer.
- The TCP/IP IP host name of the NIC that the client computer must use to communicate with the CommServe
Server.
NOTES
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Do not use spaces when specifying a new name for the Client.
- The default network interface name of the client computer
is displayed if the computer has only one network interface. If the
computer has multiple network interfaces, enter the interface name that
is preferred for communication with the CommServe Server.
- If a component
has already been installed, this screen will not be displayed; instead, the
install program will use the same name as previously specified.
Click Next to continue.
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![](../screens/common/client_name.gif) |
19. |
Specify the following and click Next to continue:
- Type the location of the client's job results directory, or click Browse.
NOTES
- The Agent uses the job results directory to store the client's backup and
restore job results.
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UNC paths are supported for Windows and Exchange Database 2007
iDataAgents with Cluster Continuous Replication
(CCR), but cannot be specified on this screen. After the installation completes,
you can change the Job Results path to a UNC path. For comprehensive information
on UNC paths, see
Using UNC Paths for Job Results Directory.
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VSS and non-VSS system state restores require that the Job Result Path reside
on the same drive as the data to be restored.
- For SnapProtect, the Job Results directory must reside on the
system drive.
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![](../screens/common/job_results.gif) |
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20. |
Select a Client Group from the list. Click Next to continue.
NOTES
- This screen will be displayed only if Client Groups are configured in
the CommCell Console. For more information, see
Client
Computer Groups.
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![](../screens/common/client_group.gif) |
21. |
Select Yes to stop Removable Storage Services on the MediaAgent.
NOTES
- This prompt will not appear if Removable Storage Services are already
disabled on the computer.
Click Next to continue. |
![](../screens/ma/rsm_disable.gif) |
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22. |
Specify the location for the MediaAgent's Index Cache.
NOTES
Click Browse to change directories.
Click Next to continue.
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![](../screens/ma/index_cache.gif) |
23. |
Select Download Pack(s) and Install to download and install the latest service packs and post packs from the software provider.
NOTES
- Internet connectivity is required to download updates.
- This step is applicable when installing on the first instance.
- Updates are downloaded to the following directory:
<software installation>/Base/Temp/DownloadedPacks.
They are launched silently and installed automatically for the first instance.
Click Next to continue.
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![](../screens/common/install_latest_sp_updates.gif) |
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24. |
Verify the summary of selected options.
NOTES
- The Summary on your screen should
reflect the components you selected for install, and may look different from
the example shown.
Click Next to continue or
Back to change any of the options.
The install program now starts copying the software to the computer.
This step may take several minutes to complete.
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![](../screens/common/install_summary.gif) |
25. |
The System Reboot message may be displayed. If so, select one of the following:
- Skip Reboot
This option will be displayed if the install program
finds any files belonging to other applications, that need to be
replaced. As these files are not critical for this installation,
you may skip the reboot and continue the installation and reboot the
computer at a later time.
- Reboot Now
If this option is displayed without the
Skip Reboot
option, the install program has found files required by the software
that are in use and need to be replaced. If Reboot Now is displayed
without the Skip Reboot option, reboot the computer at this point. The
install program will automatically continue after the reboot.
- Exit Setup
If you want to exit the install program, click
Exit
Setup.
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![](../screens/common/reboot.gif) |
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26. |
If necessary, select this option to schedule an automatic installation of software
updates.
NOTES
Click Next to continue.
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![](../screens/common/updates_schedule.gif) |
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27. |
If you are installing/upgrading the software on the physical node in a clustered environment,
use this option to install/upgrade the software on the remaining physical nodes of
the cluster.
- To install/upgrade the software on the remaining nodes of the cluster, click
Yes.
- To complete the install/upgrade for this node only, click No.
See
Install/Upgrade Remaining Cluster
Nodes for step-by-step instructions.
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![](../screens/common/cluster_remaining_nodes.gif) |
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28. |
Setup displays the successfully installed components.
NOTES
- The Setup Complete message displayed on
your screen will reflect the components you installed, and may look different
from the example shown.
- If you install an Agent with the CommCell Console open, you need to
refresh the CommCell Console (F5) to see the new Agents.
- If Reboot Now button is displayed make sure to reboot the
computer before performing any other operations from the computer.
Click Finish to close the install program.
The installation is now complete.
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![](../screens/common/setup_complete.gif) |
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General
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Install post-release updates or Service Packs that may have been released
after the release of the software. If you are installing a Service Pack,
verify and ensure that it is the same version as the one installed in the
CommServe Server. Alternatively, you can enable
Automatic Updates for
quick and easy installation of updates in the CommCell component.
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After installing the CommServe® or MediaAgent software, it will be listed as a
client computer in the host computer's CommCell Browser. The alert icon
preceding the CommServe or MediaAgent client computer in the CommCell Console indicates that agent
software must be installed on that computer for it to be utilized as a client.
MediaAgent Specific
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You must configure the libraries and drives before using the MediaAgent
for data protection operations. (For more information, see
Library and Drive Configuration.)
The MediaAgent software supports various types of libraries and library
configurations. See the following sections for more information:
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